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Google+ challenged its top competitor Facebook on Thursday by adding games to the newly launched social networking site. Google has begun a gradual roll-out of the games, stating they should be fully available to all users soon. Google+ users will have a selection of 16 games to choose from at first, including the popular "Angry Birds," a top-sell...

It's no secret that nearly everyone is on Facebook. So, it shouldn't be a surprise that corporate recruiters are starting to infiltrate the world's largest social network in search of potential new hires It makes sense for corporate headhunters to set up shop on Facebook for numerous reasons, starting with the sheer number of people who are present...

Over the past two years, I've been chronicling the evolution of the channel in the cloud in my monthly commentaries in this space. Although many industry pundits have predicted the disintermediation of the channel in the cloud computing marketplace, I continue to see signs of success but under a new set of rules There is no question that traditiona...

Assistly, a SaaS customer service company, started out with the goal of helping its user base incorporate communications from all channels into the customer service hub. That means messages sent via social media, including tweets and Facebook posts, and even replies to routine transactional emails such as those sent to confirm a sale. In most companies, a response to that type of message lands in a cyberhole.

If you use Linux instead of Microsoft Windows, its free availability may well be a deciding factor. But the fact that virus and malware contamination are less likely to take down your Linux computers is no doubt an essential influencing factor as well. But does using a more popular Linux distro like Canonical's Ubuntu make your system more or less...

London's burning, and it may lead to a clampdown on social media in the UK. UK Prime Minister David Cameron on Thursday suggested censoring social media in response to the violence....

Cisco's efforts to revamp its business -- cutting jobs and shaving US$1 billion from expenses -- seems to be paying off. After three disappointing quarters, the company wowed the street with its fourth-quarter performance, delivering $11.2 billion in sales, exceeding Wall Street's forecast of $10.98 billion. The company delivered GAAP income of $1.2 billion or $0.22 per share, and non-GAAP income of $2.2 billion or $0.40 per share. Now that's more like it...

Researchers at the National Institute of Standards and Technology have used microwaves to entangle ions in yet another step toward developing quantum computers Quantum entanglement is a feature of quantum physics in which two atoms are linked together in such a way that in order to describe the properties of one, you must describe the properties of...

Did AT&T just get chink in its armor? Something curious and interesting may be happening at the phone giant. Its growth seems to be slowing, according to the latest quarterly results. I watched Verizon for something similar that would show a trend in the industry, but its growth still looks strong. So what's the problem? Historically both companie...

Did AT&T just get chink in its armor? Something curious and interesting may be happening at the phone giant. Its growth seems to be slowing, according to the latest quarterly results. I watched Verizon for something similar that would show a trend in the industry, but its growth still looks strong. So what's the problem? Historically both companie...

At the CRM Evolution show in New York on Tuesday, Brian Vellmure, the principal and founder of Initium Technology, gave a talk on the future of customer relationships. He peered well into the future, envisioning an era when the Internet anticipates customer needs and delivers advice automatically. That can only happen when companies develop suffic...

In terms of online communication, social media is the biggest trend in recent years. There are billions of participants around the globe as well as an array of forms: blogs, forums, wikis, multimedia content, social bookmarking and, of course, popular platforms such as Facebook, Twitter and Google+. What's more, social media is strongly establishe...

Nokia revealed a bold move Wednesday as it announced its North American operations will stop selling cellphones based on its Symbian operating system and introduce from now on only smartphones based on Microsoft Windows Phone 7 The head of Nokia's U.S. subsidiary, Chris Weber, broke the news in an interview with the Wall Street Journal's AllThingsD...

Amazon unveiled a new HTML5 Kindle Web app on Wednesday. Kindle Cloud Reader, which is already up and running, provides access to books offline and online via a Web browser with no download or installation needed Currently the service works with Google Chrome and Safari, both on PCs and the iPad. As with all Kindle apps, the cloud reader synchroniz...

Could Facebook be the next target in hacker group Anonymous' crosshairs? A tweet from the Twitter handle "OP_Facebook" -- which is labeled "Anonymous" yet had only a single tweet in its history as of mid-day Wednesday -- urged readers to go to a Pirate Bay Web page or watch a YouTube video in which a threat is made to attack Facebook on Nov. 5....

Facebook launched a new mobile app Tuesday that provides SMS and Facebook message services as well as group chats between phone contacts and Facebook friends. By Wednesday morning, the app topped the list of free apps in the iTunes store The feature is a challenge to traditional messaging and could take on competitors such as Research In Motion's B...

It just makes sense that consumers tend to trust the opinions and recommendations of friends before they trust those of advertisers, promoters and retailers. Social shopping sites, which combine features of social networking with online sales, seek to capitalize on the sharing and trust that exist between friends "Sharing is one of the inherent hum...

Apple's brand name is currently the most valuable name in the world. Google held that title for the last four years, and now Apple has finally surpassed Google as the most valuable brand. The top 10 are all very familiar names:1. Apple 2. Google 3. IBM 4. McDonald's 5. Microsoft 6. Coca-Cola 7. AT&T 8. Marlboro 9. China Mobile 10. GE So what's in a brand name, and what does it mean to Apple? "Apple" has now become a household word, not just in the U.S., but throughout the world as well. With that kind of success, Apple can do more business with more products globally. It also means that Apple is vulnerable to unscrupulous people and companies that may take advantage of Apple's valuable brand. ...

With one brief letter, the Federal Communications Commission has put a stop to any hopes that two pending AT&T deals -- its US$1.9 billion purchase of spectrum licenses from Qualcomm and its proposed acquisition of T-Mobile from Deutsche Telekom for about $39 billion -- will be easy to settle. In the letter, which was sent to executives at AT&T an...

With one brief letter, the Federal Communications Commission has put a stop to any hopes that two pending AT&T deals -- its US$1.9 billion purchase of spectrum licenses from Qualcomm and its proposed acquisition of T-Mobile from Deutsche Telekom for about $39 billion -- will be easy to settle. In the letter, which was sent to executives at AT&T an...