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Call centers are increasingly migrating away from on-premises systems to cloud-based systems, which can save money and give greater flexibility Everything from customer data to telephony software is making its way to the cloud, revolutionizing the way call centers manage their operations....

Part of the fun after CES is to weave the various announcements and showcases together to get a view of a future that might result from a blend of them. The goal, if you can call it that, is like imagining the cars of the 1950s and '60s, but from a 1920s perspective with then-recent developments such as compact hydraulic pumps and air conditioners in the forefront.

Nokia on Friday released a 3D printing kit that will allow users to create their own custom cases for the Lumia 820. The handset, which was unveiled last September, features a removable shell case that lets users change the color of their phone or even enable options such as wireless charging ...

Facebook's introduction of Graph Search has been greeted with -- wait for it -- complaints about privacy Graph Search is a feature Facebook introduced to allow users to enter parameter-based searches to find friends -- and friends of friends -- who share certain interests. A search for "friends who ski" or even more specifically "friends who ski in...

OkCupid this week debuted a new mobile app that sets up blind dates by supplying likely matches for users who plug in a time and venue As it turned out, though, Crazy Blind Date was doing more than just sending hopeful singles to a meet-up. Shortly after its launch, The Wall Street Journal identified a security flaw that made users' email addresses...

Dish Network has asked the U.S. Federal Communications Commission to pause its review of Softbank's proposed US$20.1 billion acquisition of Sprint while the two companies battle over their bids to buy Clearwire Dish contended in a filing this week that the FCC's review of Softbank's acquisition is "unripe for consideration" since full ownership of...

CES, the international consumer electronics show conducted every January in LasVegas, is easier to hate than it is to love. Hype drowns out substance. Innovative andinteresting products are easily overshadowed by rooms literally full of craptastic junk.Travel/logistics can be a nightmare -- especially given the surge in attendance to some150,000 this year. And let's not forget the myriad ways that Las Vegasseems to transform reasonable people into doltish twits...

Lenovo on Thursday announced the ThinkPad X131e Chromebook for schools Aimed at the K-12 market and up, the laptop is ruggedized with a rubber bumper around the top cover and stronger corners for protection in case it is dropped. The hinges and hinge brackets have been strengthened....

At this year's North American International Auto Show in Detroit, the auto industry made gestures toward smarter navigation and entertainment systems, as well as streamlining the SUV category NAIAS and the consumer electronics show in Las Vegas are scheduled around the same time each year, and the connection between the two shows is growing stronge...

Microfunding sites such as Kickstarter, Indiegogo and newcomer ClickStartMe are making it possible for entrepreneurs and inventors from small-scale to established companies to get the momentum they need to put out a product. One category that is seeing a lot of activity is sports and fitness New campaigns in the fitness field turn up all the time f...

You could call Ian Sefferman's initial rise to CEO of MobileDevHQ a bootstrap career move. Seeing the rapid growth of consumer interest in mobile apps, he jumped into an infant industry to learn what would push it forward. His interests fell on a gaping opportunity He focused not on business as a fledgling mobile applications developer. Instead, he...

It used to be that the intersection of cars and technology could be found at theannual North American International Auto Show, aka the Detroit Auto Show, which is where the action is this week and next. The show has been known for drawing onlookers to ogle sleek,shiny concept cars with futuristic designs on the outside,and gadgets and applications right out of a Knight Riderepisode on the inside...

Cisco on Thursday announced the Virtualization Experience Media Engine (VXME), new software that will extend its Jabber unified communications application to virtualized workspace environments ...

A rapidly increasing number of mobile shoppers gave eBay the boost it needed to turn in fourth-quarter results that beat analyst expectations Revenue jumped 18 percent to US$3.99 billion for the quarter, giving eBay a profit of $751 million during the quarter that included the holiday season, when measured on a GAAP basis. Although this represents ...

Google seems to have had a dustup with a donkey -- literally Images plucked from Google Street View have raised questions about whether a Google Street View car ran over a donkey in the African nation of Botswana....

An entrepreneurial hacker has found an exploit for a new zero-day vulnerability in Java and has sold it to at least two buyers at US$5,000 a pop, KrebsOnSecurity reports News of the latest vulnerability follows on from a critical bug that emerged last week for which Oracle rushed out a fix over the weekend. The new zero-day exists in the patch Orac...

I recently went to a local Staples store to purchase a cartridge for my HP laser printer. The cost was about US$80, including sales tax. While I was driving home, it suddenly dawned on me that I should have ordered the cartridge from Amazon at a much lower price. As soon as I arrived home, I searched the Amazon site for suitable alternatives to th...

One of two things will happen with the upcoming launch of the brand new RIM BlackBerry 10. Either it will be a success and help RIM get back on a growth curve, or it will end up being like the Palm Pre, loved by the media and analysts yet wanting for sales. Can RIM recover with BlackBerry 10? It's possible. But the company must do two things right ...

With less than a month to go before pitchers and catchers report to baseball springtraining, I'm increasingly thinking of the national pastime -- and specifically, aboutMoneyball, the Michael Lewis book adapted into film two years ago For those unfamiliar with the story, it's the tale of how Oakland Athletics GeneralManager Billy Beane used data --...

Microsoft's latest version of its operating system, Windows 8, has more personalizationoptions than any predecessor. Backgrounds, themes, colors, start screen, apps, picturepasswords and more can all be customized Here's how to get the best personalization features out of Windows 8....