Trends

When entering into website development contracts, the more you know, the more likely you will be able to avoid common pitfalls. It is your website, but ownership of the intellectual property on the site is not always apparent or obvious. When you engage an information technology vendor to build a ne...

Google is facing a class-action lawsuit for tracking people who used the Chrome browser's Incognito mode. Law firm Boies Schiller Flexner filed the complaint on behalf of people who used the privacy mode during the past four years. "Google tracks and collects consumers' history and other Web activit...

Some 50 editors working for MSN, Microsoft's news operation, have learned their contracts won't be renewed and their jobs will be performed by artificial intelligence software, according to multiple news reports. The contractors hired through staffing agencies Aquent, IFG and MAQ Consulting were not...

Building a successful global business is a never-ending juggling act. With what can seem like an unlimited number of moving parts, compromises feel inevitable. Efficiency is traded for simplicity. Optimal long-term solutions are traded for quick and dirty fixes. These tradeoffs can be especially pro...

When entering into website development contracts, the more you know the more likely you will be able to avoid contract disasters that could prevent your website from launching on time or working properly. There are many stories about failed software development projects, not just in connection with ...

Consumer spending has shifted heavily from brick-and-mortar to e-commerce during the coronavirus pandemic. Many retailers are pivoting to e-commerce for the first time, and established online retailers are experiencing sizable growth. Businesses that are seeing the highest uptick are those selling "...

A pandemic, economic uncertainty and social distancing -- what a kerfuffle we are in right now. As marketing leaders, it's an incredibly difficult time to direct our teams. Everyone is struggling to navigate our current situation. Yet, while we're all figuring out how to juggle emotions, families, d...

These are extraordinary times, in case you haven't noticed. One of my contentions these days is that CRM is penetrating society to a point that it is taking on an outsized role -- the "CRMification" of society. In economics we often see a disruptive innovation climb a ladder as it becomes something...

COVID-19's rampage is causing the electronics industry worldwide to suffer supply chain setbacks. Product innovation remains incredibly important in today's new normal, but more than half of electronics industry product launches have been delayed or canceled due to the pandemic, suggests a new study...

Facebook has announced Facebook Shops, which will let small businesses set up a single online store accessible from both Instagram and Facebook. Businesses can choose products they want to feature and customize the look and feel of their online shop. Consumers can find Facebook Shops on a business' ...

CRMification is the process by which the culture absorbs CRM technology, processes and techniques to achieve some kind of new utility for getting things done better, faster and cheaper. Today we should add safer too. Another way to state it is that CRM is a disruptive innovation in the culture. The ...

Apple has reopened nearly 100 of its retail outlets around the world and plans to open another 25 in the U.S. and 12 in Canada. All of its retail stores previously were closed due to the COVID-19 pandemic. "Our commitment is to only move forward with a reopening once we're confident we can safely re...

The U.S. economy never has faced the challenges it faces now, but the implications for e-commerce and direct-to-consumers' fulfillment functions are particularly significant. This is clearly demonstrated by the federal government's determination that companies that ship goods directly to people's ho...

By necessity, almost all education is happening online at the moment, but the trend likely will continue even after the COVID-19 pandemic is over. Online learning is often more convenient than in-person training, and because the methods and techniques for online education are evolving and improving,...