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Sometimes I feel like we're stuck in the weeds with social CRM. Hopefully I will get a lot of mail for this, LOL! No, really. Sometimes I feel like we're missing the bigger point of social CRM because we're spending so many brain cells focusing on the technology and not so much on what it does beyond the basics....

Have you cleaned up your Linux installation lately? On its face, that question might wrongly mark me as a Linux newbie, much like a Linux newcomer asking about antivirus and antimalware software. But I am far from being a newbie to Linux. That said, three program packages designed to clean out your Linux dustbins can keep your OS working like new I...

Competition in the keenly contested smartphone market is driving massive change in user interfaces (UIs). Mice and keyboards are so yesterday; touch, multitouch and gestures form the core of UIs today Now, we have Google TV with apps on the TV set. The media of television, streaming video and the Internet are becoming more closely intertwined....

Microsoft unveiled a series of Windows Phone 7 handsets on Monday that will offer a range of features and services, including a version of the AT&T's U-verse, that are designed to help Microsoft make up the ground it has lost in the mobile space in recent years While Microsoft struggled to develop a winning mobile platform, Apple captured market le...

Google is investing in a backbone transmission infrastructure to deliver wind power generated off the mid-Atlantic coast of the United States to consumers in the region When built out, the Atlantic Wind Connection (AWC) backbone will stretch 350 miles off the coast from New Jersey to Virginia. It will connect ocean-based wind turbines that will gen...

It wasn't long ago that online shopping attracted consumers to the Web. Now, the mobile revolution promises to do the same -- providing an "anywhere experience" that boasts the ultimate in convenience. U.S. mobile commerce sales hit US$1.20 billion in 2009 and will grow to $2.42 billion this year, according to Coda research consultancy. This is great news for online retailers that are prepared to meet this rapid revenue increase. Yet another recent survey from Shop.org reveals that despite the growing popularity of mobile commerce, or m-commerce, 62 percent of retailers have either not yet begun or are only in the early stages of planning a mobile strategy...

NetSuite is planting a stake in the Asia Pacific market, with the launch of its first partner conference in the region this week The conference, SuiteCloud APAC 2010, involves more than 60 channel partners, independent software vendors and developers. It is a roving show for NetSuite, with stops in Singapore, Kuala Lumpur, Sydney, and Manila. ...

Canonical has released version 10.10 of the Ubuntu Linux operating system, code-named "Maverick Meerkat." This will be supported for 18 months on desktops, notebooks, netbooks and servers. It's available in 37 languages....

While it has been rumored for some time, Google announced Sunday is has been testing self-driving cars. The company equipped six Toyota Priuses and an Audi TT with technology that enabled a vehicle to drive from Google's Mountain View, Calif., campus to its Santa Monica office. It then moved on to Hollywood Boulevard. In all, Google has sent its auto-cars more than 140,000 miles -- including along the Pacific Coast Highway and across the Golden Gate Bridge...

Hulu is expected to file a prospectus with the Securities and Exchange Commission for its initial public offering by the end of the year. It believes it can raise US$200-$300 million, according to an unnamed source in a Reuters report. The final decision to move forward is expected to be made in November, the source said. If it does happen, the I...

Microsoft has announced a global rollout of Windows Phone 7 smartphones ...

When the pulse of the global economy slowed -- or, as some would have it, virtually flat lined -- in 2009, IT felt it. Even though IT serves as the heart of global business, the indispensable systems without which companies simply wouldn't work, layoffs and cutbacks still wracked the industry. More than a few IT professionals found themselves ques...

With the explosive amounts of electronic information being generated daily, it's no wonder many companies are considering alternative storage options. None of these options has generated more interest than cloud-based systems. Companies are looking to cloud computing to ease the burden of information management and enhance business agility by pro...

For years, the promise of the truly mobile salesperson has enticed reps and sales operations professionals alike, yet a true pay-off has often been elusive as interface and bandwidth limitations conspired to lower industry expectations of success. With the lines now being blurred between handheld and desktop devices, and wireless access and GPS i...

Today Microsoft launches Windows Phone 7, and I've been thinking about this phone a lot over the last month. The closest metaphor to what makes this phone different from others is Superman. This isn't because when Superman launched, this hero was the underdog but rose to be the most powerful, in terms of movies, TV shows and branding of all that proceeded and followed him -- too early by far for that connection. ...

Shopping continues to shift to the Web. E-commerce experienced a robust 10 percent year-over-year growth in the second quarter, while retail store sales increased just 1 percent, according to new research from MasterCard SpendingPulse. With all this growth in e-commerce, retailers are focusing their efforts on better online merchandising, cross-channel integration and personalization to fine tune their sites for better conversion rates.

Research In Motion (RIM) on Friday reportedly came to an agreement of sorts with the United Arab Emirates (UAE), narrowly averting a ban on its services that was due to kick in next Monday Neither side will disclose details of just what transpired....

When Microsoft CEO Steve Ballmer visited Adobe's offices to meet with Adobe CEO Shantanu Narayen on Thursday afternoon, a New York Times story about the meeting set off rumors that Microsoft was negotiating the purchase of Adobe. The meeting agenda included discussions about Apple, the Times reported, suggesting Ballmer wanted to talk about Microsoft buying Adobe as a bid to be more competitive against Apple...

Microsoft's vice president of trustworthy computing, Scott Charney, has put the call out for a collective, coordinated approach to protecting the public from, among many other threats, botnets The worldwide Internet community would do well to apply a public health approach to battling the viruses and malware endemic to the Internet, he said in a sp...

One of the commonly accepted myths of the Software as a Service (SaaS) market and the broader cloud computing environment is that it is inherently a high-transaction business. This view has been fostered by the rapid growth of many commodity-oriented SaaS solutions and public cloud services However, just as the overall technology and software indus...