Articles by

When ChatGPT exploded on the tech scene in November 2022, one of the burning questions in the minds of many technologists was how Google -- which, up to that point, was known for its prowess in artificial intelligence -- could be caught flat-footed when the starter's gun sounded in the race to bring generative AI to the masses? Paul Buchheit, creat...

Let’s just say I pay attention to all things customer-related. In a store, I am likely to wonder about product placement. End caps have been known to draw my ire when I can’t see around them to confidently stroll into the main aisle. I am in perpetual amazement over sales, especially loss leaders. Can my occasional interest in a new tube of toothpaste really drive the price of steak or vice versa?...

With the advent of AI and rapidly changing corporate needs and performance, many companies have announced layoffs this year, and I expect we are far from done. These layoffs range in size from small, like eBay’s announcement of 1,000 layoffs, to the much larger 12,000-plus layoffs expected from Dell and Intel, among others Regardless of the size ...

The field of database administration is far from glamorous. Even within the uncompromisingly geeky domain of information technology, database administration would be among the last fields picked for a game of proverbial kickball However, the future employment landscape for tech jobs remains uncertain in these changing times. Despite its somewhat un...

Search engines are powerful tools for guiding shoppers to relevant products on online retail sites. However, to maximize revenue and deliver the best possible shopping experience, relying on search engines alone isn't usually the best approach Instead, retailers should also take advantage of search merchandising. By providing additional control ove...

Roku has taken a bold step toward what could be the future of online advertising by announcing it will adopt a technology called Unified ID 2.0 (UID2) across its premium streaming inventory The streaming platform, which serves some 83.6 million households, boasted that the technology, developed by The Trade Desk, will offer advertisers more precise...

Malicious actors on the internet know the meaning of service. In a report released Tuesday on digital threats for the first half of 2024, a global AI cybersecurity company found that many of the prevalent threats deployed during the period heavily used malware-as-a-service (MaaS) tools The report by Darktrace, based on analysis of data across the c...

Red101, a network for retailers based on a new concept of AI-powered open commerce, is scheduled to go live in U.S. markets this fall Developed by RedCloud Technology, a U.K.-headquartered company, Red101 could revolutionize e-commerce for millions of distributors and other small businesses across the U.S. According to Justin Floyd, the firm's CEO,...

Nvidia CEO Jensen Huang and Meta (Facebook) CEO Mark Zuckerberg headlined at Siggraph last week While the fireside chat with Huang didn’t really cover any new territory, the subsequent chat between Zuckerberg and Huang was fascinating, particularly when it came to what they didn’t talk about, which was the future of Facebook with AI. But, based...

Artificial intelligence is the new linchpin driving innovation that enhances customer relationship management and e-commerce. Once a concept for science fiction, AI is now a reality transforming sales, marketing, and many other business functions In CRM, AI revolutionizes how businesses store and analyze contact information, track customers through...

Qualcomm unveiled a new Snapdragon chip on Tuesday, designed to give entry-level mobile phones more muscle and 5G connectivity The Snapdragon 4s Gen 2 platform promises all-day battery life, improved camera capabilities, and 1 Gbps peak 5G speeds -- seven times faster than LTE platforms in the same price tier....

E-commerce retailers face a trend impacting their summer sales profit margins as more shoppers buy into abusing transaction policies to commit friendly fraud The shift to dishonest buying behaviors is significant. In a recent Consumer Pulse Survey, nearly 70% of merchants in the U.S. and U.K. told fraud and risk intelligence firm Riskified that the...

One of the largest ransomware payouts that's become public was reported Tuesday by cloud security firm Zscaler The US$75 million payment made to the Dark Angels ransomware group was discovered by Zscaler's security research arm ThreatLabz earlier this year, according to the company's annual ransomware report, which covers a period from April 2023 t...

A new CRM tool enhances lead management and accelerates response times to increase conversion rates CallRail released its latest expansion of AI-powered features to its lead intelligence platform on July 17. The new products combine generative and conversational AI for lead conversion solutions for SMBs....

Last week, I took part in a radio show on AI electric cars of the future. It was based on an article from the BBC’s TopGear, which used to be my favorite car program, but they changed hosts, so I rarely watch it now It got me thinking about how fast things are moving and how much misinformation is out there regarding how and when autonomous drivi...

The growing use of artificial intelligence in the workplace is fueling a rapid increase in data consumption, challenging the corporate ability to safeguard sensitive data A report released in May from data security firm Cyberhaven, titled “The Cubicle Culprits,” sheds light on AI adoption trends and their correlation to heightened risk. Cyberha...

With the announcement on Tuesday of its low-cost, on-road delivery robot, a San Francisco Bay Area startup believes it has the solution to the high cost of delivering products ordered online The four-wheel robot made by Vayu Robotics eschews expensive LiDAR technology typically used by on-road driverless vehicles in favor of a transformer-based mob...

Artificial intelligence innovation is revolutionizing search's role in providing better-connected customer experiences (CX) on CRM platforms The latest research on consumer behavior shows that one of computing's most basic functions for users -- the search window -- paired with generative AI is becoming a new tool for creating more connected CX dur...

Since Friday, organizations have been struggling to get their operations up and running after a software update by security vendor CrowdStrike set off an epidemic of "blue screens of death" globally, commonly known as the screen of death for Windows users On Monday, global technology advisory firm Gartner released a research note outlining short-te...

Last week, Intel shared how its AI technology will be a significant part of the Olympics experience. If Intel pulls this off, it would be a huge boost to its AI efforts. If this doesn’t work, it will reflect poorly on Intel I’ve been involved with two prior Olympics tech efforts, one with IBM and the Winter Olympics and the other with Lenovo an...