Retail

Unsolicited packages may signal a brushing scam where your data is used to post fake reviews and inflate a seller’s sales, rankings, and reputation.

The growing role of AI and social media is enabling autonomous decision-making, real-time adaptability, and goal-driven intelligence. The result turns the combination into a more effective CRM platform.

Retail’s power dynamic is shifting fast -- and younger consumers are in the driver’s seat. While older shoppers pull back, Gen Z and millennials are spending through economic uncertainty, fueling growth for brands that meet them where they are: online, value-driven, and community-focused.

Most shoppers are satisfied with AI product recommendations, but a new study shows lingering distrust in AI-driven advice and chatbots for online shopping.

Organizational silos and skill gaps often block retailers from fully using shopper search data. Solving this requires going beyond traditional analytics to gain insights that better support search optimization.

OpenAI is adding specialized shopping features to its ChatGPT chatbot. Some tech watchers see the move as an effort to compete with AI rival Google by creating a better, more personalized experience to find products and information online.

Consumer demand for crypto payments is rising, and more retailers are preparing to offer digital currency options to stay competitive and attract new shoppers.

Coveo’s AI-powered smart search helps retailers drive conversions by improving relevance, personalization, and overall shopper experience.

Talkdesk’s AI platform helps retailers streamline customer service, improve operational efficiency, and integrate with major commerce systems while preparing for future support across social media channels.

A survey of 569 fraud and risk executives at U.S. and Canadian retail and e-commerce companies reveals that the true cost of fraud extends well beyond financial losses, impacting operations, reputation, and compliance.

In an age where AI has transformed nearly every industry, retailers need to harness its potential to bridge the gap between merchant speak or industry jargon and consumer dialect.

Deepfake fraud is rapidly emerging as one of the most dangerous cyberthreats, eroding consumer trust in biometric authentication. AI-generated attacks manipulate Face ID and voice authentication to gain unauthorized access, steal payment details, and bypass traditional security measures, putting bot...

DXL, the big and tall men's retailer with 300 U.S. stores, an e-commerce site, and a mobile app, has partnered with Bluecore to enhance personalization and customer engagement.

No longer just a tool for efficiency, AI is revolutionizing how retailers personalize shopping experiences, optimize product discovery, and drive customer engagement.