Articles by

Roku on Wednesday announced new software and a licensing agreement for OEMs to develop smart speakers, soundbars and multiroom audio systems that will allow customers to control their home entertainment devices with simple voice commands. The company also introduced Roku Entertainment Assistant, a new smart speaker technology that allows customers...

The mushrooming popularity of smart speakers like Amazon Echo and Google Home will fuel e-commerce in the coming year "You're going to have a whole new frontier of commerce space driven through voice and brand recognition," said Michael Levine, marketing vice president at Photon....

A design flaw in all Intel chips produced in the last decade is responsible for a vulnerability that puts Linux, Windows and macOS-powered computers at risk, according to multiple press reports The flaw reportedly is in the kernel that controls the chip performance, allowing commonly used programs to access the contents and layout of a computer's p...

Scientists at Harvard University on Monday unveiled a metalens that has the potential to shrink the size of any device that uses a camera while at the same time improving performance While traditional lenses are made from glass, metalenses use a flat surface peppered with nanostructures to focus light. One problem with metalenses has been their ina...

Figuring out the year ahead in CRM is tricky and getting more so. Making predictions has been more challenging for the last several years. We've seen an array of new technologies take root and blossom, but managers have had trouble figuring out how to adopt them. Those innovations have fueled a lot of anxiety in the C-suite about digital disruptio...

Germany on Monday began enforcing its new Network Enforcement Act, or NetzDG, which imposes a fine of up to 50 million euros (US$60 million) on social media networks that fail to remove hate-inciting posts promptly. The controversial law, adopted in mid 2017, just entered its formal enforcement phase. It is designed to help combat hate and fake ne...

The Walt Disney Company's recent decision to purchase major assets of 21st Century Fox in a transaction valued at $52 billion underscores the huge potential for distributing information and entertainment via the Internet. The deal will allow the company to improve its direct-to-consumer offerings, Disney said when it disclosed the transaction earl...

Guesswork is often involved in predicting the "next big thing," but with CES just a week away, the future is almost now. The annual international trade show, as well as other industry events following one after another -- including ITExpo, Gitex, Mobile World Congress, and Techspo -- means there will be no shortage of product announcements, technology unveilings, and proclamations about the tech of the future...

Moves that allowed major e-commerce players to jockey for position both off and on the Internet made headlines in 2017 "The year was a triumph for market leaders," said Mike Comstock, a senior adviser at GrandCanals....

There are three groups of people involved in sexual harassment: the victims, the perpetrators/predators, and those who cover up or enable the perpetrators Historically, we have put more pressure on the victims -- either forcing them to shut up to protect their jobs and careers or forcing them out of their jobs (with or without compensation), which ...

One thing the latest holiday sales season made crystal clear is that mobile commerce is on the rise. On Cyber Monday -- which set an all-time-high overall sales record of US$6.6 billion -- mobile shopping totaled 47.4 percent of visits to retailers' websites, according to Adobe, which analyzed 1 trillion visits to more than 4,500 retail sites.

2017 may be the year that developments in the tech world truly were overshadowed by other world events: deepening divisions in the United States and the looming threat of war with North Korea; numerous high-profile Hollywood players, TV personalities, politicians, journalists, business executives and others involved in sexual misconduct scandals; terrorist attacks in Europe and elsewhere; and the announcement of yet another royal wedding in the United Kingdom, to name just a few...

Diego Tartara is CTO Latin America at Globant In this exclusive interview, Tartara lays out a road map for companies that want to treat their customers to exceptional digital journeys....

SoftMaker Office could be a first-class professional-strength replacement for Microsoft Office on the Linux desktop....

This holiday selling season may have been a good one for retailers, but every silver lining has a cloud. In this case, one shadow will be cast by chargeback fraud, which can occur when shoppers make purchases with a credit card and then request chargebacks from the issuing bank instead of from the merchant. "Merchants bleed (US)$227 for every dol...

One of the issues with virtual reality is that expectations have been overset massively with TV shows like Star Trek: The Next Generation, which promised an artificial reality indistinguishable from reality. VR failed. It didn't have to -- there is a pattern to bringing out successful technology that is repeatable. You create a complete experien...

There was a lot in customer relationship management to like in 2017. The industry racked up north of US$35 billion and the cloud reigned supreme. However, future growth presents a challenge. We're going to need to look beyond selling generic seats to grow the CRM market from here.

A new Apache Struts campaign that researchers named "Zealot" has come to light in recent weeks. Zealot loads Windows or Linux-based machines by installing a miner for Monero, which has become one of the hottest cryptocurrencies used in recent malware attacks. Zealot uses NSA-linked EternalBlue and EternalSynergy exploits, according to the F5 Labs...

For many online shoppers, shipping has become a pivotal issue, and one of the worst things an etailer can do is allow a shipment to be late On-time arrival is such a high expectation that many shoppers find late delivery worse than other notoriously disagreeable things, a recent DHL survey of 1,400-plus online shoppers suggests. Here are some of th...

Cali Group and NEC on Tuesday announced a pilot program using kiosks equipped with facial recognition software and artificial intelligence to ease the ordering process for regular customers at the Pasadena, California, location of its international CaliBurger restaurant chain The kiosks use NEC's NeoFace facial recognition software to identify regi...