Articles by Los Angeles Newsroom

The Cobalt Group (Nasdaq: CBLT), a provider of Internet business-to-business (B2B) services to the automotive industry, said late Monday that its first quarter revenues increased 11 percent over the fourth quarter of 1999 to $9.3 million, driven in large part by its Web hosting and applications services The Seattle, Washington-based company provide...

CRM solutions provider eShare Technologies (Nasdaq: ESHR) said Tuesday its first quarter sales dropped nearly $9 million from the first quarter of 1999, topping out at $20.4 million The Atlanta, Georgia-based company also said its net loss for the quarter narrowed to $822,000, compared with a net loss of $3.4 million in the first quarter of 1999.

Bellevue, Washington-based Onyx Software (Nasdaq: ONXS) said Tuesday that it has broken into the nascent Asian CRM market in a joint venture with Singapore Technologies Telemedia (STT) The company said the CRM-on-demand product will be offered to thousands of STT customers in Singapore, Hong Kong and Thailand, and will be expanded to Malaysia, Chin...

MarchFirst (Nasdaq: XRCH), the Internet professional services company formed recently by the merger of Whittman-Hart and USWeb/CKS, reported a surge in revenues for the first quarter as it ironed out the details of its consolidation The Chicago, Illinois-based company reported pro-forma revenues of $352 million, a 41 percent increase over the same ...

CRM provider Circle.com received recognition for its Web site design work today, as the company announced that it has received the U.S. Federal Design Achievement Award for its redesign of the U.S. Senate site The Baltimore, Maryland-based company, a division of Snyder Communications (NYSE: SNC), is primarily known for its CRM systems solutions for...

Hitachi Data Systems, a subsidiary of the $65 billion global electronics company Hitachi, Ltd., and Where2Net announced today that they have formed a strategic alliance to deliver CRM solutions to retailers Under the terms of the agreement, Hitachi will provide desktop PCs for Where2Net's ASP offerings, which is designed to integrate Web, store and...

CRM solutions provider Point Information Systems announced Monday that Allianz Life Insurance Company of North America -- one of the top 50 life insurers in the United States -- has implemented Point Information Systems' CRM system throughout its U.S. sales organization The Wellesley, Massachusetts-based company said Allianz will use the CRM soluti...

The Children's Online Privacy Protection Act (COPPA) took effect on Friday, requiring online businesses to secure parental consent before collecting personal information from pre-teen Web surfers Though COPPA was passed in 1998, the law prescribed April 21, 2000 as the deadline for enforcement to allow Internet companies sufficient time to comply.

San Jose, California-based Aspect Communications (Nasdaq: ASPT) said Monday that upscale retailer Saks Fifth Avenue (NYSE: SKS) has selected its CRM portal for call centers in Mississippi, Maryland and Illinois Aspect said Saks utilized its system recently in a Jackson, Mississippi call center and reduced the average speed of answer from 45 seconds...

Customer loyalty solutions provider eLoyalty (Nasdaq: ELOY) announced this week that it has expanded its existing relationship with insurance giant Allstate (NYSE: ALT) to build a customer support infrastructure for Allstate's ambitious online initiative The Chicago, Illinois-based eLoyalty said it will help Allstate build a multi-channel, multi-br...

CRM solutions provider Quintus Corporation (Nasdaq: QNTS) reported this week that its fourth quarter and fiscal year revenues soared 90 percent and 70 percent respectively over the same period last year, as did its net loss for the quarter and year The company booked fourth quarter revenues of $16.1 million and year-end revenues of $51.7 million, a...

Enterprise solutions provider Symix Systems, Inc. (Nasdaq: SYMX) reported Thursday that a delayed rebound of the traditional enterprise systems market following Y2K slowed its growth in the third quarter The Columbus, Ohio-based company said it booked revenues of $31.4 million for the quarter, up a tick from the $31.3 million it delivered in the th...

Cambridge, Massachusetts-based Art Technology Group (ATG) (Nasdaq: ARTG), a provider of CRM and e-commerce products and services, said today that revenues rose to $21.6 million in the first quarter, almost 400 percent over the corresponding quarter in 1999 The company booked a net loss of $600,000 -- significantly less than the $9.5 million it lost...

Baan Company N.V. (Nasdaq: BAANF; ASE: BAAN) publicly confirmed its recent woes today, saying that it booked a first quarter loss of $26 million and that its revenues plunged from $176 million in the first quarter of 1999 to $106 million last quarter Based in Barneveld, Netherlands, with U.S. headquarters in Herndon, Virginia, the enterprise soluti...

Davox Corporation (Nasdaq: DAVX), a Westford, Massachusetts-based provider of CRM solutions, announced today that its first quarter revenues shot up to a record $26.4 million (US$), an increase of 30 percent over the same quarter last year The company said much of its growth was fueled by its expansion in Europe, where it sold its solutions to new ...

E-business solutions provider Primix Solutions, Inc. (Nasdaq: PMIX) reported today that its revenues for the first quarter rose to over $5 million, while its net loss decreased for the third consecutive quarter The Watertown, Massachusetts-based company said that its gross margin improved significantly in the quarter. The company also said it has c...

San Diego, California-based eAssist said Wednesday that it received $35 million from venture capital firms as it gears up to deliver its full suite of CRM products. eAssist offers a subscription-based package of CRM services Infinity Capital, Trinity Capital, Enterprise Partners and VantagePoint Venture Partners all kicked in funds to help eAssist ...

Driven by strong international sales, CRM provider ICT Group (Nasdaq: ICTG) said Wednesday that its first quarter revenues leapt to $41.3 million, an increase of 12 percent over last year's first quarter The Langhorne, Pennsylvania-based company said that its international operations provided $9.3 million in sales, up 67 percent over last year, whi...

Salt Lake City, Utah-based Inteliant Corporation, a division of SOS Staffing Services (Nasdaq: SOSS) and e-business applications provider BroadVisionInc., announced a comprehensive alliance Wednesday that will pool the companies' products and services The firms will focus on the telecommunications industry, where Inteliant has had considerable succ...

San Jose, California-based Aspect Communications (Nasdaq: ASPT), a provider of CRM portals, announced today that its first quarter revenues shot up to a record $148.3 million (US$) and its net loss declined to $2.8 million from $13.3 million in the corresponding quarter in 1999 Aspect also announced the formation of a new venture fund. The $50 mill...