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In the last few decades, technological innovations have transformed healthcare and public safety. Telehealth services, digitization of healthcare processes, and smart technologies and solutions have improved operational efficiencies, public awareness, and quality of patient care in many parts of the world. In the next few years, strategic investme...

As a result of the severe business disruptions brought about in recent months by the pandemic, many businesses have been reconsidering how to retool their supply chain to build in more resiliency From digitizing the supply chain to developing more local and regional components, businesses are finding new and innovative ways to strengthen their capa...

Being able to pick up the phone and order food -- and not just pizza -- used to be one of the little luxuries of life. These days, as the pandemic ravages the U.S., it's become almost routine "Contactless commerce and delivery have skyrocketed over 70 percent," Ray Wang, a principal analyst at Constellation Research, told the E-Commerce Times. "Mos...

With billions of dollars of federal contracts at stake, information technology providers are being swept up in the tide of a new U.S. Department of Defense information security requirement that will become mandatory for IT providers and other companies doing business with DoD While IT companies already incorporate data protection elements in the pr...

Tricentis and three survey project collaborators recently published findings that provide new insights on global trends in open-source testing. The study focused on the open-source tool testing industry, not how or if companies and software developers test their code. This is an issue that confronts both open-source and commercial or proprietary s...

Never, in most of our lifetimes, have all corners of society collaborated to address a single grave threat as they have done in the fight against COVID-19. While epidemiological controls compose the first line of defense, technology is growing into a supporting role. So great is the potential for technology to help combat the pandemic that tools are being contributed even from unlikely places...

Customer service is more important today than ever before. A company's ability to answer customer questions and resolve problems has become as essential as product, quality, and price When customers are ignored or given the impression they are unimportant by slow response times, the consequences of lost business and a damaged reputation can be irre...

Last week must have been car week because I was getting news releases that had Tesla last on the latest JD Power survey while the company again became the most valuable car company in the world. That report was pretty interesting because I think it spoke more to expectations than absolute initial quality, but I'll get to that I also got a press rel...

One of the e-tail world's most pressing questions is: When will Amazon have its Prime Day sale this year? Perhaps a better question is: Will Prime Day happen at all?...

The world of Linux operating systems can fill a new user with high expectations only to be met with glaring disappointment in a later reunion. That describes my experience with a Linux distro not well known beyond Europe, Austrumi Linux 2.2.9 I first stumbled on Austrumi Linux last year and was immediately drawn to its innovative nature. I loved th...

Some of the corporate responses to COVID-19 make me incredibly happy I don't work for a large company anymore. Some of the troubling reports from other companies include forced work in unsafe areas, not enough -- or any -- protection gear, massive layoffs and furloughs, and the sense that a critical mass of well-paid CEOs and politicians don't get that many people live paycheck to paycheck...

Some years ago, Marc Benioff told me he was not interested in developing back office apps that would compete with SAP and Oracle in the ERP and finance market. Many people, myself included, looked askance at that idea and wondered out loud how the company would continue to grow because, hey, there's front office and back office and nothing else right?...

The heart of the manufacturing world was the first region to feel the effects of the pandemic. As its effects spread across countries in East and Southeast Asia, manufacturers promptly halted the exports of essential goods. Their priority was to supply domestic hospital networks, authorities, and their own populations before catering to the needs of the rest of the world...

Shoppers are starting to come back to their favorite brick-and-mortar storefronts as the pandemic restrictions allow consumers to exit from lockdown. But the impact of COVID-19 has etched some far-reaching changes in the retail industry that will not set back the strides online shopping has gained since March That is a conclusion clearly visible in...

For most organizations, COVID-19 has been a literal transformative agent. Our organizations have almost overnight gone from environments where teleworking was an exception, to where it's the norm We've gone from selective, partial externalization of key services, to near-total externalization. We've shifted from BYOD being accepted -- though perh...

Marketers at B2C companies realize that personalization is key to business, but they are having problems implementing personalization strategies, according to a recent survey Thirty-three percent of 202 B2C marketers Adweek Intelligence surveyed online in April, in association with IBM Watson Advertising, said that personalization is extremely impo...

Twitter had a data security problem last week that might sound trivial. Email addresses, phone numbers, and the last four digits of the credit cards used to buy ads on Twitter were left in the browser cache after the transaction, and that cache was not secured This may seem trivial, but the consequences could be far more significant than you might ...

With much of the workforce conducting business from home to escape the pandemic, scammers have revved up their trickery to scare victims into falling for credential harvesting schemes Two new reports lay bare the new twists digital scammers are putting on old approaches to get you to unwittingly give up login credentials for your personal or compan...

Open-source software is becoming much more commonplace within organizations, bringing a different set of risks and perceived challenges compared to closed-source or proprietary software The Information Security Forum (ISF) today released a report to help security professionals recognize the benefits and perceived challenges of using Open Source Sof...

The cloud is an essential component of all e-commerce sites. Not all clouds, however, are created equal. The key thing here is reliability. Making sure that the cloud service and Service Level Agreement (SLA) are right for your business may not be clear before you enter into a website development contract This is Part 3 of a series providing advice...