Business

I wanted to like Kara Swisher's recent piece about Facebook's attempt to wrestle with its demons, but I can't. It feels too much like self-delusion. To cut to the chase, Facebook announced it was forming an oversight board with responsibilities for policing its domain and reducing or even eliminatin...

I have been writing about Salesforce for 20 years. That's incredible for me because, aside from marriage, there's nothing in my life that I've done consistently for so long. Perhaps, like a marriage, the thing that has been attractive about Salesforce is its constantly changing nature.

San Francisco officials want to get ahead of the emerging technology curve by prequalifying and regulating startup tech proposals before products become available to consumers. That approach is a developing trend in the U.S., according to Arle Lommel, senior analyst at CSA Research. If approved, the...

NBCUniversal has named Matt Strauss, a longtime executive at Comcast Corporation -- the parent company of NBCUniversal since 2011 -- to oversee its new Peacock streaming service set to launch in April. Strauss most recently served as EVP at Comcast, where he oversaw Comcast's video, Internet and voi...

I'll admit it, it was love at first sight when I purchased my first MacBook. It was my iPhone that prompted my decision to give up years of PC efficiencies and dive head first into learning a new operating system, but familiarity had kept me complacent for too long. Still, I remember the excitement ...

Oracle came late to cloud computing, joining the fray only after competitors like Microsoft and Salesforce had established dominant positions, and newcomer Amazon Web Services leaped from a standing start to a position of dominance. Amazon is so strong in the cloud that it is on the cusp of extingui...

Dish Network and Fox Corporation were able to come to terms last weekend, ending the blackout of Fox owned-and-operated local stations, as well as FS1, FS2, BTN, Fox Soccer Plus and Fox Deportes. The blackout of those channels, which began late last month, was notable for its timing. The fall colleg...

The Trump administration has begun inserting legal protections into trade agreements to shield online platforms like Facebook, Twitter and YouTube from lawsuits. That move could help lock in America's tech-friendly regulations around the world even as they are being questioned at home. The legal pro...

Customer service is a big deal in e-commerce, as many customers view it as an important factor in their purchasing decisions. Providing a flawless customer experience is integral to optimizing customer retention -- particularly important with ever-lucrative subscription services.

Given the risk of non-compliance, it is prudent for businesses to take the time now to analyze and consider whether the CCPA applies to them -- and if so, what changes need to be made.

Your new salespeople have very specific expectations of how their workday should flow. These 20-somethings want to sign a contract poolside, then post about it on Instagram -- #workingpoolside, anyone? They want to approve a purchase order on the go as they head to post-work Pilates and pizza. They ...

An attendee at a two-hour question-and-answer session during a Facebook company meeting held in July leaked a recording of founder and CEO Mark Zuckerberg's comments that reveal deep insights into his thinking.

Customer-centric CEOs are putting their most important stakeholders, customers and employees, at the top of their agendas, and with good reason. Today, no matter what channel customers use to interact with a brand --phone, email, text, chat, online communities -- companies must be able to create pos...

Google need not comply with the right to be forgotten outside of the EU, according to a European Court of Justice ruling. A global de-referencing would meet the EU's data protection objectives, the court said, but it found that numerous third states do not recognize the right to de-referencing or ha...