Articles by Los Angeles Newsroom

Dutch business software firm Baan Company saw its share price drop nearly 30 percent in European trading Wednesday, adding to renewed fears that the company is teetering on the brink of survival Once Europe's number two business software maker, Baan has reported seven straight quarters of losses. Many industry observers now say that a takeover is t...

Data warehousing company NCR Corporation and Experian announced today that they have signed a joint marketing agreement to offer integrated CRM solutions to the telecommunications industry The companies said NCR would leverage Experian's proprietary PIN technology in its data warehousing and CRM solutions.

Dataquest, Inc., a unit of research firm GartnerGroup (NYSE: IT), said worldwide database software spending reached $8 billion in 1999, with Oracle leading the way The company said Oracle garnered the top spot -- some 31.1 percent of market share -- with a strong performance in its CRM and e-commerce enterprise applications. IBM trailed slightly be...

The U.S. Federal Trade Commission (FTC), Securities and Exchange Commission (SEC), and Commodity Futures Trading Commission (CFTC) announced Monday that they have halted ad campaigns by 14 online brokerages that promised easy profits using their systems Day traders attempt to make money buying and selling stocks or other securities over a very shor...

NBCi Internet, Inc. (Nasdaq: NBCI), the Internet network arm of NBC, announced Tuesday that it has acquired Husdawg Communications, a CRM provider for the computer hardware and software industry The network said the acquisition will strengthen NBCi Direct's ability to market e-commerce services to computer hardware and software companies. Husdawg C...

Lake Forest, Illinois-based eLoyalty (Nasdaq: ELOY) said Monday that it has signed the first customer for its Loyalty Foundation, a hosted CRM suite that it says offers customers an alternative to on-premise solutions with no capital investment Cricket Communications, a new wireless company that is a subsidiary of Leap Wireless International (Nasda...

Juno Online Services (Nasdaq: JWEB), the world's second largest ISP, said Monday it has selected IslandData to be its primary e-mail support tool The Carlsbad, California-based IslandData provides its e-mail support tool to Adobe, AltaVista, Apple, Canon, Hewlett-Packard, Novell and a host of other companies.

WebTone Technologies and Unica Corporation announced the launch of an integrated CRM solution Monday The two companies said they will combine their CRM and multi-channel marketing solutions into an integrated product and market it initially to retailers and financial institutions. The integrated product collects and analyzes customer data and deliv...

Quintus Corporation (Nasdaq: QNTS) announced Monday that free Web site provider OhGolly.com has selected it to communicate with and track its customer interactions The Newport Beach, California-based OhGolly has built free Web sites for over 100,000 small businesses through a network of "Internet Customization" coaches, who guide customers through ...

Enterprise portal Viador (Nasdaq: VIAD) and Zamba Solutions (Nasdaq: ZXBA) announced Monday that they have formed a partnership to deliver CRM solutions through an enterprise portal The Monterey, California-based Viador will provide its E-Portal Framework to the partnership, while its Mountain View, California-based neighbor Zamba will provide cons...

NetCustomer.com received airplay Monday, when Internet radio broadcaster NetRadio announced it has selected the Fremont, California-based company's CRM services NetRadio will use NetCustomer's CRM services to respond to its legion of 1.3 million unique visitors, the company said. Founded in 1995, Net Radio provides over 120 channels of music and ne...

Application service provider (ASP) Interliant, Inc. (Nasdaq: INIT) announced Monday that it has signed a multi-year contract with Freeinternet.com to provide CRM and financial management applications The Purchase, New York-based company said it will provide Freeinternet.com with the PeopleSoft Financial Management System and the Onyx CRM solution.

Software giant Oracle Corp. (Nasdaq: ORCL) told its user groups Thursday that the planned upgrade of its CRM 11i version will be ready to ship by next month Dogged by slow development of its eBusiness Suite 11i software, Oracle had originally intended to release the entire application last fall, but opted instead for a two-stage release. The first ...

Database and Internet marketing provider Epsilon said Thursday that it has been chosen by MGM Grand, the famous Las Vegas hotel, to assist the hotel's CRM efforts. The Burlington, Massachusetts-based company will help sift through data and craft Internet marketing for the hotel With 5,034-rooms, the MGM Grand is one of the world's largest hotels. I...

Sedona Corporation (Nasdaq: SDNA) announced Friday that it has signed a contract to provide CRM software to Central Bancompany, a $4.5 billion Missouri-based bank holding company Under the terms of the contract, Central Bancompany will utilize the customer information management system that the Limerick, Pennsylvania-based Sedona acquired when it b...

Broadway & Seymour Group, a unit of research and engineering giant SAIC, said Thursday that it has signed a marketing agreement with communications ASP Telera to integrate its CRM solution with Telera's Intelligent Communications Network The Campbell, California-based Telera calls itself the first communications ASP designed for the convergence of ...

After reporting slumping sales for the 10th consecutive quarter last week, Baan Company N.V. (Nasdaq: BAANF) said Thursday that CMG, a global Information and Communications Technology (ICT) service provider with offices scattered throughout Europe, selected its CRM solution to support the company's telecommunications operation CMG will use the solu...

Palo Alto, California-based Informatica Corporation (Nasdaq: INFA) said Thursday that e-commerce consumer and business shopping portal ShopNow.com selected its Power Center data integration software to boost the company's CRM capabilities Informatica said the software helps companies leverage their data for business intelligence by integrating Web-...

Broadway & Seymour Group, a unit of research and engineering giant SAIC, said Thursday that it has signed a marketing agreement with communications ASP Telera to integrate its CRM solution with Telera's Intelligent Communications Network The Campbell, California-based Telera calls itself the first communications ASP designed for the convergence of ...

Broadway & Seymour Group, a unit of research and engineering giant SAIC, said Thursday that it has signed a marketing agreement with communications ASP Telera to integrate its CRM solution with Telera's Intelligent Communications Network The Campbell, California-based Telera calls itself the first communications ASP designed for the convergence of ...