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Battered by customer outrage worldwide over its BlackBerry network failures last week, as well as strong sales of the iPhone 4S from rival Apple, Research In Motion on Monday announced a slew of free gifts in an attempt to remedy the situation Consumers who own BlackBerries will get premium apps worth more than US$100 for free, while enterprise cus...

Google appears to be working on an online music store that will compete with the established offerings of Apple and Amazon. How competitive this online store will be is unclear, at least based on what is currently reported about its status. Google has held talks with Universal Music Group, Sony Music, EMI Group and Warner Music Group to license th...

Motorola and Verizon Wireless are reportedly about to unveil a Droid challenger to the highly touted Apple iPhone 4S The two have invited the press to an event to be held Oct. 18....

As customers become more digital, social and mobile, small and mid-sized businesses have significant opportunity to improve customer satisfaction and loyalty through a differentiated customer experience, just like their enterprise competitors However, those who are unwilling to invest in solutions that embrace the needs of today's marketplace will ...

Google's earnings knocked one out of the park last week but in other areas, things aren't going as well. Over the last few weeks, Google Chairman Eric Schmidt had to testify in front of Congress that Google wasn't like Microsoft, and the rules that applied to that company didn't apply to his. Evidently unhappy with just cornering the Web advert...

The Future Enterprise, Part 2: A New Computing Vision Not all computing tasks are created equal, and the same goes for computing systems. Corporations and other organizations will be best served by systems that are designed to perform particular jobs or are flexible enough to adapt to them -- one of the core principles of engineering. In techie jar...

Motorola is trying for another bite at the Apple, so to speak. It has launched its Xoom Family Edition tablet -- a product clearly designed with aspirations to take on the iPad. Going on sale exclusively at Best Buy, Xoom Family is an Android 3.1-powered device with a 10.1-inch widescreen HD display and 16 GB of storage.

Quanta Computer has agreed to pay Microsoft a license fee for devices that run Google Android or Chrome. It is the latest deal in a series that Microsoft has inked with manufacturers using Android, and more lately, Chrome, in their products. Other notable wins for Microsoft have been Samsung and HTC. In September, it reached a licensing agreement ...

As of Friday, Skype, the popular video and voice service, is a division of Microsoft. The US$8.5 billion acquisition was announced in May, and the U.S. Justice Department quickly cleared the sale. Antitrust regulators in the European Union signed off earlier this month, although Microsoft acknowledged the acquisition is still under review in a few unnamed countries.

Verizon Wireless has changed its privacy policy to permit it to do, well, almost anything it wants to with users' data The new policy, which is opt-out, allows it to track subscribers' Web browsing, location and app usage behavior....

When people think of traditional channel companies in the tech industry, a wide array of distributors, systems integrators (SIs), or value-added resellers (VARs) usually comes to mind. While these players continue to have an important role in the cloud -- despite some dire predictions to the contrary -- a new form of cloud-enabled channel is also beginning to emerge...

Facebook, check. Twitter, check. RSS feeds, absolutely. Mobile, heck yes. In short, email marketing and marketing automation vendor Silverpop has been steadily adding the social and mobile channels to its range of offerings Now it is pulling the "check-in" channel into the mix with its acquisition of PlacePunch, a location-based services marketing ...

ABC News - Publisher: ABC News. Requires: Android 2.1 and up. Promises: video news briefs; local videos; daily top stories; daily top pictures; breaking news. Verdict: 1/5....

Advanced Micro Devices has unveiled its FX Series family of processors, which includes two it heralds as the first eight-core desktop CPUs These are the first processors available in retail that use AMD's new Bulldozer multicore architecture....

Legendary computer scientist and creator of the C programming language Dennis Ritchie has died at the age of 70, leaving behind a legacy that touches virtually every aspect of modern life ...

RIM announced that BlackBerry service has been reinstated to millions of users following more than three days of service interruption. The outage prevented many users from sending and receiving text messages and emails, or surfing the Web, although some experienced limited or sporadic service. Users may suffer further delays due to the backlog of ...

A fake Netflix app for Android that steals users' data has popped up in an Android user forum, according to Symantec. [*Correction - Oct. 13, 2011] The security vendor has named it "Android.Fakeneflic." The app consists of a splash screen followed by a log-in screen, which captures the victim's information and posts it to an outside server....

The superstar movie rental giant Netflix rapidly graduated to movie streaming and suddenly splintered off its old-fashioned DVD-by-mail service to create "Qwikster," a separate division with a name identity inspired by the likes of "Twitter" and "Napster," etc. When the outcry of customers reached the boardroom, the objections over account access,...

Akamai's stock surged 10 percent Wednesday after sources told Business Insider that Google was aiming to buy the struggling content delivery network company Later, a BusinessWeek report cast doubt on the rumors, citing anonymous sources who said no such deal is being planned.

What's the ultimate goal of CRM? As much as I and others of my ilk might talk about the positive interactions, good feelings and peer-to-peer relationships that result when CRM is done well, they're just happy means to an end. The end is, and always will be, inflating the bottom line. While a lot of executives have no problem tracing this A-to-Z l...