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Genesys has introduced a major upgrade to its contact center product line, the Genesys 7.5 Customer Interaction Management Platform, and also released VoiceGenie 7.1, which offers built-in support for video contact centers The contact center application builds upon several earlier developments Genesys made in Open IP and SIP (Session Initiation Pro...

Cybercriminals are as gung-ho about perpetrating online fraud as financial institutions and governments are dedicated to preventing it. As long as people send private, sensitive information and transactions over computer networks, the prospect of identity (ID) theft and subsequent online fraud will loom large It's not so much the number of people w...

You don't have a lot of technology resources inside your company. In fact, just getting your office printer to work all the time seems like a monumental challenge. Investing in technology, whether it's new software or hardware, means dealing with a lot of stuff that just may not work like you expected However, it's the 21st century and the days of ...

For the first time ever, Wikipedia last month cracked into comScore's top 10 hottest properties on the Web, largely due to the exposure the online encyclopedia receives from search engines such as Google During January, comScore reported that Wikipedia and its affiliated sites garnered 42.9 million unique visitors, which earned it a ninth place ran...

Bill Gates' US$135 million home outside Seattle is said to be networked to the nines, with Gates able to use his PC to control most of the houses' functions from afar Gates' company, Microsoft, meanwhile, is just one of many promising to make homes "smarter" and more connected in the future....

A new vulnerability in Snort, an open source intrusion-detection system (IDS), enables hackers to inject hostile code into exposed systems Sourcefire, the company behind the Snort package, said hackers could remotely gain control of systems running the software and execute malicious code, as well as gain access to confidential data....

Microsoft on Tuesday released the final versions of six new tools designed to help businesses make the migration to its newly released operating system (OS), Windows Vista. The tools can assist business users at each stage in their upgrade to the next-generation OS, including assessment, planning, testing and deployment, according to Microsoft "Bro...

AT&T has won one of the largest commercial contracts in its history, the company announced Wednesday -- a massive five-year global networking contract from automotive giant General Motors (GM) The deal, which is worth nearly US$1 billion, calls for AT&T to deliver next-generation telecommunications to GM to help the company integrate its global res...

AT&T has won one of the largest commercial contracts in its history, the company announced Wednesday -- a massive five-year global networking contract from automotive giant General Motors (GM) The deal, which is worth nearly US$1 billion, calls for AT&T to deliver next-generation telecommunications to GM to help the company integrate its global res...

AT&T has won one of the largest commercial contracts in its history, the company announced Wednesday -- a massive five-year global networking contract from automotive giant General Motors (GM) The deal, which is worth nearly US$1 billion, calls for AT&T to deliver next-generation telecommunications to GM to help the company integrate its global res...

The latest reports from the front lines in the video game console wars show that Nintendo's Wii was the U.S. market leader in January, according to new market research data Sales figures for Wii were 436,000 units that month in the United States, compared with 294,000 units for Microsoft's Xbox 360 and 244,000 units for Sony's PlayStation 3, the NP...

A security flaw found late last year in Google Desktop was quickly patched, but the company that discovered it says the popular application's mix of Web and private hard drive searches might still be risky Google Desktop, which uses Google search technology to scan PC hard drives as well as the Web, could be hacked by someone using a cross-scriptin...

The U.S. Supreme Court is hearing oral arguments Wednesday for a patent case that could impact how manufacturers configure and sell computers overseas, and to what extent U.S. patent laws can be enforced in foreign countries Called Microsoft v. AT&T, the software industry is aligning behind Microsoft in this battle, given the far-ranging ramificati...

The U.S. Supreme Court is hearing oral arguments Wednesday for a patent case that could impact how manufacturers configure and sell computers overseas, and to what extent U.S. patent laws can be enforced in foreign countries Called Microsoft v. AT&T, the software industry is aligning behind Microsoft in this battle, given the far-ranging ramificati...

The U.S. Supreme Court is hearing oral arguments Wednesday for a patent case that could impact how manufacturers configure and sell computers overseas, and to what extent U.S. patent laws can be enforced in foreign countries Called Microsoft v. AT&T, the software industry is aligning behind Microsoft in this battle, given the far-ranging ramificati...

Intel and Motion Computing have teamed up to develop and deliver a new tablet PC for the healthcare industry -- the C5 mobile clinical assistant (MCA) Based on Intel's new MCA platform, Motion's C5 device is currently in trial use in hospitals and is already gaining enthusiastic interest from the healthcare community....

Google's efforts to convince video content owners to license their TV shows and movies to its YouTube video-sharing site may have hit another snag, with reports suggesting that a tentative deal with CBS may be unraveling A sweeping agreement that would have given YouTube access to video clips -- such as those from the "Late Show with David Letterma...

Less than two weeks have passed since Viacom demanded that YouTube take down 100,000 clips of its copyrighted content. Yet, the media giant is now providing Joost with basically the same content through an agreement announced Tuesday Neither Joost nor Viacom is revealing financial details about the deal; however, it is widely believed that Joost ga...

Hewlett-Packard posted first-quarter results Tuesday that featured a 26 percent jump in earnings amid strong sales of PCs, enterprise computer gear and printers Earnings were US$1.5 billion for the quarter compared to $1.2 billion in the year-ago period, with sales up 11 percent year-over-year to $25.1 billion....

Coming in on the heels of eTail 2007, it is clear that personalization is a hot topic in e-commerce According to recent Aberdeen Group research, 87 percent of retailers want to jump on the bandwagon. And why not -- it was the No. 1 listed strategic action, with 41 percent of retailers surveyed stating that personalization leads to higher levels of ...