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Although the Silicon Valley Better Business Bureau hit online payment service PayPal with an unsatisfactory rating Wednesday, the company is working hard to improve its customer service, according to representatives from both the BBB and the company. "They have taken this very seriously," Sharo...

IBM announced Tuesday a new version of its WebSphere e-commerce software, which the company said will "cut through the complexities and costs of selling goods across countries and cultures." By the end of March, IBM said, WebSphere Commerce Suite Version 5.1 will be available in 10 languages for...

Seventy-five percent of children are willing to disclose private family information online in exchange for goods and services, according to a new report released by eMarketer. "Children and teens were very casual about revealing family information," eMarketer analyst Rob Janes told the E-Commerce...

Wall Street investors bumped 1-800-Flowers.com (Nasdaq: FLWS) up 19 cents to $5.88 in early trading Wednesday, after the company said strong holiday sales led to a solid second quarter, ended December 31st, of fiscal 2001. The e-tailer repeated its goal of achieving 18 to 20 percent revenue gro...

Compaq Computer Corp. (NYSE: CPQ) was up US$2.20 at $22.25 early Wednesday after the computer maker reported results that were ahead of analyst estimates. Analysts at UBS Warburg reportedly repeated a buy recommendation on Compaq after the news, while Lehman Brothers and J.P. Morgan Chase reportedl...

The difficulty of harnessing the power of e-business is the second most widely held concern among chief executive officers worldwide -- with 38 percent citing it as the primary challenge facing their businesses in the next year -- according to a study released Wednesday by Accenture (formerly A...

Portals and Internet service providers (ISPs) are going to start charging online marketers for the massive volume of e-mail being sent across the Web, according to a report released Wednesday by Jupiter Research. In 2005, advertisers are expected to send some 268 billion e-mail messages -- 22 ...

While still years from unveiling its next-generation game console, Sony apparently plans to make PlayStation 3 a gateway to the Internet and a means to leverage the company's far-flung entertainment holdings. Company executives have already begun to talk up the PS3 upgrades, though the product is ...

Quick: What do toysellers and drugstores have in common? At the moment, if their last name happens to be "dot-com," the answer is financial challenges. Online toyseller eToys can't pay its bills and Drugstore.com is severely trimming the staff, just as its chief financial officer steps down. Wha...

In a bid to cool the energy meltdown that ignited rolling power blackouts in California, Governor Gray Davis announced Tuesday that the state is going to hold an Internet auction to secure long-term, low-cost electricity contracts. "I expect these bids on long-term energy contracts should stab...

Despite grim market predictions about the Web advertising market, online ad impressions in December climbed 21 percent from November to reach a record high of over 65 billion ads viewed, according to a study released Monday by AdRelevance, a Jupiter Media Metrix company. Although online advertise...

Few U.S. companies currently use the Internet to purchase supplies, although most executives see the Web as an important part of their business in the future, according to a study released Monday by a trade organization. Most companies are "still in the early stages of Internet adoption," said t...

Floral e-tailer FTD.com (Nasdaq: EFTD) will report net income of US$2.3 million, or five cents per diluted share, for its fiscal 2001 second quarter -- the company's second consecutive quarter of profitability, FTD.com said Tuesday. The announcement comes at a time when sluggish sales and declining...

Despite Yahoo's decision three weeks ago to end auctions of Nazi artifacts on its Web site, a group of concentration camp survivors has sued Yahoo! chairman and chief executive officer Tim Koogle in France over the controversial auctions, according to published reports. The suit reportedly accus...

The U.S. Federal Trade Commission (FTC) announced Monday that it had closed its year-long probe into the data collection and handling practices of DoubleClick, concluding that the Internet advertising firm did not violate its own privacy policy or engage in deceptive trade practices. The investi...