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The hoopla over vertical market or industry CRM might be eclipsing a similar move that does the same kind of thing but with less fanfare. In the end, we might be discussing two iterations and just a difference of degree. The proliferation of CRM development platforms by companies like Microsoft, Oracle, and especially Salesforce, is changing how ...

Looking back at 2018, there's one competitor we underestimated this year It's slowly draining the attention of every human on the planet....

The personal data of some 100 million people who have used Quora, a popular question-and-answer website, has been compromised, the company disclosed Monday "We recently discovered that some user data was compromised as a result of unauthorized access to one of our systems by a malicious third party," wrote Quora CEO Adam D'Angelo in an online post....

With the holidays fast approaching, are you looking to buy presents online? The holiday season has become synonymous with online shopping. This isn't really surprising, as physical stores usually attract crowds of deal hunters. This often conjures up images of throngs of people waiting in line outside the store, some even camping out. This activity...

Nvidia on Monday announced a breakthrough in 3D rendering research that may have far-reaching ramifications for future virtual worlds A team led by Nvidia Vice President Bryan Catanzaro discovered a way to use a neural network to render synthetic 3D environments in real time, using a model trained on real-world videos....

When the Oculus Rift launched in 2014, industry stakeholders speculated that the new, high-end in-home virtual reality headset would disrupt the entertainment industry. Just four years later, the technology has reached a crossroads, still lacking adoption by mainstream consumers. In a recent survey, 25 percent of broadband households indicated the...

This is the time of year for a product guide, and this year I thought I'd list my favorite unusual products as gift ideas. I'm a big fan of products most people don't have that solve a specific work problem, as well as those that could make your (or my) life easier, more comfortable or more fun. I like to give gifts that people actually would use....

We should start discussing what's beyond CRM. I chose the word "beyond" advisedly. CRM is far, far from dead or even in decline, so "after" would be completely incorrect. However, CRM already has changed so much that it may be time to rethink it. Also, many of the tangential technologies that have turbocharged CRM in the last few years, like socia...

Facebook at one time considered charging companies for access to its user data, according to a Wall Street Journal report based on three pages of unredacted material from an 18-page document showing portions of some internal Facebook emails, mainly from about 2012 to 2014 The documents are linked to a lawsuit, Six4Three LLC v. Facebook Inc., filed ...

Andy Jassy, CEO of Amazon Web Services (AWS), on Wednesday told CNBC that AWS customers would be off all Oracle databases by the end of 2019 and running on one of Amazon's database products. This is not the first time the market has heard something like this, but this time could be different. The statement comes on the heels of Amazon spending sig...

Void Linux is a bit out of the ordinary. It offers an unusually interesting alternative to many of the traditional Linux distros affiliated with a larger Linux family, such as Debian or Ubuntu, or Arch Void Linux is an independently developed, rolling-release, general-purpose operating system. That means that its software is either homegrown or pla...

Amazon on Tuesday announced Amazon Comprehend Medical, a language processing service that lets users gather information -- such as a patient's medical condition and medication dosage, strength and frequency -- from sources including doctors' notes, clinical trial reports, hospital admission notes and patient health records. Most health and patient...

My only question about Salesforce's recent revenue announcement is why the company described the vast majority of its nonprofessional services revenues as "subscription and support." Proserv revenues were appropriately small, at US$224 million, while subscription and support was $3.17 billion, or 26 percent more than the same quarter a year earlier. Nice going, by the way...

The U.S. Department of Justice on Tuesday revealed an unsealed indictment of eight defendants for crimes related to their involvement in widespread digital advertising fraud The DoJ alleges the eight individuals were behind two global schemes, 3ve (pronounced "eve") and Methbot, which stole tens of millions of dollars through a scam that used fake ...

Smart home and consumer Internet of Things solutions promise significant opportunities for the insurance industry in terms of reducing costs, alleviating risks, deepening customer engagement, and creating new services and revenue streams. There are many barriers ahead to overcome, but given the tremendous upside, insurance companies have begun attacking these challenges with a multi-tiered strategy...

The business landscape has been evolving rapidly, from technology innovation to the workplace. Companies are now tasked with adapting to rapid change in a world of ongoing digital transformation However, one element will remain a constant requirement for success: meeting customers' needs and delivering a quality experience....

Black Friday made its debut sometime in the 1960s as the day to drive fourth quarter shopping and help retailers move from the red to the black in profits. The day-after-Thanksgiving shopping extravaganza has grown well beyond its roots since then. Last year, at the peak of Black Friday, shoppers were spending nearly US$1 million per minute. Howev...

Shopping: It's not what it once was. Forget the long drive to the mall and countless hours of browsing. Customers now simply log in from the comfort of their own home to have the world at their fingertips. The massive uptake of e-commerce is an unprecedented shift in consumer behavior, expectations and purchases. The evidence is in the numbers: In...

Digital transformation has become a prime focus for retailers these days. In order to grow, brick-and-mortar stores realize they must use their digital touchpoints to enhance their customers' in-store experiences Online retailers recognize they need to separate themselves from the pack through faster and more informative shopping experiences. And o...

I'm a longtime Jaguar fan. I've owned a ton of them over the years, and I've had both good and bad experiences with the cars. Currently I own two -- a 1970 XKE and a 2014 F-Type -- and they are about to get a sibling. I've ordered a new Jaguar I-Pace, which is the first legitimate challenger to Tesla, which surprised the automotive industry much like Apple surprised the mobile phone industry. ...