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As the digital economy continues to surge, e-commerce companies are increasingly seeing the wisdom in incorporating customer service into their business strategies and long-term plans. In fact, a 1999 Gartner Group report estimates that companies will soon spend $6 billion (US$) a year on Web-based ...

According to published reports, priceline.com is planning to apply its "name-your-own-price" Web model to the tried-and-true traditional yard sale.

The German unit of eBay has reportedly decided to sell companies online after a recent machinery auction led to the sale of a small construction company.

1999 has been a tough year for Toys "R" Us. Still, despite major problems, it has proved itself a worthy e-commerce player.

Customer support solutions provider Kana Communications (Nasdaq: KANA) announced today that it has opened regional offices in Munich, Germany and Sydney, Australia.

Although the technology is in place to sell insurance via the Net, consumers are not giving up the one night a year when they sit in their living rooms and listen to their insurance agent pontificate about the advantages of "Plan A" versus "Plan B."

A new type of company is attempting to attract online shoppers by providing them with incentives, such as cash, mutual funds and contributions to non-profit organizations, when they shop on Web sites with affiliate programs.

With Christmas just days away, a number of e-commerce sites are now displaying disclaimers stating that they cannot guarantee deliveries before the holiday, further fueling debate over whether e-commerce is ultimately capable of giving brick-and-mortar retailing a legitimate long-term challenge.

While shoppers have flocked to online toy stores in record numbers this year, the two toy store leaders -- eToys, Inc. and Toys 'R' Us -- have both had rough times recently.

According to a new report from Jupiter Communications, European e-tailers will rack up online sales of about 790 million Euros ($797 million US$) this season, despite the fact that their Web sites are woefully lacking in customer service.

The latest figures released by Internet measurement service Media Metrix (Nasdaq: MMXI) show that that this year's holiday e-commerce traffic is up 37 percent over last year, with reigning king Amazon.com leading the way again.

While e-commerce is soaring and breaking all records this holiday season, it also appears that Internet scam artists are having a field day.

With mobile phones becoming more popular than PCs, a number of Swedish technology executives have formed a venture capital firm, Startupfactory, to fund and shape promising mobile e-commerce enterprises.

The Radicchio Initiative, an industry coalition established to push public key infrastructure (PKI) based wireless e-commerce security standards, has significantly added to its member list of supporting companies.

Imagine shopping for that book you need, checking your stock portfolio, or reading yesterday's sports scores while making a morning subway commute. It is not only feasible, but likely to happen sooner than you think, thanks to the rapidly approaching world of wireless e-commerce.