Articles by Jack M. Germain

According to contact center software firm Playvox, to provide a true omnichannel experience, brands today recognize the need to assist customers in the platforms where they feel most comfortable. This commitment includes consistent accessibility via email, chat, phone, and social media Playvox is a cloud-based platform to help quality assurance tea...

The Winees L1 2K solar-powered security camera offers a home and office surveillance solution enriched with advanced artificial intelligence features. It's compatible with both the AiDot and Google Home apps In my experience setting up and testing the system, the AiDot app, exclusive to the Winees ecosystem, posed several problems. This app acts as...

Rhino Linux takes an already fine Xfce desktop and blends in elements of the GNOME graphical interface to create a hybrid desktop design well worth experiencing The combination does for me what few other new Linux distributions have done; it has me waiting very impatiently for the first non-beta release. However, since my initial interaction with t...

Amid ongoing economic challenges, some entrepreneurs are finding success with specialized marketing tools aligned with the Amazon marketplace. Using these tools and other marketplace offerings, small business owners can better navigate the challenges of an economic downturn According to the "2023 State of the Amazon Seller Report" that Jungle Scout...

According to a recent software industry security report, there is a notable increase in tension between application security (AppSec) workers and application developers over consensus on cloud-native needs. Additionally, there is a growing concern about retaining developer talent in this context The fundamental issue lies in the inadequacy of tradi...

OpenAI's innovative artificial intelligence breakthrough with ChatGPT presents advancements in retail marketing and uplifting improvements in customer experience (CX) solutions Launched by OpenAI in November 2022 as a prototype, ChatGPT -- or Chat Generative Pre-trained Transformer -- has become increasingly popular across multiple industries. With...

The first beta release of MakuluLinux Max puts artificial intelligence inside everyday desktop usage Max's AI entity Electra could well be the start of a new type of innovation adopted by other distribution developers. It raises the bar on what Linux users should expect from their computing platform....

Ongoing global economic uncertainty is impacting technical hiring strategies. Given the persistent financial challenges, more organizations are revising their hiring plans by freezing new positions However, the demand for skilled tech talent remains strong, particularly in newer areas such as cloud and containers, cybersecurity, and AI/ML....

As generative AI rapidly penetrates industries, businesses must adapt or risk being left behind. The enterprise CRM platform from One AI assists organizations in amplifying lead conversion, enhancing customer engagement, and increasing revenue One AI's generative AI approach helps CRM companies and their customers to add capabilities seamlessly and...

Health care, at its core, is a business operation that delivers health and wellness solutions. But its differences should not exclude the type of health tech advances experienced elsewhere, according to Josh Builder, chief technology officer of Signify Health Some critics note that nonprofit providers dominate large segments of the health care indu...

Cybercriminals are coming to an e-commerce platform you probably use, as online retailers are now the industry most targeted for web attacks Cloud security firm Akamai Technologies on Tuesday released its latest State of the Internet series report spotlighting the increasing number and variety of attacks on the e-commerce sector....

The developer of Ubuntu Linux and related cloud technologies is making it easier for organizations to modernize small-scale, legacy IT estates and transition from proprietary to open-source solutions Canonical on Tuesday announced the expansion of its commercial OpenStack offering to small-scale cloud environments with project Sunbeam. This extensi...

Since ChatGPT took the world by storm this year, other forms of AI creeping into popularity seem to have been slightly forgotten. However, AI and automation capabilities will become even more essential in retail McKinsey in 2017 found that only 20% of organizations reported using AI in their businesses, but by 2022, that amount more than doubled. T...

Two gaming and ad industry innovators are collaborating on a website that helps women gain prominence in the gaming, advertising, and tech industries In honor of International Women's Day, which took place on March 8, audience intelligence platform NumberEight and in-game audio pioneer Odeeo on April 4 announced the launch of Women Don't Play, a we...

In general, CRM is for managing a company's relationships and interactions with existing and prospective customers. Its goal is to improve relationships by helping a business stay connected to its customers, streamline processes, and improve profitability However, not all customer relationship management platforms are created equal, and many busine...

As a testament to the expanded use of open-source technology across all industries, 75% of application code bases use open-source code. This adoption is particularly prolific in the software supply chain, where attacks have soared 742% since 2020 A significant portion of the focus for the Red Hat Software Summit held this week in Boston are three c...

With today's economic environment driving consumers into money-saving mode, e-commerce retailers must double down on targeted communications to ensure their mobile content is as personalized as possible without underestimating the power of a single inappropriate or misaligned message Mobile engagement platform Vibes and Industry Dive surveyed a bro...

Industry research suggests that around 96% of consumers find shoppable videos a desirable e-commerce feature that helps make purchasing decisions easier. On the sell side, 72% of businesses report that video improved customer conversion rates With that degree of consumer and business interest in a new approach to online retail shopping, AiBUY hopes...

Retail market watchers may soon refer to the growing popularity of this sales strategy trend as "the year of subscription sales." Subscription sales have been a marketing strategy for several years. It continues to garner much attention, according to Derrick Herbst, director of business strategies at e-commerce B2B e-commerce platform Conga....

The uniquely functional case, all-day batteries, and advanced features give you every reason to buy the HP Poly Voyager Free 60 series wireless earbuds if you travel for business or spend time working tethered to computers and smartphones Enterprise workers in an office setting are the ideal users of these high-end and specially-designed earbuds. R...