Articles by Richard Adhikari

Google's domination of the online advertising market appears to have stalled since Amazon last year became the third-largest digital ad platform in the U.S. behind the Google-Facebook duopoly Search ads -- a mainstay of Google's revenues in the United States -- are trending lower; but Amazon's and Facebook's digital ad revenues will grow, according...

The move by retailers to online and mobile selling to survive the pandemic has resulted in a significant increase in digital fraud activity The "2020 True Cost of Fraud Study: E-commerce/Retail Edition" by LexisNexis Risk Solutions found this to be partly because some fraud control systems are outdated and partly because of increased transaction vo...

The Latin American market has substantial potential for e-commerce growth, with online sales in the region expected to grow more than 19 percent in the next five years -- compared to the global average of 11 percent, according to Focus Economics "The Latin American market for e-commerce will be about $120 billion by 2021, serving 156 million people...

Being able to pick up the phone and order food -- and not just pizza -- used to be one of the little luxuries of life. These days, as the pandemic ravages the U.S., it's become almost routine "Contactless commerce and delivery have skyrocketed over 70 percent," Ray Wang, a principal analyst at Constellation Research, told the E-Commerce Times. "Mos...

Customer service is more important today than ever before. A company's ability to answer customer questions and resolve problems has become as essential as product, quality, and price When customers are ignored or given the impression they are unimportant by slow response times, the consequences of lost business and a damaged reputation can be irre...

Marketers at B2C companies realize that personalization is key to business, but they are having problems implementing personalization strategies, according to a recent survey Thirty-three percent of 202 B2C marketers Adweek Intelligence surveyed online in April, in association with IBM Watson Advertising, said that personalization is extremely impo...

Twitter on Tuesday notified business clients that their personal information, including email addresses, phone numbers, and the last four digits of their credit card numbers may have been compromised. However, Twitter says there's no evidence that this has happened so far Self-serve advertisers that viewed billing information on ads.twitter.com or ...

Qualcomm on Wednesday announced its Robotics RB5 platform, with 5G and 4G connectivity, on-device AI and machine learning, superior computing and intelligent sensing capabilities The platform's Qualcomm QRB5165 processor, which is customized for robotics applications, offers a heterogeneous computing architecture coupled with the 5th-generation Qua...

Online sales are projected to surge even after America reopens for business E-commerce enablement platform CommerceHub, which hosts more than 12,000 retailers, brands and suppliers, reported that its online order volume across its network more than doubled year over year between April 1 and May 31, 2020....

Two separate teams of academic researchers on Wednesday published papers describing flaws in Intel's Software Guard Extensions (SGX) SGX, a set of instructions, enhances application security by letting developers partition sensitive information into enclaves -- areas of execution in memory with hardware-assisted enhanced security protection. The ai...

Google is facing a class-action lawsuit for tracking people who used the Chrome browser's Incognito mode. Law firm Boies Schiller Flexner earlier this week filed the complaint on behalf of people who used the privacy mode during the past four years....

Google has undertaken a pilot program for Voice Match, a new voice confirmation feature for purchases made in Assistant, the company confirmed this week "In the United States, a select number of users can now make purchases in certain apps and restaurants with Voice Match on Google Assistant-enabled smart speakers and smart displays," a Google spok...

Facebook on Tuesday announced Facebook Shops, which will let small businesses set up a single online store accessible from both Instagram and Facebook Businesses can choose products they want to feature and customize the look and feel of their online shop....

Developers are the driver of innovation in the world we live in today, said Scott Guthrie, EVP of the Microsoft Cloud+AI Group, in his presentation during the virtual Build 2020 conference held Tuesday New features in Azure aim to make development easier and faster, he added....

Facebook has set up American Edge, a political advocacy group for the high-tech industry, which is drawing scrutiny from United States lawmakers, The Washington Post reported Tuesday American Edge will fund ad campaigns and studies by academics to push its efforts, according to the paper....

More than 40 percent of professionals working at home because of the pandemic would prefer to work remotely full time in the future, suggests a new report from Valoir "One of the reasons we did this survey was to help provide people with more data to understand they weren't alone, and we expected to hear more about stress and the negatives of remot...

Microsoft on Wednesday introduced a slew of new products, including the Surface Go 2, the Surface Book 3, Surface Headphones 2, and Surface Earbuds Both the Surface Go 2 and the Surface Book 3 are offered in versions for the consumer and corporate markets....

Salesforce on Monday announced a new version of Work.com designed to help businesses and communities function safely during the COVID-19 pandemic Features include the following:...

Google is integrating its Google Meet videoconferencing application with Gmail, and it already appears as an option in some users' accounts. Google last week announced that it was making the service free for everyone....

Shopify on Tuesday unveiled Shop, a consumer app that lets users discover local businesses, receive relevant product recommendations from their favorite brands, check out effortlessly, and track all their online orders It can gather and track orders and receipts automatically, but it also works without auto-tracking....