Articles by Roenen Ben-Ami

Imagine losing billions in e-commerce revenue because consumers are taught how to game the chargeback system. This is the harsh reality facing digital marketplaces like Uber, Airbnb, Turo, and Etsy as they grapple with an escalating wave of fraudulent chargebacks The global online marketplace sector is projected to reach a gross merchandise value (...

This year, for the first time in history, global e-commerce will account for over a fifth of all retail sales. But 2023 will also bring another less auspicious milestone: chargeback fraud will cost merchants an estimated US$125 billion globally -- a gargantuan sum that will eat into digital sellers' razor-thin margins Illegitimate chargebacks -- al...