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As the B2B buyer continues to evolve, B2B sellers have more solutions than ever in their technology stacks. From CRM, sales content and asset management, to sales enablement, LMS and more, these technologies have been adopted in order to stay ahead of the changing behavior of prospects. However, while the adopter of these solutions has good intent...

Alphabet's Project Wing on Monday launched a commercial air delivery service in North Canberra, Australia, providing customers with fresh food, hot coffee and over-the-counter medications from seven local businesses Shoppers can use Wing's mobile app to place orders and receive deliveries within 30 minutes....

Apple plans to introduce a number of new products in the next two years that will sport a new display technology, according to master Apple watcher Ming-Chi Kuo of TF International Securities Based on Kuo's predictions, which were reported widely on Tuesday, Apple will use new "mini LED" technology in three new products:...

Microsoft on Monday released the first Dev and Canary channel builds of the next version of Microsoft Edge, which is based on the Chromium open source project. The company last year revealed that it was reworking its Edge browser to be based on Chromium. Now the latest developments are ready for early testers and adopters on several versions of Wi...

A little over 10 years ago, we were toasting social media as the great innovation that would enable CRM to traverse the mythical last mile between vendors and customers. Every analyst had something positive to say about social and its future role in CRM. I wrote a paper in 2004 forecasting that social networking (there weren't yet products, really...

New augmented reality features, an SDK for Stories, and a games platform highlighted Snapchat's first developer's conference last week AR features announced at Snap's first Partner Summit:...

During the last year, longstanding brick-and-mortar retailer chains such as Toys "R" Us, Payless, and Diesel USA have filed for bankruptcy Failures like these happen despite the fact that U.S. consumer spending currently is high, and the unemployment rate is low. Why is that?...

There should be no argument that we live in a diverse world, and that the technology industry doesn't reflect that diversity. The lack of diversity in employees makes it very difficult for companies, both in and out of the tech market, to address their increasingly diverse customer base effectively, whether buyers or end users. This has resulted...

Mark Zuckerberg's most recent effort to change the conversation about Facebook seems like just another attempt at self-justification. In a recent Washington Post op-ed, he places the onus squarely on the shoulders of the government to do the right things by regulating how social media works "From what I've learned, I believe we need new regulation ...

Facebook CEO Mark Zuckerberg called for greater government oversight and even regulation of the Internet in an op-ed piece published last weekend in The Washington Post. Zuckerberg, who famously built the social network by playing by his own rules, said it was time for government and regulators around the world to step up and help rein in the Internet...

Influencer marketing, which sprouted from the burgeoning social media sphere, is one of the fastest-growing ways to get a message out there. It uses the popularity of people dubbed "influencers," who have many followers and a wide reach, to market products and sway opinions. It's very much a marketing strategy for the social media age "Influencer m...

You could not have picked a better place for a career in the last two decades than CRM. In one way or another it is the heart of the digital disruption (a term I have issues with), or the modernization of business. CRM was the first front office system to help organize significant staff doing important but far from routinized things for the busine...

No one knows for sure how many "things" are connected to the Internet, but the Federal Trade Commission reported last year that it was more than 8 billion, and that it would exceed 20 billion by the end of 2020! Astonishing as it seems, it turns out that U.S. privacy laws do not apply to all of those devices and the data they collect So, for the th...

Google has unveiled new minimum standards for temps, vendors and contractors (TVCs) in the United States, in response to demands from an employee coalition that included full-time Google staffers as well as temporary workers and contractors "Yesterday, we shared an update on some new initiatives to support our extended U.S. workforce -- including ...

The type of organizing tools you use to plan your projects can make your work routine more efficient and improve your productivity. A project management application is an essential tool in some business environments This week's Linux Picks and Pans takes a deep dive into some of the best project management software solutions available for the Linux...

Walmart has launched a limited beta of Walmart Voice Order, which lets consumers order groceries by voice using Google Assistant The service can be used with the following devices:...

YouTube executives have been unable or unwilling to rein in toxic content because it could reduce engagement on their platform, Bloomberg reported Tuesday In a 3,000-word article, Mark Bergen wrote that the US$16 billion company has spent years chasing one business goal: engagement....

CRM guru Samson Lee has a new idea about customer experience. I don't know that I agree with it, but Lee has a way of making you question your assumptions and possibly change your viewpoint. Lee describes extreme experience in his paper, "Replace Customer-Centricity with Extreme Experience," as the inevitable pain you have to go through to reach n...

It's time to get strategic about winning over Gen Y Members of the millennial generation (or Generation Y) were born roughly between 1980 and 2000. They're the largest age cohort in human history, making up about 25 percent of the entire global population.

In the late 90s, Amazon began expanding its offerings beyond books, quickly embracing the Internet and leveraging technology to boost sales and exploit dated tax laws. Thanks to the proliferation of the Web and a rise in the popularity of e-commerce, Amazon rapidly scaled its business to offer a range of products and services directly to customers anywhere in the nation...