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Google misdirected a number of private videos that users of its Google Photos app intended to back up to Google Takeout, sending them instead to strangers' archives. The company emailed affected users to inform them that a technical issue caused the error. Google recommended that affected users back...

For most businesses, meeting target sales goals and key revenue metrics are top priorities. While executive teams understand that building positive relationships with customers is important, it isn't the easiest metric to quantify. For this reason, many companies end up ignoring the work it takes to...

There is a problem with the Internet of Things: It's incredibly insecure. This is not a problem that is inherent to the idea of smart devices. Wearables, smart houses, and fitness tracking apps can be made secure -- or at least more secure than they currently are. The problem, instead, is one that l...

The augmented reality space continues to evolve. Device makers such as Bosch, Panasonic, Huawei and Pico are introducing significantly smaller and more powerful smart glasses and AR headsets, such as those demonstrated last month at CES 2020, one of the country's largest consumer technology conferen...

E-commerce companies have seen phenomenal growth in the last few years, thanks to the ease of starting a business in the digital sphere and to cost-effective processes that require very little investment. However, these firms often struggle with order fulfillment, which is a core aspect of business ...

The United States Department of Justice has filed complaints in two landmark cases calling for temporary restraining orders against five companies and three individuals alleged to have carried hundreds of millions of fraudulent robocalls to American consumers. "This is the first time the DoJ is taki...

Clayton Christensen died last week, and we should care. He was the Harvard Business School professor who wrote The Innovator's Dilemma and changed the world, certainly the part we inhabit in CRM.

The United States Department of Homeland Security last week released a report outlining its plans to combat online counterfeit product sellers. The value of counterfeit goods traded internationally rose from $200 billion in 2005 to $509 billion in 2016, according to DHS. Infringing goods valued at $...

A new iPhone app allows you to capture two high-quality video streams simultaneously from any of the mobile device's cameras. Called "DoubleTake," the free software is produced by FiLMiC, which also makes a pro style video capture and editing app for the iPhone. With DoubleTake, you can shoot two 10...

Motorola is taking orders for its $1,499 Razr foldable smartphone, and units are expected to start shipping on Feb. 6. Motorola made its mark on the mobile handset business with the original Razr, introduced in 2004, which ushered in the era of flip phones. The new Razr is a flip phone, too, but wit...

All eyes are on the West Coast as California reins in the unfettered collection, use and sale of the personal data consumers share as part of the bargain for "free" online services. For years this bargain has been explained in privacy policies that few people read, because there is not a lot of neg...

It's hard to say with any specificity where the CRM market will move this year, but I'm a pundit so let me try anyway. After more than two decades, CRM has landed in the business landscape and spread out in impressive ways. When CRM emerged in the late 1990s social media didn't exist, and the idea o...

A digital forensic analysis conducted by business advisory firm FTI Consulting concludes with "medium to high confidence" that Amazon CEO Jeff Bezos' smartphone was hacked through a malicious file sent from the WhatsApp account of Saudi Arabian crown prince Mohammed bin Salman. The malware was in an...

Though it no longer grabs many headlines, video piracy remains a major issue for pay-TV services, according to data released last month by consumer research firm Parks Associates. If just 10 percent of pay-TV subscribers should discontinue paying for services by 2023, the loss in revenue to operator...