Social Networks

As discovery commerce accelerates, customer support expectations are collapsing into real time. New research shows delayed responses drive abandoned purchases, lost trust, and missed revenue.

Australia's new social media ban for minors challenges platforms, advertisers, and creators to rethink age verification, data practices, and compliance across social channels.

Meta is gradually transforming WhatsApp with AI and payment features, aiming to create a super app, though user trust and competition remain challenges.

Meta is reportedly working on an AI-powered search engine that will crawl the web for information, a move that could disrupt how advertising is sold online. By cutting outside search engines out of chatbot interactions, Meta hopes to sell hyper-targeted ads that it can sell at premium prices.

A new privacy report ranking the top 15 social media platforms found Reddit and Snapchat as the least intrusive on their users' privacy. At the other end of the spectrum were Meta products Facebook, Messenger and Instagram.

Nearly two dozen dating apps were flagged by Mozilla's Privacy Not Included researchers as failing to meet privacy and security standards, sharing customer data with third parties, and excluding the right of a user to wipe their data from the app.

Large numbers of Gen Z and millennial TikTok users are frequently mining the platform for career advice, according to the results of a survey of 1,000 full-time workers from ages 21 to 40 released Tuesday by ResumeBuilder.com. These findings underscore social media's role in influencing professional...

New data offers deep insights into the best times to post on social media, underlining the importance of strategic scheduling for successful customer engagement and conversion.

In a drastic rebranding move, Elon Musk scrapped the perky blue bird that symbolized Twitter for more than a decade and replaced it with an enigmatic X.

In just five days, the latest Twitter alternative, Meta's Threads, has garnered 100 million users, shattering a record formerly held by the wildly popular generative AI app ChatGPT.

Social media fueled the bank run on the Silicon Valley Bank, a run that sent shock waves throughout the U.S. banking industry, according to a 53-page report released last week by a group of university professors.

Meta is taking to court a law enforcement intelligence company for gathering data about users of its Facebook and Instagram properties. The lawsuit, filed in a federal court in California, alleges that Voyager Labs, an international scraping and surveillance service, improperly collected data from t...

TikTok has become the go-to app for Gen Z and others who prioritize social commerce influencers. However, lawmakers and citizens with growing concerns about data security and surveillance are pushing for congressional action to ban the China-based app in the United States.

The law aims to protect Americans by blocking and prohibiting all transactions from any social media company in, or under the influence of, China, Russia, and several other foreign countries of concern.