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Welcome to a strange new working world. Soon, donning a virtual reality headset could be standard office attire for work-from-home employees This new "home office" virtual concept was born from the rapid transition the pandemic forced onto a remote-first work experience that left many remote workers feeling isolated and solitary. For many remote em...

Contact centers have been challenged the past year, most notably from labor shortages that have forced the industry into changing how it operates, how it staffs, and how it improves customer satisfaction and experience In response, many in the industry are turning to different methods that help automate their operations. Two key tools are interacti...

During the first two years of the global pandemic, U.S. consumers spent US$1.7 trillion online, $609 billion more than the previous two years, according to an economic report released Tuesday by Adobe More spending is to come in 2022, with Adobe forecasting shoppers will spend more than $1 trillion online for the first time....

Old-time Linux is back again. It is not uncommon for open-source software to stop in its tracks. Community and team-based projects sometimes lose developers, enthusiasm, or funding. Hundreds of Linux distributions exist. Some come and go all the time, often unnoticed Usually, others take their place and the open-source software world goes on. It is...

A password manager maker is trying to encourage software developers to adopt more secure secrets management with some new features added to its flagship product Launched under the name Developer Tools, 1Password declared the new features will help developers easily and securely generate, manage, and access secrets in their normal workflows....

Ever go to the grocery store, fill up your shopping cart with delicious items, and then decide to just ... walk away? How about scanning items in the checkout line only to say "nah" and simply ditch the whole enterprise? Of course, you haven't....

It's time -- past time, really -- to reevaluate sales force automation and maybe consider a new path. That's not as dire as it sounds though We recently conducted a study in which we asked over 500 experienced sellers about everything from lead quality to support in the form of resources and even their management. We were interested in understandin...

The last few years have been one heck of roller coaster ride. The pandemic and the recent war between Ukraine and Russia bracket the events for now, but suddenly a lot of companies are rethinking aggressively global resourcing and divesting manufacturing as bad ideas The result is some interesting dynamics which should lead to higher prices than be...

Don't lose your shirt while betting on teams competing in the March Madness NCAA basketball tournament. If you ignore the Ps and Qs of cybersecurity this year, you might well shell out a lot more than what you bargained for The 2022 men's' March Madness tournament tips off with "Selection Sunday" airing on CBS March 13 at 6 p.m. ET, followed by the...

Internal documents recently leaked by a member of the Conti ransomware group reveal the gang's status as a multi-layered business organization Researchers at BreachQuest, a cybersecurity and incident response firm in Dallas, on Wednesday published its analyses of chat logs a disgruntled group member posted first on private channels and then on Twi...

Digital retailers are ramping up their social media advertising budgets to pitch products where shoppers gather socially. However, according to a report on the growing adoption of social advertising, brands need to employ automation strategies to replace traditional manual steps and add multi-platform approaches to remain successful New research fr...

Apple refreshed its iPhone SE and iPad Air models and introduced a new desktop at an online event Tuesday The new iPhone SE, which will sell for US$429, sports a new processor, the A15 chip, and supports 5G....

A trio of major cybersecurity companies on Monday announced that they're offering free cybersecurity services and support to vulnerable industries for four months Under the new Critical Infrastructure Defense Project, companies in particularly vulnerable industries -- such as hospitals and water and power utilities -- will have access to the full s...

We are in the beginning phases of unanticipated change as a consequence of a number of international disasters The pandemic not only forced us to shift to support work-from-home, but it also resulted in the Great Resignation by people who decided that they really did not want to go back to a job they hated....

Stand-alone automation platforms and low-code software tools in recent years have enabled vendors to increase sales of products designed for specific roles and functions directly to business users Often, this puts IT management at arm's length from enforcing governance and security standards....

We're at an inflection point that affects almost all of us. Should we return to the office en mass? Continue working at home? Further develop a hybrid approach to working from anywhere? In a recent article, even Salesforce had changed its position on working away from the office and is now leaning towards calling people back. In fact, Salesforce ha...

Technology to reduce road deaths to zero is at hand, according to research results released Tuesday by a developer of autonomous sensing platforms The research report by Neural Propulsion Systems, of Pleasanton, Calif., found that sensors needed to eliminate roadway deaths need to process data at a peak rate of 100 terabits per second, or 10 times ...

Hours before Russia began its Ukraine invasion on Feb. 24, Microsoft found a new malware package, which it dubbed "FoxBlade." As more concerns about malware fallout from the war spread, several cybersecurity firms announced protective measures for potential victims Microsoft's Threat Intelligence Center (MSTIC) detected a new round of offensive and...

A surge in the use of the new marketing channel called social commerce requires online retailers to adapt their selling strategies to succeed. For that new marketing platform to get results for sellers, however, brands must recognize that traditional e-commerce and social media marketing are not the same Years of research optimized the e-commerce c...

ExTiX is a Linux distribution that knows where it is going but falls short of being there yet. It is, however, well on its way The ExTiX developers published a new release, Jan 15. The new version, ExTiX 22.1, features the Deepin desktop environment and can be run from RAM as a handy portable Linux platform....