Articles by Shan Haq

Retail companies have always succeeded or failed based on how well they serve their customers. When service is consistently great, it’s that much more likely that customers will become loyal to a specific retailer That’s a big deal because -- while they might account for only 15% of a retailer’s customer base -- loyal customers can drive as m...

The phone rings and John answers, "Accounts payable, how may I help you?" It's the fourth call John has received from ABC Supply this week. Why? ABC Supply wants payment for an invoice that was sent more than 60 days ago. How is this possible? Actually, it isn't surprising. There is tremendous variability with regard to the purchase to pay (P2P) cycle. Just think of the typical steps required to pay an invoice...