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Striking off in new directions as it seeks ways to stay ahead of the growing pack in the search industry, Google has unveiled a feature that gives users the ability to see satellite imagery when they view maps and also said it would collect personal video clips for a new service it's testing. The sa...

Business process outsourcing (BPO) facilities, which handle non-voice work, are easier to manage than offshore call centers. This is because of the nature of the work itself as well as the human resource issues associated with call centers in emerging economies. Common types of BPO work are: E-mail ...

Placing a bet that the book-making industry will move away from traditional publishing methods to embrace the efficiencies of the Web, Amazon.com said it has purchased a privately held print-on-demand publisher. Amazon paid an undisclosed sum to acquire BookSurge, a Charleston, S.C.-based firm that ...

Vertical search, seen by many analysts as the next massive market opportunity in the search space, is quickly becoming one of the most crowded, with a host of new launches in recent days. In the past two weeks alone, LookSmart launched a group of five vertical search tools and promised more, Yahoo u...

Since NTT DoCoMo successfully launched its i-mode service in 1998, there have been varying degrees of hype about the future of mobile content and the revenue potential of applications run on wireless data networks. Early versions of wireless application protocol (WAP) in Europe and North America did...

A report recommending that VeriSign is well positioned to remain in charge of the ".net" domain name registries is coming under repeated criticism, as the Internet's international governing body finds itself in the eye of yet another controversy. The Internet Corporation for Assigned Names and Numbe...

Search engine Google marked the one-year anniversary of the debut of its much-hyped Web-based e-mail program by boosting the free storage it gives users to a massive 2 gigabytes and promising to continue to move the bar higher as users' needs expand. The move doubles the original 1 GB storage that c...

A short while ago, I wrote a column for the E-Commerce Times entitled "VoIP Here to Stay." In it, I talked about WiFi technology and its impact on VoIP. This article goes further in that it explores the widespread adoption of WiFi technology and what it bodes for the future of technology. WiFi means...

In sharp contrast to the harmless pranks that will be played on this April Fools' Day, deceptive phishing schemes are no laughing matter. To strike a blow against criminals who prey on Internet users, Microsoft yesterday filed 117 lawsuits in the U.S. District Court for the Western District of Washi...

Even as IBM distances itself from the personal computer industry -- citing foreign competition as a reason -- and others might be prepared to follow suit, private U.S. investors have stepped forward to bankroll the Chinese company taking over Big Blue's PC wing. A group of private investors announce...

In a move that both validates the technology underlying Voice over Internet Protocol (VoIP) and promises to help advance it, especially in terms of security, the Department of Defense (DoD) has taken a step toward developing its own, privately managed VoIP system. The DoD said it had awarded Nortel ...

When a company or even a not-for-profit organization collects, uses and/or deals with personal information, it might be legally required to immediately notify individuals whose information it is handling if there is a security breach relating to that information. Apart from specific local laws that ...

Even before the news was officially announced by Hewlett-Packard yesterday, the speculation had begun on the wisdom of the company's choice of NCR's Mark Hurd as its new CEO. Hurd, 48, who resigned his position has president and CEO after a 25-year career at NCR, will take over the spot Carly Fiorin...

EBay has moved closer to scoring a major victory in a long-running legal case after the U.S. Patent and Trademark Office issued a finding that patents the auction giant has been found guilty of violating should be revoked. The Patent Office issued a preliminary finding suggesting that patents previo...

Google raised eyebrows again with its latest acquisition, the purchase of a privately held software firm that specializes in Web analytics. The search engine giant said it bought San Diego, California-based Urchin Software for an undisclosed sum and said it would make the firm's analytical and on-de...