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This is the question I've been most asked by the media this week: Is Lightsquared going to work or not? Let me start by saying that I think this company sees a problem and it could come up with the right solution. However, there is no answer yet -- so it seems it has reached a brick wall. What happens next? Is this the end of the road for Lightsquared? ...

It's often said that CRM is always a work in progress. Never mind the fact that I'm the one who's often saying it -- it's true, if you're doing it right. You should always be looking for areas where you can coach your people, adjust your processes, and fine-tune your technology However, thinking about such a monumental set of factors can be extreme...

The email industry is under a prolonged and targeted attack. Going back almost a year now, service providers and their clients have been the focus of so-called spear-phishing (targeted phishing) and other intrusions that have resulted in large-scale direct and indirect data breaches. It's scary stuff, and the worst of it is far from over Largely, ...

Wireless carrier T-Mobile has entered the group buying market with its own daily deal offering. Called "More for Me," the nationwide service aggregates deals from such originators as Living Social and Groupon. The service is available to anyone who owns an Android handset, T-Mobile spokesperson Anna Friedges told the E-Commerce Times -- not just T...

LulzSec, the shadowy group of hackers that has hammered Sony, blown raspberries at the FBI and tweaked the nose of the United States Senate, set up a hotline Tuesday over which people can request hacks Response was overwhelming, according to a tweet from the group. It claimed to have 2,500 voice mails and missed another 5,000 calls within hours....

Pandora launched its initial public offering Tuesday evening, opening at US$16 per share. On Wednesday morning, the Internet radio's stock price opened at $20, then rose to $26, placing the company's value at $4.2 billion. Later on Wednesday, the price fell to $18.30. Despite Pandora's lack of profitability, the surge in its share price was expect...

Samsung's Series 5 Chromebook hit the shelves Wednesday, selling for US$500 for a 3G version and $430 for a WiFi-only model A teardown performed by IHS iSuppli senior analyst Wayne Lam found that the Series 5 Chromebook has hardware attributes commonly found in a full-featured notebook....

A new partnership between Comcast and Skype will let Comcast subscribers place video calls through their television sets. The new service will require some setup -- customers will need to install Comcast-provided equipment including an adapter box, video camera, and special remote with a QWERTY keyboard that connects to the service. Using this rem...

The new search technologies Google unveiled recently put a mobile-flavored twist in the company's desktop search engine, including a new voice search capability. Google also announced the ability to search by an image and a feature called "Instant Pages" that leads to even speedier search results Many of the new reveals come in response to the shif...

When a good name identity is super-glazed with a good trademark protection plan, there is no reason why it would be hurt by ICANN's gTLD. Executives at companies with great names like "Google," "Sony," "Panasonic," "Rolex," "Microsoft" or "CNN" are not losing sleep over gTLD, but those at some other mega corporations of the world, with names like "United," "National," "Star," "Total," "Union," "Monster," "Metro" or "General" are scrambling to find refuge and declaring gTLD a new major threat.

U.S. Immigration and Customs Enforcement (ICE) recently announced that the list of science, technology, engineering, and math (STEM) degrees qualifying for extended visas has been expanded to include drug design, mathematics and computer sciences, and other disciplines. This means foreign students can remain in the U.S. for up to 17 months on an extended training program...

I heard a phrase the other day that resonated with things I've been thinking about and talking about on the stump recently, but I had never heard it so succinctly. I was taking a briefing from Zuora, a company involved in providing on-demand billing solutions for companies that deliver on-demand services The phrase is "business model innovation," ...

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Fans of "Law and Order," "CSI" and other popular crime shows have seen their fair share of video surveillance tricks -- but have you ever stopped to compare Hollywood surveillance footage to what you see on the 11 o'clock news? In the real world, still images or video from bank or convenient store robberies are often grainy with greenish hues -- terrible image quality for anyone looking for forensic evidence or identification...

Four consumer protection organizations, led by the Electronic Privacy Information Center (EPIC), have filed a complaint with the United States Federal Trade Commission over Facebook's use of facial recognition technology The complaint states that the process creates an image identification system under the social networking giant's sole control....

Protecting sensitive information in the electronic age is a critical matter -- but the question of what the term "critical" really means has become a vexing problem for lawmakers dealing with cybersecurity issues. Equally challenging is defining the role that government should play in protecting all parties engaged in the use of information technology.

Google announced Monday it's moved to buy online advertising company Admeld, another purchase in what appears to be the search engine giant's move toward the display ad market Neither company disclosed the cost of the purchase, but reports suggest Google paid about US$400 million to acquire Admeld.

Part of the charm of living with a decimal number system is the importance attributed to birthdays ending in "0." Decade by decade, celebratory gravitas tends to accumulate and peak when a subject hits the centenary. Though 100th birthdays are far more common today than they've ever been before in human history (thanks to better diets and modern healthcare), reaching the centennial milestone is still nothing to sneeze at.

If you like speaking with live customer service reps about service issues without having to first endure a long and frustrating wait on the phone, then shop at Sierra Trading Post. That is one conclusion that can be drawn from a study of online retailers released by StellaService, which found that the retailer made customers wait on hold for just ...

Yet another Android malware package has been publicized just two weeks after the last one, dubbed "DroidDream Light," was disclosed This latest malware, named "Plankton" by Xuxian Jiang, an assistant professor in North Carolina State University's computer science department, exploits Dalvik, Android's process virtual machine, Jiang wrote....