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During the past few years, customer service organizations have faced increasing amounts of pressure to deliver better service over a broader range of channels including the Web, email and phone. Customers expect to get service at any time of the day or night and assume that customer service teams will keep a history of all interactions. More recen...

Last week's announcement of Google's plans to acquire Motorola -- Googorola -- created a massive change for Android licensees. They are now looking for alternatives, tossing the biggest smartphone platform into flux and increasing the interest in what will happen to RIM -- with specific emphasis on its QNX platform. As if that weren't enough, sp...

Many small-business owners may not realize that the cloud plays a big role in their business operations, and its importance is growing every day. I'm often asked, "What exactly is the cloud, and why does my company need it?" Simply put, the cloud hosts resources and applications that are accessed through the Internet, and it now offers small businesses access to powerful capabilities that once were only within reach of larger corporations.

HP on Thursday shared some eyebrow-raising news regarding its operations, essentially proposing to reposition itself to solely focus on the enterprise market. Briefly, it plans to shutter development of hardware for webOS devices, acquire Autonomy, and either spin off or sell its PC division....

HP revealed plans for major strategic changes Thursday that would orient the company more directly toward the enterprise market. It's considering a spinoff or sale of its PC division, shuttering development of hardware for webOS devices and cutting its future outlook The tech company also revealed it's in talks to acquire analytics software company...

As the one major social networking site that actually has gone public, LinkedIn is facing more pressure than its competitors to produce revenue and ultimately turn a profit. Because it now answers to antsy anonymous shareholders -- rather than somewhat more patient venture capitalists or angel investors -- LinkedIn has to make money now.

nanoRep, the developer of a help-desk application that employs a self-learning knowledge base, has just taken its fledging product global -- and on a grand scale. ...

Android device users spend more time on their apps than on the mobile Web, and the top 10 apps account for 43 percent of that time, according to Nielsen When the top 50 Android apps are considered, they account for 61 percent of the time Android device users spend on apps....

HP on Thursday shook the mobile devices world in announcing that it's killing off its webOS-powered smartphones and TouchPad tablet line The TouchPad reportedly suffered poor sales in its short few weeks on the market, and little hasbeen heard about HP's Palm Pre family of smartphones....

Wireless giant AT&T is reportedly planning to scale back its SMS text-messaging packages to exactly one plan: the Messaging Unlimited plan for US$20 per month. New users who do not wish to subscribe to that plan will be charged on a text-by-text basis at 20 cents per SMS and 30 cents per MMS. Starting Aug. 21, the $10 bundle that offers 1,000 messages per month will be gone...

Wireless giant AT&T is reportedly planning to scale back its SMS text-messaging packages to exactly one plan: the Messaging Unlimited plan for US$20 per month. New users who do not wish to subscribe to that plan will be charged on a text-by-text basis at 20 cents per SMS and 30 cents per MMS. Starting Aug. 21, the $10 bundle that offers 1,000 messages per month will be gone...

IBM researchers unveiled a new generation of experimental computer chips Thursday. The chips are designed to mimic the brain's abilities of perception, action and cognition. The development could lead to advances in computers that require much less power and space than current technology IBM's first neurosynaptic computing chips recreate the spikin...

T-Mobile isn't letting all the other wireless providers have all the fun with the new BlackBerry devices rolling out this month . On Wednesday, the company announced it'll provide Research In Motion's BlackBerry Bold 9900 for a cool US$299.99 -- after a $50 mail-in rebate and a two-year contract agreement Verizon and Sprint offer the BlackBerry 99...

Enough already with the crappy and negative stories about Phil Falcone, Sanjiv Ahuja, LightSquared and the whole GPS problem. This is a company and a technology and a solution that we need. It is designed to fix the growing wireless data problem many of us are already experiencing. So why isn't LightSquared leading with PR messaging about how it w...

Sales has had a rough couple of years. Although customers have been harder to find, the pressure on sales pros to produce has become ever greater. In some U.S. firms, the lowest-performing 40 percent of the sales force is replaced annually. In other businesses, departures or layoffs of sales staff aren't followed by new hires; instead, the quotas ...

As a Sprint corporate customer I'm referred to as "preferred," which basically translates to "preferred because I give them increasing amounts of money." Anyway, it gets me a phone upgrade annually, rather than the non-preferred biannual deal. The only problem with an annually replaced gadget is you have to figure out how to use it annually too. I...

Forty-five thousand striking Verizon workers could lose medical benefits by the end of the month. A provision in the workers' contract allows suspension of medical benefits as of Aug. 31, Verizon spokesperson Raymond McConville confirmed, including coverage for prescription drugs, vision and dental services. Health coverage will still be available...

Battered by repeated price cuts and reportedly sluggish sales, it looks as if the HP TouchPad tablet is struggling in the market less than two months after it first hit retail shelves in July The Best Buy retail chain sold only 25,000 of the 270,000 units it ordered, AllThingsD has reported....

Fusion Garage threw a new tablet into the mix Tuesday when it announced the debut of the Grid-10, a tablet computer that features a new twist on the Android operating system, a dramatic gesture-based interface and predictive intelligence. ...

Does "green data center" refer to having more greenery around your data center site? No, definitely not. It means reducing your carbon footprint by making effective usage of the core center of your organization -- your "information assets." Being green requires an end-to-end, integrated view of the data center, according to Gartner, including the building, energy efficiency, waste management, asset management, capacity management, technology architecture, support services, energy sources and operations.