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While financial cybercrime against card-not-present retailers has many forms, "friendly fraud" has emerged as a particularly painful thorn in the side of e-commerce merchants. Defined as a situation in which a customer disputes a legitimate credit card transaction, falsely claiming fraud or non-del...

There was a time, early this decade, when every day saw a new technology company make an initial public offering. Talk of stock options and vesting schedules was common coffee break fare. Lately, the flow of capital for startups is much more like a trickle, and IPOs are sparse. Still, some partnersh...

The $1.15 billion that Dell has pledged to spend for data storage vendor 3Par could turn out to be a wise investment if Dell is able to use 3Par's assets -- its product line and its sales and support staff -- to carve out a position at the high end of the storage market. Dell announced its intent to...

Young folk under 30 may not remember this, but years ago "plug and play" referred to hardware installation for computers. As the information revolution penetrated American households, consumers demanded setup procedures that did not require an advanced degree in computer science. Today, this process...

After a few days of absorbing the criticism of its joint proposal with Verizon, Google -- a company that was once counted as a stalwart in the push for Net neutrality -- is defending itself. In a nutshell, the plan calls for excluding the mobile Internet from most of the consumer protections that wo...

As expected, sales of mobile devices are up considerably from last year, showing an increase of nearly 14 percent worldwide over the second quarter of 2009. That's according to a report released by Gartner, and the results fall closely in line with other reports out from firms such as Forrester Rese...

Since its inception, the cloud computing industry has been the beneficiary of various outputs of the open source movement. The symbiotic relationship between these two forces has helped to transform the technology industry and continues to reshape the marketplace. In my view, the open source movemen...

Sellout. Unprincipled. Evil. These aren't the sort of adjectives Google executives are used to hearing applied to their little startup, now a $150 billion company that has grown from a simple search engine into a dominating corporate powerhouse that even has its own foreign policy challenges. Howeve...

Google's expansion into advertising outside the virtual world received a boost Wednesday when it landed a new client: DirecTV. The deal with the satellite TV provider will add another 18.7 million households to Google TV Ads' reach, bringing the total number of households reached by the service to 3...

After giving a speech, I was asked a question that got me thinking. Many of you may be wondering about this too. AT&T and Comcast have two of the strongest brand names in the business -- so why in the world are they both suddenly changing them? What are we, as customers and investors, not aware ...

After giving a speech, I was asked a question that got me thinking. Many of you may be wondering about this too. AT&T and Comcast have two of the strongest brand names in the business -- so why in the world are they both suddenly changing them? What are we, as customers and investors, not aware ...

After giving a speech, I was asked a question that got me thinking. Many of you may be wondering about this too. AT&T and Comcast have two of the strongest brand names in the business -- so why in the world are they both suddenly changing them? What are we, as customers and investors, not aware ...

The Internet traffic management plan from Google and Verizon may be just a new proposal at this point, but in the short time since its introduction, it's proven to be nothing if not controversial. Though the plan does include consumer protections against discrimination by Internet service providers,...

The online sales channel continues to grow each day, touching every corner of the globe and nearly every type of merchant or marketplace. A fundamental component to the success of this channel is the payment system -- but choosing the right one may seem like a daunting task. One of the first questi...

Netflix said Tuesday that it has reached a deal with a movie-studio owned pay-tv and streaming service that will make recent theatrical releases available to its customers 90 days after they begin to appear on premium cable and on-demand channels. Neither Netflix nor Epix, the pay-tv and streaming s...