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eBay Sheltered From Troubled Tech Waters

eBay turned in a better-than-expected profit for its third quarter -- bucking the tide of less-than-stellar financial reports coming from other tech firms this week. eBay reported revenue of US$3.4 billion, a 15 percent increase over the same period in 2011. Its Q3 net income on a GAAP basis was $597 million, or $0.45 per diluted share; non-GAAP n...

EXPERT ADVICE

The Social, Mobile Challenge to Customer Service Consistency

It used to be that your business could provide a basic level of service and yourcustomers would be perfectly happy. Some form of help, delivered at the speed ofthe business and within the parameters of your company's policies, was usuallyOK -- and if it wasn't, you could probably get away with it. I mean, who would hearabout it, right? Those days s...

ANDROID APP REVIEW

JuiceDefender Can Be a Battery Savior if You Have a Bit of Patience

JuiceDefender Ultimate, an app from Latedroid, is available for US$4.99 at Google Play....

In-Flight Entertainment: Almost All the Comforts of Home

The in-flight entertainment sphere has expanded far beyond showing movies on hard-to-see overhead screens. Passengers want constant availability of media, entertainment and connectedness wherever they happen to be, and in-flight systems are simply trying to keep up with that demand "Consumers have become increasingly accustomed to having immediate...

Google's Q3 Report Arrives Early, Puny and Naked

Google did not have a good day on Thursday: Its stock plunged when its unexpectedly dismal third-quarter earnings became public. Then, there was the matter of how exactly they became public. Google's financial printer, R.R. Donnelley, posted the earnings report to the Securities and Exchange Commission website without Google's final approval, acco...

IBM's Weakness Rattles Tech Sector

IBM is often viewed as a bellwether stock for the tech industry. Its earnings points to how other companies are investing in tech -- or lately, how they are not. Earlier this week, the company announced third-quarter 2012 diluted earnings of US$3.33 per share, a year-to-year increase of 4 percent. Third-quarter net income was $3.8 billion, flat ye...

Pirate Bay Assumes Ethereal Form to Dodge Raids

The Pirate Bay is ditching its servers and heading to the cloud in a move the popular file-sharing website says can help prevent raids by authorities The site will no longer reside at a single physical location, the company said. It called the move to the cloud "getting rid of our earthly form" and "ascending into the next stage." ...

Twitter Grapples With Wiggly Censorship Line in Germany

Twitter on Thursday blocked tweets from the accounts of a neo-Nazi group that is in violation of German law. The ban is effective only within Germany. This is the first time Twitter has acted on its "country withheld content" policy, which it first announced in January Twitter enacted the policy in an effort to balance freedom of expression with c...

No Near-Term Payoff for Intel's Consumer Ambitions

Intel beat Wall Street analysts' earnings expectations but still reported sinking revenue in its quarterly report earlier this week, prompting a pessimistic outlook for the chip giant's fourth quarter The company brought in earnings of US$3.8 billion, or 58 cents per share, on revenue of $13.5 billion during the third quarter, compared with $14.2 b...

More Polished, Pictorial LinkedIn Draws No User Wrath

LinkedIn, the social network geared toward professionals, has unveiled a major revamp of its site design. The changes began rolling out this week and will continue throughout the next few months The new LinkedIn places a greater emphasis on photos -- they are larger, serving as focal points on the page.

Report: SMBs Overconfident on Cybersecurity

Small businesses in the United States are generally confident about their cybersecurity status, but they're wrong, according to a survey of 1,015 companies conducted for the National Cyber Security Alliance (NCSA) and Symantec Apparently, SMBs aren't doing enough to keep their businesses safe and secure, and aren't following well established practi...

OPINION

Crystal Ball Gazing: Amazon and 3D Printing

The extent of Amazon's product offerings is quite breathtaking. Consider that it is not only a powerhouse in book retailing; it also is selling such things as consumer electronics, retail goods, computer services and digital content. Its computer infrastructure is so substantial that it is currently renting it to companies of all sizes on a worldwide basis.

ANALYSIS

Lenovo's at the Top of the PC Heap - but the Ground Is Shaking

The global PC market has a new leader. Lenovo has quietly been fighting and winning and is now officially No.1 in the PC industry, edging out HP. You would think things look great for Lenovo. This is a big victory, right? The problem is the traditional PC industry is transforming itself. Can Lenovo remain No. 1 with smartphones and tablet computer...

EXPERT ADVICE

The True Measure of a Marketing Campaign's Worth

Last-click attribution assigns the entire value of a conversion to the last campaign the consumer clicked prior to converting. Naturally, last-click attribution favors campaigns that influence the lower-end of the funnel. In contrast, first-click attribution favors campaigns that influence earlier in the funnel. Both are simple to use and are wide...

Doing the Two-Step With Google

Horror stories abound of electronic lives compromised by stolen passwords. One of the problems with a password-secured life is that the password is the single element that -- when compromised -- allows access. The User ID isn't protected, nor is any hardware Shouldn't there be better methods? There are more secure systems. All you do is add further...

Google Razzle Dazzles With Data Center Display

Google on Wednesday threw open the doors of its Lenoir, N.C. data center to the public, posting a virtual tour of the facility on Street View Meanwhile, a detailed story about the facility by author Stephen Levy, who toured the data center by invitation, is running in Wired.

Amazon's Whispercast Sneaks Into Schools

The days of lugging books back and forth to school could soon be in the past, as Amazon on Wednesday announced a new initiative for schools and business customers that features a scalable online tool for deploying Kindle devices and Kindle content Whispercast for Kindle provides a single access point to easily purchase and distribute Kindle books a...

MiniFlame Drops Cyberbombs on High-Value Targets

Security researchers have identified a new offshoot of the notorious Flame espionage malware. The malware, called "miniFlame," creates a backdoor in the systems that it infects. That backdoor can then be used by an attacker to gain access an infected machine. The attacker can then write files to the compromised computer, snatch files from it or snap screenshots of its display...

TECH TREK

UK Blocks Extradition of UFO-Seeking Hacker

Gary McKinnon, a 46-year-old British computer hacker who admits to accessing U.S. government computers in 2002, will not be extradited to the U.S According to the BBC, the UK home secretary, Theresa May, said that McKinnon is "seriously ill" and that the extradition request should be withdrawn.

EU Gives Google a Privacy To-Do List

It appears Google is catching flak from regulators on both sides of the Atlantic. European privacy authorities have asked Google to modify its global privacy policy in order to give users a better understanding of what personal data is being collected The move comes on the heels of rumors that the Federal Trade Commission is about to launch an anti...

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