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For most businesses, meeting target sales goals and key revenue metrics are top priorities. While executive teams understand that building positive relationships with customers is important, it isn't the easiest metric to quantify. For this reason, many companies end up ignoring the work it takes to build relationships with customers and begin to focus on other, more easily-tracked metrics like deals closed and upsells...

There is a problem with the Internet of Things: It's incredibly insecure This is not a problem that is inherent to the idea of smart devices. Wearables, smart houses, and fitness tracking apps can be made secure -- or at least more secure than they currently are.

The augmented reality space continues to evolve. Device makers such as Bosch, Panasonic, Huawei and Pico are introducing significantly smaller and more powerful smart glasses and AR headsets, such as those demonstrated last month at CES 2020, one of the country's largest consumer technology conferences. Enterprise AR pioneer TeamViewer continues t...

As I write this, the first studies of the Coronavirus outbreak are coming in. The count now exceeds 17,500 cases in 24 countries with more than 360 deaths, almost all in China Most at risk are older males with pre-existing chronic diseases that weaken their immune symptoms. Women appear to have a higher natural resistance to viruses. The main Coro...

E-commerce companies have seen phenomenal growth in the last few years, thanks to the ease of starting a business in the digital sphere and to cost-effective processes that require very little investment However, these firms often struggle with order fulfillment, which is a core aspect of business for online merchants....

Solus, an independent Linux distro based in Ireland, is built from scratch on the Linux kernel and the flagship Budgie desktop. This week's release brings the KDE Plasma desktop to the growing Solus family....

The World Health Organization on Thursday declared the coronavirus a global health emergency in recognition that the disease risk is no longer confined to China United Nations member countries may decide to close their borders, cancel flights, implement special screenings at airports, or take other steps in response to the notice....

Perhaps technology operates at its most profound level when we don't notice it -- when it simply becomes woven into the fabric of our daily lives. We're not amazed when we flip a light switch, after all, and in a few years it might be second nature for many of us to say "Alexa, turn on the lights." As part of a far-ranging, weeks-long virtual discu...

The United States Department of Justice on Tuesday filed complaints in two landmark cases calling for temporary restraining orders against five companies and three individuals alleged to have carried hundreds of millions of fraudulent robocalls to American consumers. The defendants in one case are Ecommerce National LLC dba TollFreeDeals.com; SIP ...

Clayton Christensen died last week, and we should care. He was the Harvard Business School professor who wrote The Innovator's Dilemma and changed the world, certainly the part we inhabit in CRM. He was only 67 Christensen did more than anyone to plant the idea of disruptive innovation in the minds of people in the tech industry. Before Christensen...

The United States Department of Homeland Security last week released a report outlining its plans to combat online counterfeit product sellers The value of counterfeit goods traded internationally rose from US$200 billion in 2005 to $509 billion in 2016, according to DHS. Infringing goods valued at $1.4 billion were seized at U.S. borders in 2018, ...

A new iPhone app allows you to capture two high-quality video streams simultaneously from any of the mobile device's cameras Called "DoubleTake," the free software is produced by FiLMiC, based in Seattle, which also makes a pro-style video capture and editing app for the iPhone....

The Free Software Foundation wants Microsoft to keep Windows 7 alive as a free operating system. Microsoft stopped providing free security patches and support for Windows 7 earlier this month. Although the popular operating system reached its 10th birthday last fall, some 200 million PCs around the globe still run it, according to industry estimat...

Motorola on Monday began taking orders for its US$1,499 Razr foldable smartphone. Units are expected to start shipping on Feb. 6 Motorola made its mark on the mobile handset business with the original Razr, introduced in 2004, which ushered in the era of flip phones....

All eyes are on the West Coast as the state of California reins in the unfettered collection, use and sale of the personal data consumers share as part of the bargain for "free" online services. For years this bargain has been explained in privacy policies that few people read, because there is not a lot of negotiating in the personal data market. The California Consumer Privacy Act (CCPA) gives consumers revolutionary rights to access, delete, transfer, and prevent the sale of their data...

When it comes to any merger, you often can't trust the reason the firms are merging, particularly if financial rather than operational managers are driving the process. When it comes to hostile takeovers, you can bet you are being misled, because the rhetoric will address synergy and the power of the two firms together, but the folks driving the effort know the more likely goal is to destroy the acquired company. ...

It's hard to say with any specificity where the CRM market will move this year, but I'm a pundit so let me try anyway. After more than two decades, CRM has landed in the business landscape and spread out in impressive ways. When CRM emerged in the late 1990s social media didn't exist, and the idea of social networking was confined to a few papers ...

Peach OSI's Patriot OS is a vibrant example of how a software developer can create a distribution that stands apart in the crowded Linux OS field of lookalikes This evolving Linux OS distro, once known as "Peach OSI" but now called "Patriot OS," delivers a Linux computing platform that injects new functionality and offers something different. It is...

A digital forensic analysis conducted by Anthony Ferrante of business advisory firm FTI Consulting concludes with "medium to high confidence" that Amazon CEO Jeff Bezos' smartphone was hacked through a malicious file sent from the WhatsApp account of Saudi Arabian crown prince Mohammed bin Salman The malware was in an MP4 file attached to a WhatsAp...

Though it no longer grabs many headlines, video piracy remains a major issue for pay-TV services, according to data released last month by consumer research firm Parks Associates If just 10 percent of pay-TV subscribers should discontinue paying for services by 2023, the loss in revenue to operators could approach US$6 billion, according to the fir...