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A computer virus over the weekend disrupted the operations of the Asian manufacturer that makes chips for the iPhone and other devices offered by top shelf high-tech companies The Taiwan Semiconductor Manufacturing Co. on Sunday said that a virus outbreak Friday evening affected a number of computer systems and fab tools at its facilities in Taiwan...

Worldwide spending on blockchain will hit US$1.5 billion this year -- twice as much as in 2017 -- and it will total nearly $12 billion in 2022, according to IDC. The technology is expected to have a five-year compound annual growth rate of 73.2 percent Cross-business collaboration and interoperability have emerged as key aspects in the technology's...

Apple is one of the most popular and powerful companies in the United States, and last week it became the most valuable as well. That news brought back some personal memories of my time at IBM, when it was the most powerful and valuable technology company in the world. For a long time, it seemed virtually untouchable. However, IBM went off the ...

The ability to collect massive amounts of data represented a huge leap forward in customer service and communication when customer relationship management first hit the market as a marketing, sales and data management tool. However, CRMs weren't a holy grail. Data management is one thing. Using data to understand what customers really need (not ju...

Early reviews of the Microsoft Surface Go two-in-one, which hit shelves on Thursday, mainly have been positive "It's a tiny wonder of a computer -- with a few flaws -- that can do more than I would have given it credit for before I tried it," wrote Dieter Bohn for The Verge....

A major "sporting event" aired on ESPN, Disney XD, and ABC last weekend. It wasn't the recently completed FIFA World Cup, the finale of the Tour de France, or the MLB All-Star Game. It was the Overwatch League Grand Finals -- the biggest e-sports championship to date Much of the competition was "broadcast" via the online service Twitch, but on July...

Supermarket uber-chain The Kroger Co. on Wednesday launched Kroger Ship, a direct-to-consumer e-commerce platform. Ship debuted in four markets: Cincinnati; Houston; Louisville, Kentucky; and Nashville, Tennessee The service will be rolled out to additional markets over the next few months....

The latest release of the ExTiX Linux distro is a major disappointment.

We've all been there: scrolling through a seemingly never-ending carousel of shows and movies available on Netflix, trying to find the one thing we might want to sit down and enjoy. Except we often end up spending more time looking for something to kick back and view than actually watching the thing itself. But fear not! You too can optimize your ...

Freshworks on Tuesday announced it has secured US$100 million in funding from Accel and Sequoia Capital India with the participation of CapitalG (formerly Google Capital) That brings the total amount of capital raised since the San Bruno, California-based firm's 2010 launch to $250 million. CapitalG, Sequoia, and Access all participated in previous...

The U.S. Department of Homeland Security on Tuesday announced the National Risk Management Center, part of a new effort to combat cyberthreats to the nation The new agency's mission will be to defend the U.S.' critical infrastructure through greater cooperation between the public and private sectors....

The U.S. Department of Defense has decided to bet on the cloud for much of its future information technology operations -- presenting significant opportunities for cloud service providers (CSPs) and related IT suppliers However, DoD's latest foray into cloud technology has stimulated significant criticism from a large swath of the IT and CSP secto...

The CRM industry spent the better part of a decade building up the social aspect of CRM. Back in about 2004, I wrote a paper suggesting that capturing large quantities of customer data, analyzing it, and feeding the results to social media should be a big part of CRM's future. That was before Twitter and Facebook were in the picture, and all we really had to point to when discussing social media were LinkedIn and Plaxo...

IBM and currency trading utility CLS on Monday announced a new platform that enables financial institutions to deploy, share and consume services on a hosted blockchain network Nine financial institutions, including Barclays and Citibank, have agreed to participate in the initial launch of the platform, which is sort of an app store for solutions t...

Michelle Cirocco is head of global marketing for Televerde, a company focusing on business-to-business demand generation and inside sales solutions. Televerde staffs a portion of its contact centers with incarcerated women, providing them with training and helping them find career opportunities after their release.

So, you've just migrated your e-commerce platform. A few weeks into the launch, you discover something shocking: Despite performing technical due diligence, hiring the best development agency, and spending a fortune on the migration, your traffic and Google rankings have dropped significantly. If this sounds familiar, you'll want to keep reading Wi...

I just finished The Fourth Age: Smart Robots, Conscious Computers, and the Future of Humanity, and it was one hell of a read A lot of us are concerned about the coming of robots that arguably will be substantially smarter and more capable than we are. This book likely will make some feel a tad more comfortable about the future, because it points ou...

The autonomous car has thrown the automotive industry -- an industry that is notoriously slow to change -- into the forefront of technology. The autonomous car has become a technology catalyst because it requires innovation in many areas, ranging from processor and sensor technology to artificial intelligence. As with all new technologies, the ind...

Lenovo's Smart Display with Google Assistant hit the market on Friday There are two versions of the device, one with an 8-inch full HD screen and the other with a 10-inch full HD screen, priced at US$200 and $250 respectively....

Governor Jerry Brown last month signed into law the California Consumer Privacy Act. The CCPA is the state's response to a growing concern that consumers need stronger means to protect their personal information The issue came to a head in part due to recent breaches that exposed the personal data of millions of American consumers. However, the CCP...