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Computer security companies are scurrying to cope with the fallout from the Internet Explorer (IE) flaw that led to cyberattacks on Google and its corporate and individual customers. The zero-day attack that exploited IE is part of a lethal cocktail of malware that is keeping researchers very busy.

The overheated weapons and steroid-pumped terrorists featured in "Call of Duty: Modern Warfare 2" made a lot of noise in the gaming industry leading into the holidays. However, by the time receipts were totaled, it was a familiar little mustache-wearing plumber and his arcade-style melodies that sang the loudest during the winter sales season Ninte...

For lots of U.S. Internet companies, doing business in China is virtually a no-brainer -- the market opens up well over a billion new potential customers. The only downside is the Chinese government's pet peeve regarding public dissent. It sponsors what has to be the biggest censorship operation on the planet. If you're surfing the Web in China, y...

With the plethora of available technology tools promising to improve the customer experience, it's safe to assume that many of you have deployed more than one of them to increase your chances of success. The implementation of myriad technology applications can provide significant benefits if they are utilized properly. Data gleaned from multiple on-site technologies can, for example, be used to more successfully recruit customers and maintain loyalty within your current customer base.

Businesses are increasingly adopting customer-focused business processes to gain competitive advantage. Especially prevalent in industries where product offerings and price no longer provide sufficient differentiation, this new focus offers a myriad of benefits. Customer experience is the battleground, and you can't win with a culture that doesn't truly embrace the concept...

In 13 years of covering technology, I've evolved into the journalistic equivalent of Blanche DuBois; I've always depended on the kindness of analysts. Whether they were securities analysts working for the big Wall Street firms or technology analysts toiling for the major research companies targeting CIOs and IT-types, I've benefitted from their ti...

The organization representing the wireless industry -- CTIA - The Wireless Association -- is fighting to head off a possible expansion of the Federal Communication Commission's (FCC) Net neutrality proposals. CTIA on Thursday filed comments in response to recent proposals made by the FCC. Among other arguments, CTIA contends that Net neutrality is...

A combination of aging computers and their operating systems, alongwith reduced hardware prices, contributed to higher worldwide shipmentsfor the leading PC makers in the closing quarter of 2009, according to two industry reports Worldwide PC shipments increased 15.2 percent for last year's fourthquarter over the same period in 2008, according to t...

Following a hack attempt on Google originating in China, the Web search powerhouse stood up to the country's government and declared it would no longer cooperate with its censorship laws. In fact, it may stop doing business in China altogether Doing that would cost Google hundreds of millions of dollars in revenue per year, as well as any future gr...

Every hour of TV viewing increases your chances of an early death, according to a new study by Baker IDI Heart and Diabetes Institute in Melbourne, Australia. Every one-hour program you sit through raises your odds for dying from heart attack or stroke by 18 percent, from cancer by 9 percent, and from other health problems by 11 percent, the researchers found.

Everybody loves an online deal. When it comes to cross-border shopping, though, not every online transaction turns out to work to your advantage. Shipping fees, customs delays and a fluctuating dollar can sometimes turn a great deal into a so-so one -- or even a losing proposition.

Whether driven by lack of product differentiation, customer demand for better service, or simply the need to improve the prospect/customer experience, companies are seeking to better understand their customers in order to more effectively acquire and retain business. Yet recent Aberdeen research shows less than a third (31 percent) of all companie...

The digital channel, from Web sites to mobile applications to cross-platform social networks, is the future of marketing. In that channel, social media is changing the expectations of consumers. Consumers now demand more transparency from companies. They want more than just the one-way conversation of traditional advertising Consumers are no longer...

The discovery of a series of cyberattacks from China targeting Google and other companies has prompted the Internet giant to threaten that it may pull out of the country The "highly sophisticated and targeted attack" on Google's corporate infrastructure resulted in the theft of intellectual property from Google, David Drummond, senior vice presiden...

Facebook has partnered with McAfee to improve the social network's security measures. The arrangement will have McAfee remotely clean up Facebook subscribers' PCs if the social networking site detects that the computer is infected. These subscribers will also see an ad for a six-month free subscription to McAfee's Internet Security Suite software....

Google is continuing its march to put the desktop on the Web, with its offer to store files as large as 250 MB in Google Docs. Google is offering 1 GB of free storage for files that are not converted into one of the Google Docs formats -- such as Google documents, spreadsheets or presentation. If more storage space is needed, it can be purchased f...

As the number, power and flexibility of mobile devices has increased, so has their use for shopping. In 2008, a Nielsen survey found that 9 million people in the United States "have used their mobile phone to pay for goods or services," and many more expect to do so soon. In a 2009 survey by Deloitte, 45 percent of respondents said they would use their mobile phone to research prices, and 25 percent said they would use their phone to make purchases...

News that the economy shed an additional 85,000 jobs in December is enough to put a damper on any New Year's celebration, and it was a sobering reminder as we trudged back to work in January that we are only in the early stages of a recovery. Just to review, we know that employment is a lagging indicator and that nothing moves in a straight line.

Jaspersoft on Tuesday released its latest offering aimed at helping businesses make sense of the piles of data they accumulate on a regular basis. The new Jaspersoft Enterprise Edition provides organizations with a package of business analytics and reporting functionalities. Company officials also announced the availability of an upgrade of its fl...

Although the enterprise server market has been among the hardest hit by the suffering economy, there is reason to be hopeful as 2009 draws to a close. I'd like to take a moment to share eight predictions of what we can look forward to in 2010 -- trends that have the potential to dramatically change the enterprise in the years to come 1. The Custome...