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The Rise of Digital Ad Taxes Could Impact Online Marketplaces

For years, affiliate marketers, social media companies, online marketplace platforms, and search engines alike have enjoyed the seemingly ubiquitous tax-free landscape from their digital activities afforded to them by the United States' Internet Tax Freedom Act of 1998. However, that could all be changing soon On the horizon, taxpayers should prepa...

Microsoft Bing, Yandex Create New Search Protocol

Microsoft Bing and Russian search engine Yandex on Monday announced a new protocol designed to speed up search updates of websites Called IndexNow, the protocol uses an API to allow websites to easily notify search engines whenever content is created, updated, or deleted. Once the search engines are notified of updates, they can quickly crawl and r...

Zoho's Surround Strategy

I've been on and off trying to get a handle on Zoho for a long time, feeling that calling it an SMB solution didn't do it justice, but I was stumped. The company provides roughly 50 apps and more services and widgets in a product set that culminates in Zoho One -- which Zoho bills as "The Operating System for Business." My biggest challenge has bee...

Apple Unveils New Muscular MacBooks, Refreshes AirPods, Adds $5 Music Service

Apple refreshed its MacBook Pro line of laptop computers and introduced two new processors Monday at an online event The company also introduced a new version of its AirPods wireless earbuds, added a low-cost tier to its music service, and brightened up its HomePod smart speaker line with some new colors....

INSIGHTS

Fixing Customer Service Will Require Better Tech

This is not good A new report commissioned by Replicant tells a story of customers frustrated when service fails or is way too slow. That's not new, and Replicant, an AI-based customer service platform, is not the only vendor to ring the alarm....

BlackBerry IVY and the Future of Electric Vehicles

BlackBerry held its annual security conference last week. The messaging was split between Blackberry's impressive updates to its ever-expanding security services -- which are among the few using AI in security solutions -- and its automotive efforts Along with the auto industry, BlackBerry's automotive initiatives are increasingly focused on electr...

OPINION

The Global Information Network

Let's start a new meme/hashtag/acronym: Global Information Network, or GIN. I know there's double entendre here, but we're entitled to have a modicum of fun in life, no? I've been writing about the coming of an information utility for a while but even my visions don't match what we're watching unfold. Briefly, it occurred to me a while ago that in...

Canonical Launches Ubuntu 21.10 With Few Surprises

Canonical on Thursday released Ubuntu 21.10, Impish Indri. The new version of its flagship OS has a heavy focus on cloud-native, AI/ML, and Ubuntu developers on Windows This is not a major distro upgrade. Rather, it is a holding action that is not a long-term release either. Nonetheless, Ubuntu 21.10 does play catch up with the latest Wayland impro...

Cloud Security Holes Are Invites for Ransomware: Report

While migration to the cloud is at an all-time high, so is the growth of ransomware peddlers. New research released last month shows the current spurt in ransomware attacks will last another two years The Veritas report, "The Vulnerability Lag," explores the ransomware risks resulting from accelerated digital transformation in the wake of the Covid...

Privacy Concerns Key Reason Buyers Flee Online Retailers

Consumers would rather avoid brands than compromise personal data, according to new research. Brands that handle consumer data transparently and ethically, however, will be best positioned to navigate and engage with this cautious consumer base Shopper discontent with online retail sites is localizing to two major concerns. Spoiler alert: customer ...

Tile Product Line Refresh Heats Up Competition in Smart Tracker Market

Item tracker maker Tile refreshed its product line Tuesday and announced it will be introducing a new ultra-wideband (UWB) product in 2022 The refreshed lineup looks like this:...

Enterprises Embrace Open Source To Tackle Growing Data Management Challenges

New research shows enterprises pivoting to cloud-based containerized environments and software-defined storage. This trend is revolutionizing how businesses are shifting data management strategies Linux Foundation Research and SODA (Strategic Options Development and Analysis) Foundation on Tuesday released study results on new data and storage tren...

NICE Platform Answers Call for Hyper-Personal CX Tools

The age of digital adoption is well underway. This technology enables users to fully use digital tools to become entirely self-sufficient and competent. One of the most pressing needs for digital revitalization is enhancing customer relations But it takes more than just installing new software to gain the full benefits of the digital adoption proce...

Walmart Announces Merchandise Hub for Netflix

Walmart and Netflix are teaming up to sell merchandise pegged to the streaming media provider's content "Through this new partnership, Walmart will not only offer products that bring the imagination of Netflix creators into reality but Walmart customers and Netflix superfans will also find a new, exciting entertainment destination," Walmart Executi...

OPINION

From Windows 95 to Windows 11: A Matter of Perspective

Windows 11 launched last week, and since my career as an external analyst started at the same time Windows 95 did, I feel deeply connected to this platform In 1995, Microsoft spent a mint on demand generation for the platform but didn't spend enough on support and realized too late how vital drivers and hardware compatibility would be. Pre-launch W...

REVIEW

Zorin OS 16: Better GNOME With Much More Simplicity

Zorin OS is one of the more endearing Linux operating systems available for both Linux veterans and computer users transitioning from Windows. But despite some stellar improvements delivered in version 16, released Aug. 17, Zorin OS falls short of offering wider user appeal to those looking beyond Windows-like computing However, this latest upgrade...

INSIGHTS

CRM's Levels of Abstraction

I was doing research when I found a suitable definition of levels of abstraction. Honestly, it's a topic most of us know intuitively without ever fully defining it, like rain. Rain is water droplets that fall from the sky but few of us think about how and why clouds form and weather fronts move. We just know rain, also snow, and when pressed we bother tracking weather movements to see if a planned outdoor activity makes sense. But I wouldn't say that's understanding rain...

Amazon Super Smart Fridge Is Reportedly in the Works

Amazon is reportedly developing a smart refrigerator that will automatically keep track of low-stock or expired items and make restock orders The fridge uses technology Amazon developed for its cashierless stores, according to Business Insider....

E-Commerce Bounce Rates Triggered by Shoppers' Expectations of Top-Notch CX

New research suggests that retailers may not be fully prepared to handle the expected increase in online shopping and risk considerable shopper bounce to their competitors AI-powered personalization platform Qubit on Sept. 29 announced findings from its 2021 survey of 1,500 U.S. and U.K. consumers that amplifies the need for improvement in the reta...

Chip Shortages Likely To Linger Through 2022

A technology executive raised eyebrows last week when he predicted the shortage in semiconductor chips could last into 2023 "Right now, every single end market for semiconductors is up simultaneously," Marvell CEO Matt Murphy said at a CNBC Technology Executive Council event Thursday....

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