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Genesys has always been a distinct entity within the Alcatel-Lucent line of divisions, products and services. On Jan. 1, though, it was folded into a larger group called the "Applications Software Group." Genesys' mission of offering contact center products and services geared toward enterprises and telecommunication firms will still be part of Alcatel-Lucent's mix. Indeed, Genesys will continue to largely operate it as it did before.

FBook, a Facebook application for Android by Next Mobile Web, is available free from the Android Market.I admit it, I've developed a bit of a Facebook addiction. It's nothing serious -- I can stop any time I want, but this app might prove to be a bit of a setback for me....

Data loss prevention: It's come to be one of the terms that we have become unusually familiar with. Data loss prevention isn't about the outright cessation of the loss of personal records; it's about reducing the risk to an acceptable level. There isn't a quadrant in health, finance, construction or any other sector that doesn't have some measure of risk. When the frequency and cost of data breaches outweigh other security concerns, it is time to reassess the risks...

AMD announced the release of its latest round of Phenom II microprocessors Monday. The five new additions include both triple-core processors and quad-cores that are part of AMD's "Dragon" platform line of desktop PC chips announced last month Among AMD's offerings are three quad-core and two triple-core processors, marking first time the chipmaker...

You know Amazon's Kindle has arrived as a consumer electronics product -- and pop culture talking-point -- when Stephen King makes the electronic book reader a major character in one of his forthcoming works King was on stage at New York's Morgan Library on Monday when Amazon CEO Jeff Bezos turned the page on Kindle 2, the newest version of its ele...

LG Electronics has released some teaser information about its upcoming LG Arena, model LG-KM900, a touchscreen multimedia phone with a 3-D user interface (UI). It will be formally unveiled by LG next week at the Mobile World Congress 2009 in Barcelona LG says the Arena's 3-D S-Class UI was specifically designed to be a more fun and engaging gateway...

Ever since an alert blogger spotted a Microsoft ad last year apparently seeking someone to assist in the rollout of a mobile app store, there has been an assumption that the software giant would soon be inviting third-party developers to build on the Windows Mobile platform That expectation gained more gravitas with a report in The Wall Street Jour...

Part 1 of this four-part series details the steps to acquire and install the beta edition of Windows 7. Part 2 takes a closer look at the OS's new features The comfort level of any computer operating system is usually determined by two factors. One is the user's preferences for the OS currently in use. The other is how quickly that user can adjust ...

For the last few years, Amdocs has been introducing modules, or "packs," to customers. These are packaged applications that are equipped with features that address a specific task or functional area and are designed for fast implementation. This strategy was on display last week when Amdocs rolled out its E-Billing Start Pack. Targeting service pr...

Last week was an unusually interesting week. We started the week with one of the biggest 3-D attempts ever -- both Super Bowl ads and an episode of "Chuck," both of which showcased the problems with 3-D At the same time, I was playing "World of Warcraft" in 3-D, and that was working just fine. Toward the end of the week, HP Labs showcased a way to ...

Electronic Arts (EA) announced Thursday plans to release new installments of its "Battlefield" (BF) video game franchise this year. Developed by Dice, the game publisher will launch three new versions of the World War II-era game The first title, "Battlefield 1943," will be released during the summer of 2009 via the PlayStation Store, Xbox Live Mar...

Can the wide-open vistas of the imagination that were unlocked by famed authors Edgar Rice Burroughs, Rudyard Kipling and Charles Dickens really be enjoyed on a 3.5-inch smartphone screen? Will the wit of Mark Twain's Roughing It or the subtle comedy of manners found in Jane Austen's Emma come across well when the device you're reading those books on interrupts you for a phone call?...

Microsoft launched a beta version of a new celebrity gossip site Thursday called "Wonderwall.com." The new site is loaded with pictures of celebrities that visitors can click on to read news stories, features and commentary about the stars....

With apologies to Oliver Stone, I have a conspiracy theory of my own regarding the real reason for the recent delay in the transition from analog to digital television Those endless public service announcements reminding us all of the previous February switchover date have become just so darn popular with TV viewers that the government and broadcas...

No matter where one turns on the Internet these days, it's virtually impossible to avoid being bombarded by advertising in one form or another. Banner ads. Video ads. Display ads. Search engine marketing. Ads on MySpace. Ads on Facebook. The only area of the Web left untouched by advertising may be government-run sites. Web marketing, in large par...

Among the new tools and features SugarCRM introduced at its global developer conference this weekare a new Web services framework and mobile customizations. The open source customer relationship management company also reiterated its support for the cloud, with the rollout of several additional connectors SugarCRM is gearing up for a new level of...

The key to a successful business plan often hinges on who gets there first with a market-revitalizing product. Being first may not guarantee instant success, but it certainly makes those that follow behind play catch-up Marketcetera's Automated Trading Platform may prove to be just that key for Graham Miller, CEO and cofounder. Early last month, h...

The key to a successful business plan often hinges on who gets there first with a market-revitalizing product. Being first may not guarantee instant success, but it certainly makes those that follow behind play catch-up Marketcetera's Automated Trading Platform may prove to be just that key for Graham Miller, CEO and cofounder. Early last month, h...

The news of octuplets born recently near Los Angeles shocked many people, especially since the mother, Nadya Suleman, apparently already had six children and is reported to be jobless and living with her parents. Such rare stories certainly sell newspapers, but they can also lead to knee-jerk calls for overly restrictive regulation, which threaten freedom and innovation...

Hardware maker Asus and navigation system manufacturer Garmin announced a "strategic alliance" Wednesday that will result in a line of cobranded mobile phones. Each company will bring their specialty -- mobile telephony and navigation, respectively -- to the table for the line of location-centric Garmin-Asus Nuvifone models, several of which are e...