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EBay is making a bid for China's Internet auction market by purchasing Taiwan-based online auction company NeoCom Technology for US$9.5 million in cash, plus an additional payment to be determined when the deal closes. "China is a huge market, and Taiwan is a stepping stone to mainland China," Mo...
As e-commerce companies continue to hone methods for reaching the masses, many are employing "page pushing," live chat and other interactive methods to give their sites a human touch. "The real value of live assistance is that it provides a way for the business to affect abandonment rates," Meta ...
Self-service -- using an Internet presence to help customers find answers to their questions -- is a popular buzzword in e-commerce nowadays. But this concept is still coming into its own, and already there's a problem: Customers expect many more answers than Web sites are prepared to provide. Th...
Internet auctioneer UBid has debuted a fixed-price feature that lets buyers purchase items at a specified price without waiting for an auction to end. The feature also lets sellers present items for sale at a specific price. "[UBid's fixed-price feature] is another form of markdown," Forrester an...
Corporations will spend more to upgrade online customer service than on any other information technology effort in the next two years, according to a report released by Jupiter Media Metrix. Twenty-six percent of corporations said they plan to spend US$500,000 or more on customer relationship man...
As brick-and-mortar retail chains and long-established catalog players grab a growing share of e-commerce sales, smaller online stores are finding themselves hard-pressed to stake and hold their claim to shoppers' dollars. Experts said small stores can stay in the game if they master such nicetie...
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