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Moxie Software recently released two separate, albeit highly complementary, CRM self-service applications ...

I was watching "The Daily Show" the other night and Jon Stewart walked through the failures of the Obama administration, concluding that anyone who did this badly couldn't be reelected if not for the Democrats' secret weapon. He then showed Mitt Romney as that secret weapon, along with a number of troubling clips that made a powerful point about the impressive number of mistakes Romney is making. It's so bad it reminded Stewart of the book Flowers for Algernon. ...

A week-long cyber attack on some of the nation's largest banks last week most likely wasn't the Armageddon headline writers made it out to be "It's ridiculous to consider an attack that takes your website offline for a few hours the world's worst nightmare scenario," Jeffrey Carr, CEO of Taia Global and author of Inside Cyber Warfare: Mapping the C...

Discussions on Facebook's IPO and inability to market successfully have been a topic of discussion for months. Sure, Facebook has a reach of nearly a billion users, but until it can be successfully monetized, is investing in Facebook commerce a boom or a bust? The real discussion is not about Facebook's IPO or current trading price, but rather whe...

Since the arrival of Apple's iPad, tablet computers have primarily remained consumption devices targeting consumers. However, at Thursday's formal launch of its new Atom processor, formerly known by the code name "Clover Trail," Intel showed off eight new devices geared for the enterprise. The tablets, from partners including Acer, Asus, Dell, Fujitsu, HP, Lenovo, LG, Samsung and ZTE, are powered by the Atom Z2760 chip and feature the Windows 8 operating system...

The Federal Trade Commission is working on an update of the rules governing the online collection of personal information, which have remained pretty much the same since 1998 The changes to the Children's Online Privacy Protection Act, however, are likely to do as much to invade children's privacy as to protect it....

Speaking to developers at BlackBerry Jam earlier this week, Research In Motion CEO Thorsten Heins threw out some hints that the mobile device manufacturer had experienced a good quarter. He was not blustering, as it turned out The company delivered better-than-expected earnings, surprising analysts and delighting its long-suffering shareholders. R...

Crown Castle International is acquiring rights to operate 7,200 of T-Mobile's cellular towers in a US$2.4 billion deal that will give the carrier's owner, Deutsche Telekom, cash to expand its 4G LTE network in the U.S The deal will allow Crown Castle to operate T-Mobile's towers for 28 years. Both companies expressed satisfaction with the sale, wit...

Despite government-imposed bans, Facebook and Twitter have tens of millions of users in China, according to London-based GlobalWebIndex Facebook use in China has reportedly swelled to 63.5 million people, a roughly eightfold increase over the 7.9 million who used the site two years ago. Twitter, meanwhile, has nearly 36 million users in China....

About five years ago, CRM analyst and author Paul Greenberg set out to develop a definition for social CRM, or CRM 2.0, as some called it at the time. Through his impetus, some crowdsourcing, some crowd-editing and ultimately, I suspect, a degree of fatigue, he arrived at a definition. It was this: "Social CRM is a business strategy, supported by...

Samsung on Thursday emailed out a teaser that sparked frenzied speculation about its being a harbinger for the launch of the company's Galaxy Note II phablet ...

As promised last month, Facebook is beginning a purge of so-called fake Likes from its social network. These are Likes that have been generated by malware, fake accounts or bulk purchase services When Facebook announced its initiative last month, it theorized that less than 1 percent of Likes on any given Facebook page would be removed. Facebook ...

Chrome for Android, an app from Google, is available for free at Google Play....

With each major public data breach our attention focuses on how to prevent these incidents. A good example is the recent security breach at LinkedIn, in which millions of passwords were stolen. Industry experts and the media immediately started to dissect what LinkedIn had done wrong or what methods or tools should have been used to prevent the incident. Unfortunately, at some point every organization will be faced with a security breach. This raises the question -- are security professionals focusing on prevention at the expense of damage control preparation?...

The European Commission will charge Microsoft for failing to comply with a 2009 ruling that had ordered the software giant to provide users in the European Union with a choice of Web browsers, the EU's antitrust chief said Thursday. The EC will likely levy a hefty fine on the company This is just the latest round in a battle that has been waged bet...

If Twitter were a child, it would be the last one at the dinner table, eating its food on its own schedule -- never mind that everyone else had finished. To wit: Not too long ago it was still resisting pressure to roll out advertising until it was good and ready. Now, that same stubbornness is on display again. The microblogging site has no plans...

The European Union has announced a strategy to boost the use of cloud computing among its members in the private and public sectors This includes establishing standards for interoperability, data portability and reversibility, the development of model contracts, government spending on cloud computing, certification, and requirements for data protec...

More viewers are using their TV screens to watch downloaded or streamed video content instead of the tinier screens on their laptops, tablets or smartphones, according to new research from NPD Group. The report found that over the past year, consumers using their TV as the primary screen when watching downloaded or streaming digital content jumped...

IBM launched a major initiative on Wednesday with the goal of targeting middle-market companies via their managed service providers Increasingly, middle market companies are turning to companies that deliver technology solutions on a pay-as-you-go-model, Mike McClurg, IBM's VP of global mid-market sales told the E-Commerce Times.

A number of European languages could eventually vanish from the Internet, suggests a new study conducted by European nonprofit META-NET As Mashable reports, languages such as Icelandic, Latvian and Lithuanian don't have enough speakers to gain traction as popular languages on the Web. The report goes so far as to say that German, Italian, Spanish a...