Trends

In its court filing, Chegg argues that Google forces companies to supply proprietary content in order to be included in Google’s search function, unfairly exercises its monopoly power within search, and reaps benefits from Chegg's content without paying for it.

As online markets become increasingly competitive, retailers are turning to "subscribe and save" services to sustain sales and build customer retention.

No longer just a tool for efficiency, AI is revolutionizing how retailers personalize shopping experiences, optimize product discovery, and drive customer engagement.

Video has historically been a passive experience -- more look-but-don’t-touch than truly engaging. As brands navigate shifting expectations around engagement, measurability, and personalization, traditional metrics like views and completion rates are no longer enough to drive real value.

With attention spans shortening and information overload growing, e-commerce pros who harness the power of visual communication gain distinct advantages. Indeed, images are money.

Prommt CEO Donal McGuinness discusses open banking, remote payments, and their roles in driving the cashless economy and shaping fintech's future in 2025.

CRM trends in 2025 will rely on artificial intelligence to move beyond hype and reshape customer relationships and experiences like never before. With innovations such as conversational AI and emotionally intelligent bots, businesses must prepare for a transformation that combines empathy and effici...

AI-powered interactive ads enable dynamic, two-way conversations directly within the ad space. Shoppers can ask questions and receive real-time, contextually relevant answers in natural language.

Technology is invigorating the cash-rewards marketplace, reshaping retail platforms by streamlining processes, enhancing user experiences, and increasing transparency.

We spoke with MACH Alliance President, Casper Rasmussen, to uncover how MACH principles are transforming digital strategies and driving measurable business value.

Phishing attacks impersonating major brands like Walmart, Target, and Best Buy surged by over 2000% during peak shopping periods, underscoring the heightened threat landscape in the United States.

Mushrooming fake store sites, deceptive domains, and compromised e-commerce sites are just a few of the threats facing online shoppers and businesses this holiday season, according to reports recently released by two cybersecurity companies.

Based on a survey of 11,000 adults in 50 states, one-quarter of American adults have had a package stolen this year. The average value of each stolen parcel was $204.

According to Forrester’s “2024 US Customer Experience Index," CX quality among brands in the United States sits at an all-time low after declining for an unprecedented third year in a row.