Archive

According to a new report from Forrester Research, exceptional customer service strongly increases future sales through repeat visits and positive word-of-mouth.

With upwards of $9 billion (US$) in sales expected over the Internet this holiday season, many businesses without Web sites are wondering if they've missed the boat.

IBM and Sprint PCS announced today that the two companies have forged an agreement to develop and test wireless business applications for the on-the-go workforce.

Amazon.com (Nasdaq: AMZN) announced today that it will make a minority investment in luxury goods retailer Ashford.com (Nasdaq: ASFD) and that the two companies have agreed on a multimillion-dollar (US$) marketing initiative.

In an effort to enhance its "AOL Anywhere" strategy, America Online (NYSE: AOL) announced today that it has acquired Seattle, Washington-based Tegic Communications for an undisclosed sum.

Telecommunications giant AT&T has signed an agreement with college-oriented Web portal edu.com that will market AT&T's communications services to the site's undergraduate and graduate student users.

In an effort to support the development of Linux-based products for enterprise-level business, Computer Associates, Inc. (NYSE: CA) has announced that it is establishing the CA Enterprise Linux Advisory Council.

Telecommunications giant AT&T has signed an agreement with college-oriented Web portal edu.com that will market AT&T's communications services to the site's undergraduate and graduate student users.

The whole world will be watching today as lawyers for Microsoft Corp. and the government resume talks with a federal appeals judge in Chicago, Illinois.

Downloadable music seller EMusic.com (Nasdaq: EMUS) announced today that it has signed an agreement to acquire privately-held music destination site Tunes.com, whose properties include RollingStone.com and DownBeatJazz.com.

Spanish-language e-tailer Espanol.com announced today that it is making bilingual customer service available to its users in time for the holiday season.

In a move designed to strengthen its position as a major Internet player, NBC has launched NBC Internet, Inc. (Nasdaq: NBCI) as a publicly traded company.

Online consumer resource OnlineChoice.com's ElectricityChoice.com subsidiary launched a new e-commerce service in Pennsylvania yesterday that will attempt to use the power of numbers to lower the cost of electrical power to a pool of more than 4,000 registered residential customers.

While the U.S. Congress is away from Capitol Hill for the holidays and pending electronic commerce bills wait at bay, the Clinton Administration has launched a federal, state and local government initiative to evaluate which current laws are e-commerce friendly and which need some tweaking.

Leading online PC retailer Dell Computer Corp. unveiled its new Webpc product today, a computer that is designed to allow users to access the Web with a minimum of installation and configuration hassles.