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Two years ago or so, a handful of upstart companies entered the CRM market offering open source technologies designed specifically for this space. At the time, open source CRM was neither mature nor relevant enough to corporate deployment needs to make much of a dent in the CRM space Fast forward two years. It is difficult to find third-party figur...

Research from two separate messaging consultancies indicates that e-mail and instant messaging attacks continued apace in the month of March, but the number of viruses detected surprisingly declined San Carlos, Calif.-based messaging management firm Postini processed more than 23 billion messages and discovered that "unwanted" e-mail messages accou...

Cell phone technology maker Qualcomm has agreed to pay a US$1.8 million fine to settle allegations that it began controlling business decisions at merger partner Flarion Technologies before antitrust regulators cleared the purchase Qualcomm, best known for developing the Code Division Multiple Access (CDMA) standard for wireless phones, said the se...

South Korean electronics and semiconductor giant Samsung claimed a three-dimensional, stacked memory chip breakthrough this week with new technology that shrinks the space needed for stacked chip layers used in mobile phones and other devices Samsung said by stacking eight 2 gigabit NAND flash memory chips, it could deliver a smaller-footprint wafe...

Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update includes the ability to dynamically reschedule agents in the middle of the day in response to call volume Genesys 7.2, the company's flagship contact cent...

Digital video recorder (DVR) maker TiVo has won a jury verdict finding that rival EchoStar has been infringing on a "time warping" patent that is at the core of the DVR technology A jury in U.S. District Court in the Eastern District of Texas found EchoStar has "willfully" infringed on TiVo's patent, setting up possible appeals by EchoStar. The ru...

Mozilla on Thursday made it easier for Mac users to browse the Web with Firefox. The open source software developer released a new version of its browser with more Mac support and several security fixes The big story with Firefox 1.5.0.2 is that it adds native support for Apple's Mac OS X running on Intel's processors, according to JupiterResearch ...

In a move to compete with rival Sling Media in the place-shifting market, Orb Networks on Thursday announced a new software product that allows TiVo users to access content anywhere and everywhere Dubbed DVR Everywhere, the application allows TiVo Series 2 DVR users to play and program their television recordings for free anywhere in the world from...

As so many of us are aware, India has become a technological powerhouse, and this has all happened in a relatively short span of time. How does a country go from being a developing and economically challenged nation to a formidable technological competitor? What alchemy was at work here? Converging Forces...

Sprint is taking the guesswork out of keeping tabs on your kids Thewireless carrier on Thursday launched the Sprint Family Locator. It's a location-based service (LBS) that lets a parent use a phone or PC to pinpoint the location of a child on a map, complete with the address and surrounding landmarks, and to verify the accuracy of the information ...

CDC Software is adding another CRM software vendor to its portfolio of acquisitions that will expand its product line and widen its distribution channel On Thursday, the company announced it has signed a definitive agreement to purchase c360, a provider of CRM add-on products, industry-specific applications, and development tools for Microsoft Dyna...

If there's one software category that program makers never tire of taking a crack at it's registry cleaners As many Microsoft Windows users know, the registry is a database of all the settings on a PC. It's one of the most crucial components of the operating system, and it's always a mess....

Google has introduced a beta version of its latest productivity tool -- an online calendar that allows users to easily update and share their schedules with friends and family It can be integrated into Gmail, for instance, allowing someone to create a calendar notation directly from a message....

Google may be planning to allow users to search theInternet or computer files simply by asking out loud, based on a U.S. patent on a voice-activatedsearch engine technology the search giant was awarded recently Google gained on buzz and speculation with the publication of the patent, however the company downplayed any connection to a pending produc...

Sprint is taking the guesswork out of keeping tabs on your kids Thewireless carrier on Thursday launched the Sprint Family Locator. It's a location-based service (LBS) that lets a parent use a phone or PC to pinpoint the location of a child on a map, complete with the address and surrounding landmarks, and to verify the accuracy of the information ...

Continuing to garner a reputation as a fierce regulatory watchdog ready to take on major industries, the European Commission said major credit cards are charging excessive fees to both businesses and consumers The Commission, which handles regulation for the European Union, issued a report saying banks are able to realize "abnormal" and "excessive"...

Continuing to add to its menu of applications targeting enterprises in specific industry verticals,Oracle plans to buy Portal Software in a deal worth US$220 million Portal sells billing and revenue management software products, mainly to media and communications customers. Oracle intends to use Portal's products to complement its own offerings in ...

Intel China, a subsidiary of Intel Corporation, and Chinese language Web search engine Baidu on Thursday announced an agreement to co-develop Internet search and related applications in China "Baidu is committed to providing the best way for people to find information. In addition to PCs, our users will soon be able to access Baidu search services ...

For anglers, spring is a time for removing the rod and reel from storage and heading to a lake or stream. For phishers of another kind, however, spring is the season for tax scams Phishing -- the use of phony e-mails and Web sites to obtain personal information about people -- has become such a problem for the U.S. Internal Revenue Service (IRS) th...

In August 2005, specialty retailerCasual Male struck a bargain with its customers: If it didn't have a best-selling item in a particular size or color in stock, it would get it within five days. If it couldn't deliver, the customer would get the item for free Nine months later, Casual Male is out about nine pairs of pants....