Articles by Nora Macaluso & Keith Regan

Two new studies indicate that consumers remain wary of making last-minute holiday purchases online, although the reports disagree about exactly when this year's holiday shopping reached its zenith According to the Nielsen//NetRatings Holiday E-Commerce Index, released Thursday, traffic to e-tailers in the week ended December 17th (the fourth week a...

Industry giant IBM (NYSE: IBM) and e-commerce software company Kana Communications Inc. (Nasdaq: KANA) announced plans Wednesday to help companies that do business on the Internet improve their customer service The deal, which reportedly could be worth as much as $1 billion (US$) per year in revenue for the two companies, comes as evidence mounts t...

Online grocer Webvan Group, Inc. (Nasdaq: WBVN) said Monday that it will offer consumer electronics, videos, DVDs and other entertainment products as it steps up efforts to expand its reach and boost revenues The move comes just weeks after Webvan said it will expand into the online book sales realm. The firm also rattled the grocery industry with ...

A surge in Asia-Pacific e-commerce will culminate with $1.6 trillion (US$) in transactions taking place in 2004, according to a new study by Forrester Research The $1.6 trillion figure will make the region a powerhouse in the overall global Internet economy, said Stuart D. Woodring, vice president of research for emerging Internet economies at Forr...