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Though still in its infancy, the drone delivery business is set to take off in the coming years. Spurred by everything from environmental concerns to the desire to avoid congested roads, companies are developing, testing, and beginning to implement a wide array of drone delivery systems A number of practicalities need to be worked out before drone ...

The Internet has made convenience a top consideration for consumers when it comes to browsing and making purchases. This trend has led to more consumers opting to shop online. As a result, retailers are racing to make their products readily available. With U.S. e-commerce sales increasing by 17 percent year-over-year to US$154 billion in the third...

The American Civil Liberties Union earlier this week criticized facial recognition tool developer Clearview for making misleading claims about the accuracy of its product. Clearview apparently has been telling law enforcement agencies that its technology underwent accuracy testing modeled on the ACLU's 2018 test of Amazon's Rekognition facial reco...

Can social media be saved? Can democracy be saved? The first question may seem less compelling than the second, but to some very worried observers, they are intimately entwined....

A U.S. District judge on Tuesday ruled that Sprint and T-Mobile, the nation's third- and fourth-largest mobile carriers, could go forward with a US$25 billion merger. The deal will not close until the California Public Utilities Commission approves the transaction, but clearing this latest hurdle moves the two companies one step closer to a merger that has been years in the making...

Brightback, a San Francisco-based company focused on customer retention for subscription businesses, recently published a report on customer churn and what more than 400 subscription companies say they're doing about it Its findings are in line with many other sources I've been writing about recently, and the data deserves an examination....

Samsung refreshed its Galaxy smartphone line, introduced a new foldable phone, and upgraded its wireless earbuds offering at an event held Tuesday at the Palace of Fine Arts in San Francisco Its three new flagship phones, pictured above, are all 5G ready. The S20 is priced at US$999, while the S20 Plus will sell for $1,199, and the S20 Ultra for $1...

Ransomware hit at least 966 U.S. government agencies, educational establishments and healthcare providers in 2019, at a cost possibly exceeding US$7.5 billion, Emisoft reported late last year. The victims included 113 state and municipal governments and agencies; 764 healthcare providers; and 89 universities, colleges and school districts. Operati...

There were 4,521,480,071 Internet users as of Dec. 1, 2019. A month later it was closer to 5 billion users. A decade ago, there were fewer than a billion social network users. That's worldwide. That user growth has been a leading indicator of the rise of alternative social networking platforms Marketers and consumers are always on the lookout for t...

Motorola's new foldable Razr phone has been garnering mediocre notices from early reviewers "If this phone didn't fold in half, it would be a solid mid-tier Android phone," Patrick Holland wrote for Cnet....

For the second time since Windows 7 reached the end of support on Jan. 14, a bug is causing trouble for users still clinging to the operating system The first bug, related to setting a wallpaper image, turned desktops black. This new bug prevents Windows 7 users from shutting down or rebooting their computers....

You just started your Software as a Service company. With hard work and dedication, you've created a solid product that solves the challenges your business-to-business customers face on a daily basis. With any new product, questions arise on how to get the most from it. Your customers want the best experience possible, and they turn to you to deliver that experience...

One of the old sayings is that there are "lies, damned lies and statistics," with the implication being you really can't trust most reported numbers. Still, we've often thought, at least with major vendors, that you could trust rankings. One current set of rankings involves cloud providers. The general impression was that Amazon was first, Microso...

Over the last quarter-century, Amazon has transformed itself from an online bookseller into an e-commerce behemoth that's reshaping retail economics. In 2018 alone, Amazon reported more than US$232 billion in revenue -- a number that's sure to jump once 2019's final revenue figures are released. Those eye-popping returns mean the online seller accounts for nearly 50 percent of all e-commerce revenue...

After a long delay, a new MakuluLinux LinDoz release is pending last-minute finishing touches and is a week -- if not days -- away, according to developer Jacque Montague Raymer Over the last few months, I have been testing what is now the final build of a new upgrade designed to make using Linux easier than ever. I have reviewed a variety of diffe...

The open-source software movement has evolved dramatically over the past two decades. Many businesses that once considered open source a threat now recognize its value On the other hand, in spite of increased enthusiasm among enterprises, consumer interest, by and large, has not materialized....

A vulnerability in Philips Hue smart lightbulbs and their controller bridges could allow intruders to infiltrate networks with a remote exploit, Check Point Software Technologies disclosed Tuesday The research stemmed from a detailed paper on the security of ZigBee-controlled Philips Hue smart lightbulbs, which was presented at the 2017 IEEE sympos...

CRM is an industry that's been full of turning points, and I think it is at another. There have been many smaller turns, like the additions of analytics, social media, and process flow. However, to get a sense of this point in time, I think you have to go all the way back to the turn of the century and the rise of cloud computing The cloud was impo...

A coding error in an app used to count vote totals in the Democratic caucuses in Iowa has delayed the release of final tallies, the state's Democratic Party announced Tuesday Although the data collected by the app was sound, it was reporting only a portion of that data to party headquarters due a coding issue with its reporting system, the party ex...

Google misdirected a number of private videos that users of its Google Photos app intended to back up to Google Takeout, sending them instead to strangers' archives, 9to5 Google reported Monday The company emailed affected users to inform them that a technical issue caused the error, which incorrectly transferred videos for several days before it w...