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This is the second post in a four-part series on modern approaches to improving customer loyalty through customer engagement. The 4 Fundamental Attributes of Customer Loyalty, Part 1...

Facebook last week introduced OpenCellular, an inexpensive, open source wireless access platform. Telecom operators, entrepreneurs, OEMs and researchers will be able to build, implement, deploy and operate wireless infrastructures to serve people living in remote areas The platform is available in various options, ranging from a network in a box t...

Federal agencies will continue to spend heavily on information technology over the next five years, but the pace and direction of spending will be complicated by shifting priorities, congressional constraints and a presidential election The bottom line is that the overall rate of IT spending will be above US$98 billion each year for next six federa...

Just days after Pokemon Go sent Nintendo shares soaring in Tokyo, the game's developers were scrambling to close a massive privacy hole The iOS version of the mobile game -- which superimposes figures onto real-world environments through augmented reality technology -- apparently had a default setting that required users to grant broad permissions ...

Google on Wednesday released an update of its online antipiracy efforts YouTube has generated more than US$2 billion to content copyright holders by monetizing user-uploaded content through its Content ID rights management system, Google said, adding that more than 90 percent of all Content ID claims result in monetization....

Polaroid Swing, a new iOS app for creating animated photos, on Tuesday debuted at the App Store. The app has ties both to instant photography pioneer Polaroid and Twitter founder Biz Stone Polaroid Swing lets a "phonetog" capture 1-second videos posing as images that become animated when a phone is tilted, or when they're swiped or tapped.

Microsoft on Tuesday introduced to attendees at its Worldwide Partner Conference in Toronto what amounts to pay-as-you-go plans for the enterprise One is Windows 10 Enterprise E3 in CSP (Cloud Solution Provider) which is "basically the OS wrapped with security and management delivered as a subscription," said Rob Enderle, principal analyst at the E...

Facebook last week said it would begin testing long anticipated end-to-end encryption capabilities in its Messenger app, enabling users to have secret conversations. The new level of security means that a message will be visible only to the sender and the recipient -- Facebook won't even be able to read it.

SiFive on Monday announced its flagship Freedom family of system-on-a-chip platforms The platforms are based on the free and open-source RISC-V instruction set architecture, which several of the company's founders created at the University of California, Berkeley....

Matt Price is Zendesk's senior vice president of emerging businesses In this exclusive interview, CRM Buyer discusses with Price the way social, mobile and millennials are changing CRM....

Google last week announced an experiment with post-quantum cryptography in Chrome. A small fraction of connections between Google's servers and Chrome on the desktop will use a post-quantum key-exchange algorithm in addition to the elliptic-curve key-exchange algorithm already being used The idea is that large quantum computers -- if and when they'...

Amazon on Tuesday launched its second annual Prime Day promotion, offering tens of thousands of deeply discounted lightning deals for top customers and ratcheting up the e-commerce competition Walmart and others struck back in an aggressive effort to hold onto their key customers.

Nintendo shares soared on Monday after its new augmented reality mobile app, Pokemon Go, burst out of the gate over the weekend in the U.S and in key markets around the globe. The company's shares rose 36 percent in two days, after downloads of the Pokemon Go app raced to the top of iOS and Android charts in the U.S.

The Internet of Medical Things, Part 1: A New Concept in Healthcare Concerns have been multiplying in the United States over the creaks of a medical infrastructure that's bearing the weight of an aging population. Current and upcoming members of the over-65 club are helping to drive a new age in healthcare, in which devices connect patients with ca...

Salesforce on Monday announced it had completed its US$2.8 billion acquisition of e-commerce cloud software platform Demandware The deal "gives Salesforce the e-commerce piece to compete against Oracle, which already has e-commerce capabilities, as well as SAP," said Rebecca Wettemann, vice president of research at Nucleus Research....

The U.S. government's campaign to counter the Islamic State's social media presence is bearing fruit, the Associated Press reported Saturday. More anti-ISIS content than pro-ISIS content is appearing on the Net by a ratio of six to one Twitter traffic for accounts affiliated with the Islamic State is down by 45 percent compared to two years ago, ac...

Twitter will stream CBS News' live coverage of the Republication and Democratic National Conventions, the companies announced Monday. Twitter and CBS previously partnered on two presidential primary debates -- a Democratic debate last fall and a GOP debate early this year In both instances, CBS' coverage included real-time metrics and curated tweet...

I've been watching the Clinton email scandal closely, because I not only have been in and out of law enforcement and security for much of my early life, but also was an internal auditor for IBM and one of the leading email experts in the 1990s. I think this is the only time I've seen an investigator channel a prosecutor in making a recommendation, and give someone a pass without addressing why crimes were committed. ...

HandyLinux is a distro that offers a simplified approach to using the Linux desktop operating system....

Pokemon Go, the highly anticipated augmented reality game from Niantic Labs, is finally available for download for iOS and Android mobile devices in the U.S., as well as in New Zealand and Australia. Niantic, the former Google unit behind the popular augmented reality game Ingress, has teamed up with The Pokemon Company and Nintendo to bring the i...