Articles by Vivian Wagner

Supply chain issues have haunted businesses during the past several months. Given the status of the pandemic and other challenges, they probably won't be resolved any time soon The best e-commerce businesses can do to mitigate these issues is to adjust their own practices, timelines, and needs to ensure that they can continue serving customers and ...

Product returns are an unavoidable part of running an e-commerce business. They can't be eliminated, so offering the option to return items can be a vital part of a business's strategy As the adage goes: "If you have too few returns, you're not selling enough." Still, most e-commerce businesses would like to reduce the number of returns they need t...

The holiday season is fast approaching, and e-commerce retailers are gearing up with marketing strategies to make the most of this all-important period that, in some cases, can make or break a business It's no secret that much of the money spent in retail e-commerce is transacted during the last few months of the year. That being so, businesses mus...

Quantum computing until recently existed more in the realm of sci-fi than reality. Now, as computing technologies and the demand to solve complex problems accelerate, quantum computing is making its way into the mainstream While still in the stage of experimentation and development, for the most part, quantum computing promises to revolutionize the...

Smart home technology is quickly becoming more mainstream than niche. As people monitor and control so many aspects of their lives through apps and smart devices, they expect to do the same with their homes From security systems to intelligent pet doors, smart home technologies are evolving on pace with the accelerated consumer demand. Revenue in t...

Esports has grown exponentially in recent years, expanding into a major industry that shows no signs of slowing momentum Indeed, the esports ecosystem is on pace this year to surpass $1 billion in revenue for the first time....

Education for businesses, just like education in general, has undergone a dramatic transformation in the last year toward e-learning. Obviously, much of this shift was provoked by the urgent need to accommodate social distancing for health and safety bought about by the global pandemic Meanwhile, there are more reasons why organizations are turning...

The power grid is central to our everyday life and the economy. Disruptions to its systems can have devastating effects Despite the fact that consistent electric power has been a basic human need for more than a century; more than ever, the grid faces a growing onslaught of threats....

With more amounts of data to manage, organize, and make sense of, robotic processes are becoming increasingly valuable to businesses seeking to save time and be more efficient Not everything needs to be done by a human, especially when the tasks are repeated and predictable. It's here that robotic process automation (RPA) comes into play and has be...

Edge computing has become an increasingly important part of the IT ecosystem, with more demand than ever for computing power to be on hand, accessible, and instantaneous Even as operations as diverse as factories and hospitals are moving at least portions of their daily computational processes out of the centralized cloud and into various edges, ed...

Mobile apps are convenient and ubiquitous, and they're becoming a central channel for how people interact with brands However, having an app is not enough. Because they operate on mobile devices, people expect them to be user-friendly and instantly accessible. To attract and retain users, apps must deliver a seamless, simple, and intuitive experien...

One of the fundamental choices that an e-commerce retailer must make is the platform they use to sell their goods and services With so many choices of platforms now available, it's important that they make this choice carefully, with an understanding that a platform is a space not just for selling but for building a brand....

In an era in which consumers are demanding that goods be delivered ever more quickly, the logistics of getting merchandise into customers' hands are becoming increasingly complicated Add to that the need to focus on sustainable, environmentally-friendly practices, and it's clear there are unique and unprecedented challenges facing the logistics ind...

This is the era of drones, and these unmanned aerial vehicles, or UAVs, increasingly are becoming an integral part of everyday life As drones evolve, industries and governments alike are finding new ways to make use of this emerging technology. TechNewsWorld spoke with several experts to find out how drones are being put into service, and what's on...

As they interact with brands, customers take various journeys, from an initial expression of interest to a purchase to receiving ongoing support and ultimately buying again These journeys define the consumer experience and play an important role in the success of e-commerce businesses. The more a company considers and plans for the paths its custom...

Travel after the pandemic is not going to be quite the same as it used to be, but it's definitely coming back As people emerge from lockdowns and limitations in the coming months, and look toward getting out and exploring the world again, travel is anticipated to become a popular and valued activity....

The world of work is changing, and new technologies are transforming how companies hire, train, and manage their employees With Covid, increased numbers of people have been working remotely, and many will continue to do so post-pandemic. This has fundamentally altered how work is done, not only by company staff, but by HR professionals....

Everyone loves a deal, and e-commerce shoppers are no different. Coupons, discounts, and other offers can draw in new customers and build loyalty with existing ones In fact, according to a recent survey by Vericast, 83 percent of consumers bought at least one item in the last six months -- and 62 percent shopped with a brand for the first time -- b...

Emerging from the pandemic, people are more concerned than ever before about their health and well-being. As a result, increasingly, they're turning to digital and e-commerce solutions to address their needs In response, e-commerce companies marketing everything from personalized eating plans to immune-boosting supplements to mindfulness practices ...

Important as it is to continually acquire new customers, it's every bit as vital for businesses to nurture existing clientele The E-Commerce Times talked with several experts in customer engagement to get their thoughts about why it's critical to cultivate current customers -- and how to encourage them to stick around....