Articles by Jack M. Germain

Dealing with supply chain breakdowns and product delivery logistics is a worsening problem, especially for e-commerce retailers. But physical store merchants are also heavily impacted Solving the growing supply chain problem involves getting non-tech-savvy merchants and shippers to adopt the latest tech-based software platforms. Otherwise, the need...

The U.S. Department of Justice has another feather in its cyberwarfare cap after taking down the cybercrime network of Turla, a criminal gang linked to Russia called one of the world's most sophisticated cyber-espionage groups Federal officials on Tuesday announced that cybersecurity and intelligence agencies from all Five Eyes member nations have ...

During my two dozen years of writing about open source and reviewing hundreds of Linux distributions, I have developed a keen interest in Linux offerings that break out of the traditional Linux operating system molds. More often than not, the most interesting and innovative Linux versions are in a growing category of independent distros Two example...

Despite recent high-profile tech industry layoffs, demand for cybersecurity professionals remains high yet unfilled. With so many tech industry workers looking for their next job, why aren't these displaced workers being recruited? The answer might be found by better matching less likely candidates to retrain as cybersecurity techs. Demand for cybe...

Tidio is a new AI tool that claims to do near miracles for any business owner by automating their customer service, boosting conversion rates, and improving overall efficiency with the help of artificial intelligence If you are familiar with CRM platforms or occasionally browse product catalogs for customer experience (CX) boosting software, Tidio ...

Canonical on April 20 released Ubuntu 23.04, aka Lunar Lobster, with a new installer, Active Directory login, and gaming performance to enhance Ubuntu Desktop for work and play This latest release is significant for enterprise users and consumers alike for several key reasons. For enterprises, it steps up deployment and customization at scale, and ...

Web3 development, built around blockchain technology, a fertile ground for growing non-fungible tokens (NFTs), is poised to impact innovations for e-commerce transactions without cryptocurrency use For starters, Nike and Starbucks have shifted their customer loyalty programs to Web3. Although they do not designate the rewards they offer as NFTs, th...

Operating a successful selling outlet on Amazon's massive marketplace entails hurdles that even some seasoned retailers have never encountered. The key to a rewarding seller experience is avoiding internal roadblocks One of the biggest hurdles for business sellers on Amazon right now is complying with the online retail giant's multiple selling opti...

New cyber research connects the infamous North Korea-aligned Lazarus Group behind the Linux malware attack called Operation DreamJob to the 3CX supply-chain attack In the company's April 20 Live Security cyber report, ESET researchers announced a connection between the Lazarus Group and expanded attacks now targeting the Linux OS. The attacks are p...

Retail giant Walmart is going all in on developing its own generative artificial intelligence GPT-4 platform to drive sales and boost customer experience (CX) This announcement puts Walmart on stage for the retail industry to see what this innovative technology means for the broader retail landscape. Will other big box retailers now get involved? H...

CachyOS is more than just a fun name to grab potential users' attention It reflects an effort to do what most Arch Linux distributions fail to achieve. It tries to turn its parent base into a beginner-friendly operating system that also satisfies the needs of seasoned Linux users....

Consumers in the U.S. lost more than $4 billion to investment scams in 2022, and this year is expected to be worse This rip-off trend is growing as investment scams become increasingly sophisticated and widespread, taking advantage of the rise of digital technologies. Compared to 2021, the number of losses grew by 116%....

Apple is upping the interest rate ante by giving its customers the ability to expand their financial footing while at the same time keeping them within its ecosystem The company on Monday announced a high-yield savings account from Goldman Sachs that offers Apple Card users an APY of 4.15% for their Daily Cash rewards money automatically deposited ...

Intent data is becoming an increasingly important tool among B2B organizations and retail marketers. In fact, 62% of companies now use one or more intent data solutions. Yet, as a new product category, intent data can be complex Gartner describes intent data as information that shows a prospect's level of online interest in a particular product or ...

Some technology insiders want to pause the continued development of artificial intelligence systems before machine learning neurological pathways run afoul of their human creators' use intentions. Other computer experts argue that missteps are inevitable and that development must continue More than 1,000 techs and AI luminaries recently signed a pe...

Human brain power is no match for hackers emboldened with artificial intelligence-powered digital smash-and-grab attacks using email deceptions. Consequently, cybersecurity defenses must be guided by AI solutions that know hackers' strategies better than they do This approach of fighting AI with better AI surfaced as an ideal strategy in research c...

Turbulent economic headwinds and unpredictable customer behavior have put immense pressure on customer experience teams. Many are asked to do more with less at a time when customers expect the absolute most from their vendors As a result, many organizations are looking to adapt or expand the tools that support the teams looking after their most imp...

Is it worth exposing your personal data in return for the convenience of using pet apps on your smartphone? Pet apps leaking your sensitive information has probably not been a mindful topic for you. But it may be now, thanks to two recent studies presented at the 2022 IEEE European Symposium on Security and Privacy Workshops conference....

The telehealth age of medical care is gaining momentum even as online medical services strive to overcome barriers to expanded services What began as online pharmacies and e-commerce vendors selling health care products and medical consultations became established alternatives in the throes of the pandemic....

Retailers are conducting business this year with an optimistic eye on future-proofing their business as they navigate a rising sea of mixed market signals Tight consumer budgets amid flooding inflation and floating inventory suggest strategies that push tempered optimism amid two predicted top risks to retailers: falling behind on technology and st...