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Curbside service is one of the more popular strategies that businesses and consumers now use to navigate the 'new normal'. Ideally, it's a contactless, convenient experience for all involved. For curbside pickup to be successful, however, it needs to be as quick and easy as possible for consumers --...

Like it or not, disputes do arise from time to time. So it's always a good idea to plan for the worst and hope for the best. A website development contract should identify how the parties will handle disputes. Nowadays, contractual disputes can be handled in a variety of ways, in more than one forum...

Earthquake alerts are being incorporated into Android, Google's mobile operating system. The feature will be included in a refresh of Google Mobile Services, so a full operating system upgrade won't be necessary. That means the new addition will be available to most Android users -- except those in ...

If the ongoing struggles amid the pandemic have taught retailers anything, it is the need to automate their customer service experience. Customer experience automation is making the difference between hanging on until closing down and ensuring more returning customers.

Though initially isolating, the coronavirus pandemic has spawned a whole new world of digital parties and get-togethers. People stuck at home are finding innovative ways to socialize, participating in everything from virtual beer tastings to online book club meetings.

Google's Nest line of smart home products will be combined with ADT's security services in a partnership announced Monday by the two companies. As part of the agreement, Google will invest US$450 million into ADT to acquire a 6.6 percent interest in the security and smart home solutions provider. Th...

Several recently-published reports and surveys tracking changes in consumer buying habits reveal a growing competition between old versus new shopping habits. The E-Commerce Times discussed the implications of these new consumer buying trends with marketing experts. The results show that e-commerce ...

Social proof is an individual influencer or group clout that gives "proof" to a product. It is based on the principle that people tend to follow and conform to an influential person or a majority. They do this to be validated -- a result of a need for safety. Here are 10 kinds of social proof strate...

Google's domination of the online ad market appears to have stalled since Amazon last year became the third-largest digital ad platform in the U.S. behind the Google-Facebook duopoly. This may have driven Google to accelerate its push into e-commerce, focusing on what it calls the "messy middle" -- ...

U.S. government agencies will remain active in the information technology market, despite the impact of COVID-19 on agency operations. In fact, there is evidence that the occurrence of the virus has spurred agencies to improve IT resources. For example, the General Services Administration in early J...

The move by retailers to online and mobile selling to survive the pandemic has resulted in a significant increase in digital fraud activity. The "2020 True Cost of Fraud Study: E-commerce/Retail Edition" by LexisNexis Risk Solutions found this to be partly because some fraud control systems are outd...

If you are a Windows or Linux user, brace yourself for a long siege of vulnerability nightmares. The fix will be long and treacherous and could brick your computers. Eclypsium researchers have detailed a set of newly discovered vulnerabilities dubbed "BootHole" that opens up billions of Windows and ...

Amazon's Alexa mobile app has a new look. The company on Monday introduced an updated version of the app that aims to give users a more personalized experience and moves all third-party "skill" suggestions off the main screen. The app is being rolled out this month for iOS, Android and Fire devices,...

Garmin on Monday confirmed that many of its online services have been disrupted by a cyberattack on its systems that occurred on July 23, 2020. Services disrupted by the attack, which encrypted data on the systems, included website functions, customer support, customer facing applications, and compa...