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Last week in New York, I began some field research in social CRM that will result in a longer paper later this fall. One of the things that interested me was the level of frustration and, well, anger that some customers have for some of their vendors It's a mixed bag, really -- some people take great umbrage at Starbucks, others at a social networ...

My newfound favorite computing app is the desktop dock. Overthe last few weeks, I freed myself of dependence on the desktop icon tofind and launch the programs I use every day. My search for the idealdocking app came to a halt with Avant Window Navigator, also known as "AWN." ...

To drive productivity and organizational effectiveness, a new approach to Enterprise 2.0 is required -- one that puts the business user and business problem at the epicenter to tap an organization's innate social intelligence. In order to reach that level of efficiency and effectiveness, it is necessary to encourage acceptance and adoption across the organization...

Netflix said Tuesday that it has reached a deal with a movie-studio owned pay-tv and streaming service that will make recent theatrical releases available to its customers 90 days after they begin to appear on premium cable and on-demand channels Neither Netflix nor Epix, the pay-tv and streaming service, confirmed details of the deal. However, Jan...

On Monday Google CEO Eric Schmidt and Verizon CEO Ivan Seidenberg proposed a far-reaching plan designed to address all the concerns the varying stakeholders have with Net neutrality. Twenty-four hours later, it is clear that at least some of those stakeholders -- particularly advocates for Net neutrality, a group Google once seemed to lead -- are dismayed by the proposal.

Motorola and Verizon Wireless jointly announced the Droid 2 smartphone Tuesday, confirming weeks of speculation and leaks in the media ...

There's interesting food for thought in Intel and GE's 50/50 joint venture focused on developing management solutions for people in independent and assisted living situations, as well as those with chronic diseases. The new company will combine assets of Intel's digital health group and GE Healthcare's home health division and build on the healthc...

Oracle's 3-year-old lawsuit filed against the now defunct third-party software service provider TomorrowNow alleging "massive theft" appears to be heading for resolution with owner SAP admitting liability However, the underlying issue that the suit touched upon -- how much support and maintenance a third-party software service provider can offer it...

Open source software is poised for rapid growth in enterprises over the next 12 months, but cost is no longer the primary driver behind open source adoption That's according to a new study from global consultancy Accenture, which based its findings on interviews with 300 executives at organizations in the United States, the United Kingdom and Irela...

Wondering why you never get the job despite sending a flurry of resumes that you spent days -- maybe weeks -- perfecting? A little-known, behind-the-scenes hiring secret could be the problem. Search engines, not actual people, select the top job candidates from piles of resumes. That's right, the process is automated. If your resume does not contain the perfect mix of keywords, you will not make the cut.

Richard Blumenthal, attorney general of Connecticut, has called for classified advertisement service Craigslist to shut down its adult services section. In addition, Blumenthal stated that he intends to call for his fellow state attorneys general to make similar demands of Craigslist. No particular legal action has been filed, however. "The contin...

As a deadline looms to decide the fate of the BlackBerry Messenger service in Saudi Arabia, Research In Motion is reportedly testing a series of in-country servers that would enable government monitoring of communications over the BlackBerry network RIM is reportedly working with the kingdom's three mobile-phone operators to test the servers, which...

HP Chairman, CEO and President Mark Hurd resigned Friday in a move that shocked the market HP announced the decision following an investigation of a sexual harassment claim by a former contractor to the company. The probe found there was no sexual harassment, but that there were violations of HP's standards of business conduct....

Corporate execs and IT managers may soon get clearer answers to fuzzy questions regarding how secure or insecure cloud computing really is In an effort to solve that lingering mystery, the non-profit Open Security Foundation (OSF) late last month launched its cloutage.org website. The new website is aimed at empowering organizations by providing cl...

Information Technology is a project-centric industry. Every task is either performed as a part of a project or constitutes rollup toward creating a new project. No individual, organization, department or company can escape the rigor of discipline and perseverance that project management enforces as prerequisites for success. However, information Technology often receives a bad rap for the relatively small number of successful initiatives as a percent of the total initiatives launched, compared with other departments.

Zoho is poised, possibly this week, to take its BlackBerry CRM app out of private beta and make it generally available. It will be followed in the coming weeks by an iPhone app, which is in development now, Raju Vegesna, evangelist for Zoho, told CRM Buyer. The interfaces of the iPhone and BlackBerry apps are different, of course, due to differenc...

Last week, there was uproar about a rumored secret negotiation between Google and Verizon that, if successful, would result in Google customers getting better bandwidth. At the core of this controversy are three things: a lack of adequate action by the sitting administration; a lack of consistent definition of the concept of "Net neutrality," an...

A former employee's age-discrimination lawsuit against Google can proceed now that the California Supreme Court has cleared the way for "stray remarks" made by his colleagues to be included as evidence. The suit was originally filed in Santa Clara County in 2004 by Brian Reid, who served as director of operations and engineering at Google and is k...

The Federal Communications Commission has reportedly ended a series of talks with major players in the Internet industry on the question of Net neutrality This followed allegations that Google and Verizon are privately wheeling a deal that would let the latter give preferential treatment to Web traffic from Google on its network for a fee. Google d...

By the year 2012, there will be more smartphones running the Android OS than Apple's iOS. That's according to iSuppli, which projects that 75 million Android-based smartphones will be in use two years from now. Android will have a 19.4 percent share of the global market for smartphones, says iSuppli, while Apple's iOS will claim 15.9 percent....