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One of the biggest challenges in today's rapidly evolving cloud computing market, if you're an aspiring vendor, is how to clearly differentiate your offerings in an increasingly competitive environment. This is especially difficult because of the Web's knack for sucking the value out of everything it touches In fact, one of the primary attractions ...

Organizations with the most loyal customers not only measure and monitor employee interactions with customers, but also share that feedback with employees. This creates a closed-feedback loop that allows customer-facing staff members to understand the impact of their interactions on customers, enabling them to improve those interactions over time. ...

Sprint is adding another Android phone to its lineup -- the Samsung Moment ...

There's a perfect storm building in the technology world, and as we know, that world keeps spilling over into that other world -- you know, the one where real people live This storm will manifest itself in the media, of course, thanks to the forces driving its increasing wind speeds: The rise of social networks, the increasing number of gadgets vyi...

Dell is reportedly building an Android smartphone for AT&T. If the rumor, first reported in the Wall Street Journal, should prove true, it would mean significant advances for both companies It would be AT&T's first offering built on the open source mobile operating system developed by Google. Android made a strong start out of the gate, and it is p...

The Internet first acquired its designation as "information superhighway" via the Clinton administration in the 1990s. It added an express lane with the rise of wireless broadband in the early 21st century, and FCC chairman Julius Genachowski completed the automotive metaphor Wednesday with a speech that warned of a looming spectrum traffic jam if wireless growth isn't managed properly...

Sony on Thursday announced specs for its super-light Vaio X laptop, which was first unveiled in September at the IFA trade show in Berlin ...

In a modern age paradox, the Internet has become a source of both edification and addiction. Teens are required to spend hours on the Web doing research and homework for school, but constant online activity can affect young minds in seriously bad ways, according to a new study Although earlier studies have reported similar findings, this most recen...

With Google being one of the most credible sources of information in the world and its number of searches reaching more than 6.8 billion per month, investing in search engine optimization (SEO) has become a necessity. Research has shown that users rarely go beyond the top 30 results on search engine pages; thus higher rankings are essential to increase online visibility and traffic...

Gamers are often devided into two categories: those who play on consoles and those who play on PCs A console gamer will drop few hundred dollars for Sony's PlayStation 3, Microsoft's Xbox 360, or Nintendo's Wii, but a PC gamer who wants to purchase a desktop or laptop optimized for gaming could pay thousands just for the machine....

Amazon.com on Wednesday announced it is bringing out a new global version of its Kindle 2 e-reader The company is also cutting the price of the original Kindle 2 from US$299 to $259, possibly to gain market share....

A society that is becoming more mobile yet more media-centric now has one more possible distraction to look forward to, thanks to a Wednesday announcement from FLO TV, the Qualcomm subsidiary specializing in live video you can take with you The new FLO TV Personal Television sports a 3.5-inch diagonal screen and a touchscreen interface. Users can w...

The European Commission on Wednesday announced that it will test a new Microsoft plan that could end a long-running battle the two entities have been having over Web browsers Microsoft has, in essence, agreed to offer Windows users a choice of browsers bundled into its Windows operating system. It will include mechanisms to let users turn off Inter...

Computer infrastructure has become the foundation of businesses, governments, and militaries across the globe. Unfortunately, the onset of computer dependence has only opened a myriad of opportunities for cybercrime and potentially devastating consequences. Unlike in the past, when criminals would have to physically peculate information, cybercrime involves finding network loopholes, running snippets of code, and virtually having access to billions of bits of data within seconds...

The free market is a wonderful thing. With regard to IT, I've always been impressed by the ability of vendors to rapidly identify and respond to market trends and customer demands. Whenever a new concept emerges onto the scene and a glimmer of interest begins to take hold, it's not long before we're inundated with offerings that strive to embrace this concept and, hopefully, make it more viable. ...

As luck would have it, I knew nothing about Larry Ellison's rant at the Churchill Club on Sept. 21 about cloud computing when I wrote last week's piece on cloud computing. I saw it on YouTube. You have to admit that Larry is a heck of a showman, and the video is fun to watch. But whenever someone in that kind of situation starts to nit pick ove...

A strategic partnership between Google and Verizon Wireless will yield two new Android phones in the coming weeks, the companies' chiefs jointly announced Tuesday Speaking in a conference call, Google Chairman and CEO Eric Schmidt and Verizon Wireless CEO Lowell McAdam said that their first two Android devices will be available by year's end, with ...

Not so long ago, Motorola was hailed as the bane of criminals. "You might outrun the cop, but you'll never outrun Motorola," went the saying. The Motorola two-way radio was one of the first technologies to tip the scales in favor of law enforcement. However, it was by no means the last. "Today, it's all about pulling in multimedia at the edge, fus...

Search engine Ask.com has introduced a new feature that allows users to search for coupons and product discounts. The feature is embedded in the Ask.com front page, where visitors find an everyday-type picture -- in today's case, a man holding a camera and wearing a watch; a couple holding a computer box, and so on. Next to the items, are hyperlinked "deal" tags consumers can click on to find bargains.

Microsoft on Tuesday announced that smartphones running the Windows Mobile 6.5 OS are ready for the market It also announced the My Phone service, an online service similar to Apple's MobileMe for the iPhone....