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Decision makers in any sales organization know that forecasting correctly is both art and science. To predict the unforeseen successfully, you must use every piece of logic and reasoning available to help you make your predictions reality. When developing a strategic forecasting approach, your busin...

Authorities can't force people to unlock their biometrically secured phones or other devices, according to a federal judge. "The Government may not compel or otherwise utilize fingers, thumbs, facial recognition, optical/iris, or any other biometric feature to unlock electronic devices," Magistrate ...

Netflix has decided to hike prices by $1 to $2 for all 58 million of its subscribers in the U.S., as well as customers in about 40 Latin American countries who are billed in U.S currency. Customers in key international markets such as Mexico and Brazil reportedly will be exempt from the increases. N...

Given today's data and technological advancements, coupled with an abundance of choices for consumers, the importance of loyalty has never been greater. The marketing landscape has shifted as power has moved from sellers to buyers, and businesses have realized a heightened need for customer loyalty....

There's been way too much obsessing about how artificial intelligence and machine learning will eliminate jobs. For example, 60 Minutes recently ran a feature about AI venture capitalist Kai-Fu Lee, one of many stories predicting the elimination of jobs and a dystopian takeover of the world, or so i...

Samsung is expected to unveil its new lineup of flagship smartphones on Feb. 20 at a Galaxy Unpacked event in San Francisco, and the rumor mill has been operating on overtime. It's believed three new Galaxy S10 models will be announced at the event, as well as a folding phone. Banners promoting Unpa...

In the world of cybersecurity, things could get far worse before they get better. Cybercrime continues to increase, as it allows nefarious actors to operate at a safe distance from victims -- and, more importantly, law enforcement.

After several years of instability on this list, 2018 saw things settle down a bit. In past years, blogs would make the list for a flurry of great posts one year, then fizzle the next. Sometimes, bloggers would change careers and their CRM content would dry up. Once in a while, a great blogger would...

Why have Microsoft and Apple been wasting the time of their users? My latest irritation concerns the disappearance of the Microsoft Word "Recent" folder from my MacBook. It was simply gone. Vanished. Poof. Like most people, I have a morning routine. I wake up, make my first cup of coffee, and sit do...

Disruptive innovations are only disruptive for as long as it takes competition to develop and thus create a market. Worse, for the disruptor, the niche it created can spawn other niches. Social networking provides a vivid example. First, there were networking sites that could help you find a job or ...

Microsoft and Kroger announced a collaboration on Retail as a Service to equip stores with Kroger Technology products that run on Microsoft Azure. The technology utilizes the IoT, connectivity, the cloud, and data collection and analysis to improve both customer experiences and store bottom lines. T...

While technology undoubtedly has transformed the retail landscape, it also has been pushing the industry forward to create new kinds of customer experiences. Technology may be killing retail, but it could be saving it as well.

Apple movies and music are coming to Samsung Smart TVs this spring. Samsung's 2019 Smart TVs will support iTunes Movies and TV Shows, and Apple AirPlay 2, Samsung said Sunday at CES. Smart TVs made in 2018 also will be able to play Apple content via a firmware update. Apple content can be accessed f...

Among the myriad of tactics that e-commerce businesses can use to pump up sales, preorders might be the most overlooked strategy. Yet preorder sales are a highly effective way to generate early buzz to gin up demand for new products. A "preorder" is the sale of a product that is not immediately ava...