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Since its conception in 2006, Twitter has gained considerable notoriety and publicity worldwide. Twitter is a free social networking and micro-blogging online service that permits users to post updates, known as "tweets." These text-based tweets -- limited to 140 characters -- are displayed on the individual user's profile page. Tweets can be de...

In today's online environments, a bad customer experience can become visible more quickly and have more lasting consequences than ever before. More and more customer interactions are taking place online, thanks to a combination of factors that make the Web an attractive place for doing business: speed of access and response; multiple and widely av...

Adobe has released two new platform initiatives for developers and content publishers: Open Source Media Framework, previously part of the Strobe project, gives developers new open source tools to build media players based on the Adobe Flash Platform.

Everyone knows the old adage that "out of sight" is "out of mind." There's quite a bit of truth to it. It's a facet of human nature that things that are directly in front of our face get noticed, while things that are out of our scope of awareness don't. Seems pretty obvious, right? ...

Gateway announced its third entrant in the netbook market on Monday, the LT2000 series, less than a month after introducing the 3100 series, its first product offering in this category (click image to enlarge)...

It is the dream for consumers who are tired of lusting after shiny new smartphones that belong to somebody else's carrier; the ability to buy any feature-rich phone from any device maker and tie it to any wireless provider they choose -- exclusivity be damned Frustrated consumers in some rural areas of the country might be wondering if that day is ...

Well after launching its latest 8-megapixel smartphone camera elsewhere in the world, Nokia on Monday announced plans to sell the device in the U.S ...

This is the marketing resource management world, according to Manticore CEO Jeff Erramouspe: There are the enterprise-oriented types of platforms that can handle robust applications. Their downside is that they require consultants to manage their difficult implementations and dedicated personnel for their ongoing use.

There's generally more attention on the fight between Microsoft and Google this decade than on the fight between Apple and Microsoft. That's because Google seems to represent the future, while Apple and Microsoft are often seen as anachronisms from a prior age. However, these two clearly aren't ready for the tech old folks home yet -- both have d...

A mini-drama of particular interest to bloggers unfolded in the midst of the hoopla surrounding Alaska Governor Sarah Palin's resignation earlier this month. Having become the standard bearer for the Republican party's ultra-conservative wing, Palin never really left the media spotlight following her unsuccessful run for the vice-presidency. Her abrupt decision to resign created shock waves...

Though the video game industry weathered several months of relatively healthy sales despite a troubled overall economic climate, declarations that the sector is recession proof may have been premature Video game industry sales fell 31 percent year-over-year for the month of June, totaling US$1.17 billion dollars against the $1.7 billion racked up i...

Thursday marked yet another chapter in the short, rocky history of Mozilla's Firefox 3.5 browser, as the foundation released a security update a little more than two weeks after unveiling it Firefox 3.5.1 fixes a JavaScript vulnerability in version 3.5 that exposed users to so-called drive-by attacks....

Microsoft and Yahoo may be close to finalizing details on the elusive search and online advertising deal that the two have been flirting with for more than a year. The news that the duo are finalizing terms was reported by Kara Swisher in the All Things Digital blog Microsoft executives have flown from their Redmond headquarters to Silicon Valley t...

Macrovision, a company that has a number of operations under its roof but is best known for its digital rights management software, has issued a spate of announcements. Two major developments head the list: It is changing its name, and it is embarking on a new product path -- namely the launch of a media guide codenamed "Liquid." The company's new ...

Palm issued a public release of the Mojo software development kit (SDK) for its new webOS operating system, in what could possibly be a response to leaks of the SDK in June The SDK, given a limited release in April, had been slated for public release by the end of summer....

When e-commerce was hatched back in the '90s, it would have lived for a while without Web analytics, but not for long. It would have died a cruel death in its nest, hungrily watching as bigger, more traditional channels ate up all the nurturing dollars brought to the nest by its parent company -- except for one mutation that made e-commerce grow and thrive like a refined version of an old species. That one mutation was its amazing ability to be measured with far greater granularity than its bigger, more traditional channel siblings...

For decades, companies have leveraged technology with the twin goals of reducing the cost of customer support while improving its quality and dependability. This is reflected in the significant investments many organizations have made in providing information, products and services through self-service channels. These twin goals are achievable, bu...

Microsoft has a very clever philosophy that it uses to keep consumersmisinformed about the benefits of the Linux operating system. It's asimple message that effectively dissuades consumers from deviatingfrom the Microsoft upgrade path to Windows 7 The argument basically asserts that consumers making the Windowsupgrade will continue to enjoy a fami...

With the official Oct. 22 release of Windows 7 approaching -- and Microsoft's recent announcement that business customers can start placing orders as early as September 7 -- many organizations are now facing a major decision about what to do with their PC operating system: upgrade it for all users, phase in an upgrade, or stay with their current OS...

A hack into Twitter's back-end productivity applications earlier this month is raising some serious questions -- not only about password system security itself, but also about some consequences of network intrusion that may have been unforeseen. About a month ago, a hacker was able to access a Twitter employee's personal email account, according t...