Expert Advice

Selling wireless and media products online is a complex challenge that often falls short of the expectations of seasoned online shoppers and results in a frustrating user experience. Wireless and cable operators, wireless resellers and handset manufacturers try to mirror online shopping with their o...

Consumer online spending habits continue to evolve, and as average shoppers look for new ways to stretch their budgets during tough economic times, online coupon usage has grown. In fact, online searches for coupons and offers have increased by 58 percent over the past year. Savvy shoppers are beco...

It's clear the way we work is rapidly changing. Organizations and teams are becoming more geographically dispersed with the increased globalization of business. Networks of employees, partners, and customers are spanning the globe as industry becomes more interdependent. This means information excha...

As we begin to wrap up development efforts for the holiday lockdown, we often get into conversations with our partners about strategies and priorities for 2010. (Yes, we'll be there before you know it!) For many retailers, 2009 has been the year of social media. Investment so far has been primarily ...

While retailers are facing increased competition, many have recognized that the way to thrive today is to invest in new ways to engage and serve their customers. Many are taking a fresh look at one of the cornerstones of the online experience: site search. Good site search can enable more personal ...

Oh, the joy of downloading and installing free software -- only to have a bunch of unwanted, tag-along junkware, or worse, malware, automatically installed on your computer. Why has this unacceptable practice been the norm in the software industry for so many years? The fact is, software publishers ...

The holiday shopping season is rapidly approaching, but optimism is fading for many online retailers, with sales growth expected to trend negative through the remainder of the year. As frugal shoppers continue to cut back on discretionary spending, retailers have responded with deep discounts and s...

Less than 20 days until Cyber Monday. You've got staffing queued up. Your warehouse is full. Your shipper is standing by. But have you considered what will happen on your Web site after a flood of qualified buyers click on the irresistible and precisely worded ad for your product or service? You've ...

The majority of global markets are growing significantly faster than the United States. Bill Gates has even stated that in the 21st century, a business must use e-commerce to survive. In this economy, thinking outside the proverbial box and expanding a company without taking on significant overhea...

Data migrations these days have become a necessary evil in every IT environment. The rapid rate at which hardware and software becomes outdated, coupled with a need to save costs by taking old assets off the books as soon as possible, means that data migrations are something no one can avoid. Vendor...

Fraud prevention, in its many layers and forms, is one of the most important services that can be provided to e-merchants. With each passing year, fraudsters become more experienced and new forms of fraud are developed. What is different in recent years is that we have been dealing with an economic...

Forecasts for the magnitude of online micro-payments can whet the appetite of any profit-minded businessperson. However, cracking that code is more complicated than one thinks. There is little question as to whether sub-US$5 products can be sold in mass volume, but the lynchpin to opening the floodg...

For many in the West, Asia is viewed as a large monolithic geographic area with some slight differences among regions. However, a more-informed understanding is that there are several market segments, and an understanding of some of the key differences between segments is valuable to developing effe...

Word of mouth has long been a priceless asset to any business, and technology has expanded the playing field in a whole new way with mobile messaging and social media sites like Twitter, Facebook, YouTube and more. Every day, it seems hard to avoid the buzz about social media -- who's on it, what th...

Cloud computing is perhaps the most talked-about shift in the technology industry today. The concept of running applications from the cloud is quickly evolving from a futuristic vision to a commercially viable alternative for mainstream business. A recent survey of global 2,000 companies revealed th...